Home Care Administrator
Certificate Program (HCACP®)


The goal of the Home Care Administrator Certificate Program (HCACP®) is to provide a supportive learning environment for administrators and senior managers. The HCACP will strengthen your competencies to position your organization for success and help you integrate the complexities of quality, compliance, financial management, and strategic performance. Each participant will receive a comprehensive manual that is a must-have resource for years to come.

  • Identify key health care trends that will influence positioning strategies of your home care organization

  • Integrate data management and analysis methods onto your performance improvement program

  • Implement key financial management strategies to prepare and interpret financial documents and to understand the impact of current changes in health care

  • Learn how to analyze case mix and ways to improve your agencies clinical and financial performance

  • Understand leadership responsibilities in promoting a quality driven organization

  • Integrate corporate compliance issues with clinical, financial and legal integrity of the organization


The Hospice Administrator Certificate Program is designed for managers, senior administrators, directors including DON’s, DOO’s, DPCS, director of training, directors of operation management, director of business development, director of social services, human resources, office manager, director of clinical services, CEO’s, COO’s, CFO’s and any other upper level management.

It’s recommended to have at least one year or more of home care administrative or upper level management experience in a
Medicare-certified home health agency.

More experienced managers will gain insights and a refreshed understanding of home care.


Day One Overview - LEGAL
Having the best strategic position and well-managed financial operation can be accomplished in today’s health care environment only if legal and compliance management are well integrated into organizational performance. And, performance goals can only be met with good execution strategies. The key elements of legal and corporate compliance will assist administrators to further align strategic, financial and performance improvement issues. Administrators will gain knowledge to help integrate corporate compliance management with the clinical, financial and legal integrity of the organization.

Day Two Overview - FINANCE
Now, more than ever, administrators must be able to integrate financial and clinical operations. Administrators must be grounded in the basics of financial management, accountable for financial performance and skilled in risk management of financial operations. At the same time, clinical operations managers must understand the impact of clinical decisions on the organization’s financial performance and begin now to prepare for changes in reimbursement. This module will provide a framework for understanding, interpreting and integrating financial and clinical performance of the organization, including value based purchasing. The presenters will focus on the essentials of financial management and approaches to improve agency performance, and particularly relationships between financial and clinical operations. Administrators will be on the cutting edge of financial and clinical utilization management strategies in light of pending reimbursement changes, value based purchasing, and bundled care initiatives.

Day Three Overview - STRATEGY
Faced with emerging health care issues and demographic changes, home care administrators must be poised to re-evaluate their strategic position. In doing so, home care administrators must lead quality driven organizations using innovative approaches and understanding opportunities for growth and development. This module will provide administrators with insights into trends in health care, building strong leadership, effective ways to manage and use data, and performance management strategies to achieve growth as the market shifts to new clinical delivery and payment models. This information will assist administrators in understanding market changes and how to implement strategies to position your organization for success in the years ahead.


Day One: LEGAL
Tuesday, June 13, 2017
7:00 - 8:00 Sign-In & On-Site Registration (Coffee & Pastries Provided)
8:00 - 8:05 Welcome/Overview of the Day
8:05 - 10:00 Integration of Compliance Management into Organizational Performance
10:00 - 10:30 Break
10:30 - 12:00 Legal Compliance Management
12:00 - 1:00 Lunch (provided)
1:00 - 2:15 Legal Compliance Management
2:15 - 2:45 Break
2:45 - 4:00 Legal Compliance Management
4:00 - 6:00 Reception with Exhibitor-Hosted Drinks and Appetizers

Wednesday, June 14, 2017
7:00 - 8:00 Sign-In (Coffee & Pastries Provided)
8:00 - 8:05 Welcome/Overview of the Day
8:05 - 10:00 Essential Elements of Home Care Financial Management
10:00 - 10:30 Break
10:30 - 12:00 Home Care Financial Management
12:00 - 1:00 Lunch (provided)
1:00 - 2:15 Essential Elements of Clinical Operations Management
2:15 - 2:45 Break
2:45 - 4:00 OASIS Clinical Management

Thursday, June 15, 2017
7:00 - 8:00 Sign-In (Coffee & Pastries Provided)
8:00 - 8:05 Welcome/Overview of the Day
8:05 - 10:00 Health Care Trends – How to Position in the New Health Care Economy
10:00 - 10:30 Break
10:30 - 12:00 Data in Healthcare Management and QAPI
12:00 - 1:00 Lunch (provided)
1:00 - 2:15 From Strategic Planning to Execution
2:15 - 2:45 Break
2:45 - 4:00 Industry Data and Nuances to Using Data


Jeannee Parker Martin
President & CEO
LeadingAge California
San Francisco, CA

Jeannee Parker Martin, president and CEO of LeadingAge California, is a leader in the strategic development of innovative healthcare programs. She served as CEO, President and co-owner of The Corridor Group from 1995 to 2014. Active in health service planning, development and delivery of care for 30 years, she has assisted organizations around the world, spanning the U.S., Central and South America, Thailand and Turkey, and for the World Health Organization (WHO), and the U.S. Department of State.

An entrepreneur with strong operating and financial results, she has advised some of the largest U.S.-based publicly-traded companies, venture capital finds and non-profit healthcare organizations by providing them with effective strategies for growth and development, mergers and acquisitions, and operations and finance.

She received her Master's in Public Health from Yale University School of Medicine and her Bachelor of Science in Nursing from Georgetown University. She has received numerous awards at the local, state and national level, including induction into the National Association for Home Care & Hospice Hall of Fame 2012, the Georgetown University School of Nursing Alumna Award, and nomination to MedPac. She served on the Georgetown University Leadership in Nursing Think Tank, and the University of California School of Nursing Home Care Advisory Council. She serves as Associate Clinical Professor in the Department of Community Health Systems, UCSF School of Nursing. She writes and speaks nationally and internationally on issues affecting care delivery across the continuum.

Christine Lang
Senior Director of Product Management
Seattle, WA

Christine Lang is a Senior Director of Product Management at ABILITY Network, a leading healthcare information company helping providers simplify administrative and clinical complexities of healthcare through innovative applications and analytics. Ms. Lang currently leads product design and healthcare analytics for the company’s home health and hospice performance reporting products.

Ms. Lang’s 20 years’ tenure in post-acute data analysis has involved multiple roles, including client services, data consulting, product development, and business strategy. Her two biggest passions in her work are 1) helping providers improve their organizational performance through the use of information; and 2) using data to advocate for the value and importance of post-acute providers. She achieves both through frequent publishing and speaking at conferences. Ms. Lang holds an undergraduate degree in Political Science and Mathematics and a Masters of Business Administration from the University of Washington.

Mark Sharp, CPA
Springfield, MO

Mr. Sharp is BKD’s Home Care & Hospice Center of Excellence Coordinator and has more than 20 years of experience assisting home care and hospice providers with audits, strategic planning, accounting, cost reports, projections, operating budgets, corporate integrity, agency start-up and mergers and acquisitions.

Mark frequently presents workshops on various home care and hospice topics at national, regional and state home care and hospice conferences throughout the United States. He has written numerous articles in health care periodicals and is routinely quoted in home care and hospice newsletters. He is a member of the Home Care & Hospice Financial Managers Association’s (HHFMA) Advisory Board and currently chairs its Payment and Reimbursement Committee.

Karen Vance
Managing Consultant
Denver, CO

Karen has nearly 15 years of experience with BKD providing clinical and operations consulting services to home care and hospice agencies to help establish and maintain quality and cost efficient practices. She provides operations assessments, outcomesbased care management strategies and training, assessment and implementation of productivity and compensation models. Karen frequently consults with providers and legal counsel on compliance matters, including assisting providers with compliance audits related to program integrity contractors, and she is experienced in planning and facilitating Independent Review Organization audits required by providers subject to Corporate Integrity Agreements with the Office of Inspector General.

Karen’s home care experience began in 1981 as a practicing registered occupational therapist and moving on to roles as clinical and regulatory manager. As a home care agency regulatory manager, Karen was integrally involved in preparation of the Medicare home health Outcome and Assessment Information Set (OASIS) implementation and prospective payment system. Her OASIS experience began as part of the demonstration project in the 1990s and continued with the original Centers for Medicare & Medicaid Services (CMS)/Center for Health Services Research Trainthe-Trainer Program, agency implementation and years of training at the agency, state and national levels.

Recognized for her national presence and clinical expertise in home care and hospice operations, Karen serves as liaison to the Joint Commission Home Care Professional Technical Advisory Committee, the Missouri Alliance for Home Care Research and Education Foundation Board, and the Home Health Professional Advisory Committee to the American Occupational Therapy Association (AOTA). She has also served on the 2016 IMPACT Act Home Health Focus Group, the 2007 and 2010 Technical Expert Panel for CMS’ Home Health Quality Improvement Campaign and the Agency for Healthcare Research and Quality and Consumer Assessment of Healthcare Providers and Systems.

Karen routinely presents for numerous national and state organizations, including the National Association for Home Care & Hospice (NAHC), AOTA, American Physical Therapy Association, many state and regional associations and several national media organizations. She is the editor of Home Health Care: A Guide for Occupational Therapy Practice, published in 2016. Karen is a 1978 graduate of University of Missouri, Columbia, with a B.S. degree in occupational therapy.

David Matyas, Esq.
Epstein Becker Green
Washington, DC

David E. Matyas is a Member of the Firm in the Health Care and Life Sciences practice, in the firm's Washington, DC, office, where he serves as the Managing Shareholder for the office. He practices in the firm's Health Care Fraud Practice Group, which focuses on federal and state fraud issues such as anti-kickback, self-referral, false claims and regulatory compliance. Mr. Matyas also practices in the firm's Government and Commercial Reimbursement Practice Group, which concentrates on legal and regulatory matters arising under Medicare, Medicaid, and other third-party payment programs.

Mr. Matyas represents an array of health care providers including hospitals and health systems, pharmaceutical and medical device manufacturers, academic medical centers, retail and specialty pharmacies, ambulatory surgery centers, home health agencies, and physician organizations. He also advises investors and other financial institutions that invest in or support the health care industry.

In 2012, Mr. Matyas joined the Board of Directors for the Community Health Accreditation Program (CHAP), a non-profit accrediting body for more than 5,000 community-based health care organizations worldwide (home health, hospice, home medical equipment). From 2005 to 2008, by appointment of the Secretary of the Department of Health & Human Services, Mr. Matyas served on the Advisory Committee on Blood Safety & Availability, which provides advice on broad public health, ethical and legal issues related to the nation's supply of blood and blood products. From 2002 to 2008, Mr. Matyas served as a member of the Board of Directors for the American Health Lawyers Association.

Mr. Matyas was elected to the BTI Client Service All-Star Team in 2012 and 2013 for his "extraordinary client service" and "willingness to go above and beyond expectations." The BTI survey identifies and ranks an exclusive list of attorneys—identified solely through client feedback from in-house counsel at Fortune 1000 companies. In addition, Mr. Matyas achieved the "Client Service MVP" ranking from BTI in 2013, which honors attorneys for delivering superior client service year after year. Mr. Matyas has also been listed in Chambers USA: America's Leading Lawyers for Business (2007 to 2013), The Best Lawyers in America (2011 to 2013), and in Washington, D.C. Super Lawyers (2007 to 2013). In 2005 and in 2010, Mr. Matyas was selected by the editors of Nightingale's Healthcare News as one of the "Outstanding Fraud & Compliance Lawyers."

Mr. Matyas is a frequent speaker and author on the subjects of health care fraud, corporate compliance programs, the Stark Law, mergers and acquisitions in the health care industry, and other health-related topics. He is a coauthor of Legal Issues in Health Care Fraud and Abuse: Navigating the Uncertainties, 4th ed., published by the American Health Lawyers Association in June 2012.