Hospice Manager
Certificate Program


The Hospice Manager Certificate Program (HMCP®) is an interactive and intensive educational program, providing leading edge management concepts and skills that are critical for all levels of hospice managers to know and understand.This program is designed to improve skills in the critical areas of: leadership, marketing, budgeting, finance, compliance, regulatory and human resources. In addition to these important skills, this program will cover the new hospice conditions of participation and federal laws impacting hospice agencies.

  • Develop leadership and organizational management skills
  • Learn the secrets to marketing your agency
  • Understand the regulatory process
  • Learn the fundamentals of financial management and budgeting
  • Understand human resource practices and employment law


The Hospice Manager Certificate Program HMCP® was designed for front-line supervisors, new or established business owners, administrators or assistant administrators, directors or assistant directors, CEOs, COOs, operations managers, human resource managers, finance and marketing managers, case managers, clinical nurse supervisors, DPCS, DON, hospice managers, office managers, emerging or middle managers, or any middle management personnel of a Medicare-certified hospice agency. More experienced managers will gain insights and a refreshed understanding of hospice.



  • To develop a practical understanding of the fundamentals of budget management

  • To understand basic components of budgeting and reimbursement

  • To know how to review financial results to improve decision-making on operational issues

  • To be able to train and coach staff members on budgeting and related reimbursement issues

Objectives & Outcomes
  • Identify the key components of various financial reports

  • Learn basic financial statement/budget analysis to support operational decisions impacting financial performance results

  • Understand the core elements of the hospice reimbursement system

  • Understand the major components of the annual Medicare Hospice Cap and what to look for

  • Identify methods to integrate clinical and financial issues into your day to day management activities

  • Describe critical elements that your staff need to know about your budget and reimbursement

  • Develop coaching activities to educate and support your team on achieving your budget goals and adhering to reimbursement guidelines


  • To provide information and tools to managers to help them lead hospice interdisciplinary teams

  • To enhance hospice managers' understanding of federal, state and local regulations impacting hospice providers

  • To assist hospice managers in integrating regulatory compliance into daily operations

  • To advance hospice managers’ ability to recognize compliance weaknesses and tools to help make improvements in compliance
Objectives & Outcomes:
  • Identify trends in hospice and their impact on your hospice organization

  • Discuss your role as a hospice manager in building and leading a strong team

  • Use evaluation tools to move your team from good to great

  • Know which federal, state and local regulations govern the provision of hospice care in California

  • Be able to articulate the key changes in the Medicare Hospice Conditions of Participation, effective December 2, 2008

  • Understand the relationship as well as the differences between California Standards of Quality Hospice Care, Medicare Conditions of Participation and Title 22


  • To learn good coaching skills to improve your performance as a hospice manager

  • To enhance your understanding, through small group practice, of your coaching skills
Objectives & Outcomes
  • Be familiar with coaching skills and their potential

  • Be able to identify the five Cs of coaching

  • Practice basic coaching skills with other participants in session


Tuesday, March 27, 2018
7:00 - 8:00 Sign-In & On-Site Registration (Coffee & Pastries Provided)
8:00 - 8:15 Welcome/Introductions
8:15 - 10:00 The Hospice Medicare Benefit: Clinical Aspects
10:00 - 10:15 Break
10:15 - 12:00 CoP Overview
12:00 - 1:00 Lunch (provided)
1:00 - 2:00 Making the Case for Eligiblity
2:00 - 2:15 Break for Dessert
2:15 - 3:15 QAPI
3:15 - 4:00 Risk Areas: The Price of Spending Government Dollars
4:00 - 6:00 Reception with Sponsor-Hosted Drinks and Appetizers

Wednesday, March 28, 2018
7:00 - 8:00 Sign-In (Coffee & Pastries Provided)
8:00 - 8:10 Welcome/Overview of the Day
8:10 - 10:00 Managers as Leaders: Organizational Management Skills
10:00 - 10:15 Break
10:15 - 12:00 Regulations Impacting Hospice Providers (Other Than CoPs)
12:00 - 1:00 Lunch (provided)
1:00 - 2:30 Budgeting and Reimbursement Fundamentals
2:30 - 2:45 Break for Dessert
2:45 - 5:00 Budgeting and Reimbursement Fundamentals Continued

Thursday, March 29, 2018
7:00 - 8:00 Sign-In (Coffee & Pastries Provided)
8:00 - 8:10 Welcome/Overview of the Day
8:10 - 10:00 Leadership in a Changing Home Care Environment
10:00 - 10:15 Break
10:15 - 12:00 Leadership in a Changing Home Care Environment
12:00 - 1:00 Lunch (provided)
1:00 - 2:00 Legal Update and Summary of Employment Laws
2:00 - 2:15 Break for Dessert
2:15 - 5:00 Legal Update and Summary of Employment Laws Continued


Annette Lee, RN, MS, HCS-D, COS-C

Ms. Lee has over 20 years of experience in home health and hospice arena. Most recently she has provided education at the Regional Home Health and Hospice Intermediary (RHHI) level and for OASIS Answers.

She is an expert in, and speaks nationally on, Medicare regulatory requirements and documentation. Annette has a wide array of experience that makes her accessible and a valuable resource to providers. An RN since 1990, she continued her education to obtain her Master’s in Health Care Administration. Her career has had an emphasis in community health care, with positions ranging from a community case manager to the Provider Outreach and Education Coordinator at an RHHI.

These experiences have made Annette an expert in both the clinical and quality medical review sides of coverage for home health and hospice, and of governmental forms and requirements such as the OASIS, ABN/HHCCN and the Hospice and Home Health LCDs. As the Education Coordinator, she identified trends and problem areas for the home health and hospice community, as well as with individual providers. She teamed with providers to develop and implement a plan to assist in correcting these issues. She is a sought-after speaker and has presented at regional CMS meetings, NAHC and NHPCO as well as many state association meetings.

Ketti Dawson, MS
John Knox Village

Ms. Dawson has 20 years of experience in the health care industry. She attended the University of St. Mary in Leavenworth, Kansas, where she received her Bachelor’s in Psychology. Ketti then attended the University of Central Missouri and earned a Master’s degree in Social Gerontology.

Ketti began her career in Tulsa, Oklahoma. She worked in the skilled nursing arena as the Director of Social Services and eventually became a licensed nursing home administrator in Oklahoma. She was the Assistant Administrator for Tulsa Jewish Retirement and Health Care Center. She was very involved in the Tulsa medical community and received the Silver Service award by the Tulsa Area Agency on Aging. When she moved to Kansas she was the Executive Director of a large assisted living in Kansas City, Kansas. This assisted living facility was the first of its kind - working with Medicaid, Housing Authority and used tax credits to provide services to low income residents.

Ketti was “recruited” into hospice for the role of Administrator in 2007. She was the Administrator for a large for-profit agency, part of a national company, in the Kansas City, MO area. While she was with this company, she opened an additional hospice site in Leawood, KS.

She has been the Administrator for Village Hospice in Lee’s Summit, MO since 2012. Village Hospice is under the John Knox Village community health services system. In 2015, Ketti received the “Friend of Music Therapy” award at the American Music Therapy Association national conference. During the last few years, Ketti has enjoyed presenting at the Hospice and Palliative Care Association of Iowa, Missouri Alliance for Home Care and other venues in the Kansas City area.

Elizabeth Murphy, Esq.
Attorney at Law
Jackson Lewis

Elizabeth “Liz” Murphy is a Principal in the Los Angeles, California, office of Jackson Lewis P.C. She focuses her practice in employment law, representing a wide variety of California and national employers in various industries, including accounting, retail, banking, manufacturing, and hospitality.

Ms. Murphy also specializes in the field of home healthcare through her extensive lecturing and advising work in support of home care employers throughout the state of California. She is also a frequent contributor to Home Health Line, a subscription-only industry publication that helps home health agencies provide excellent patient care and increase profitability.

Ms. Murphy’s experience includes advising employers in day-to-day management and decision making issues, such as handling sensitive terminations, preparing and negotiating employment and severance agreements, preparing and revising employee handbooks, training management and staff, and administering leaves of absence; and representing employers in wrongful termination, discrimination, sexual harassment, wage and hour, and other employment-related litigation in state and federal court.

Chris Alexander, M.A.
Synergy Executive Education

Chris Alexander is a renowned speaker and author. He has advanced degrees in Organizational Behavior and consults and speaks worldwide on “World-class Leadership”, “Building High Performance Business teams”, the “WOW” Factor! And “Synergy Sales Power.”

He is the author of Creating Extraordinary Joy, Joy in the Workplace, Catch the Wind with Your Wings, the series of 5 books titled Synergizing Your Business, and his latest book, Synergy Strategic Planning. Recently, along with a team of educational specialists, Chris won the Los Angeles Area Emmy Award for Overall Excellence in Business Education.This was followed by the Aegis Star Award for the Time Warner show “Working Wardrobes for a New Start” and his two PBS TV shows, Creating Extraordinary Joy and Joy in the Workplace.

He is passionate about the power of human potential and the extraordinary Synergy that comes from working together toward a shared destiny. His favorite quote is: “It’s amazing what can be accomplished when nobody cares who gets the credit.”