Hospice Administrator
Certificate Program (HACP)


The goal of the Hospice Administrator Certificate Program (HACP) is to provide a supportive learning environment for administrators and senior managers. The HACP will strengthen your competencies to position your organization for success and help you integrate the complexities of quality, compliance, financial management, and strategic performance. This program is broken down into a three module curriculum (legal, finance, and stategy). Each participant will receive a comprehensive manual that is a must-have resource for years to come.

  • Identify key health care trends that will influence positioning strategies of your hospice organization

  • Integrate data management and analysis methods into your quality assessments and performance improvement program

  • Implement key financial management strategies to prepare and interpret financial documents and to understand the impact of current changes in health care

  • Understand leadership responsibilities in promoting a quality driven organization

  • Integrate corporate compliance issues with clinical, financial and legal integrity of the organization


The Hospice Administrator Certificate Program is designed for managers, senior administrators, directors including DON’s, DOO’s, DPCS, director of training, directors of operation management, director of business development, director of social services, human resources, office manager, director of clinical services, CEO’s, COO’s, CFO’s and any other upper level management.

It’s recommended to have at least one year or more of hospice administrative or upper level management experience in a
Medicare-certified hospice agency.

More experienced managers will gain insights and a refreshed understanding of hospice.


Day One Overview - LEGAL
Having the best strategic position and well-managed financial operation can be accomplished in today’s health care environment only if legal and compliance management are well integrated into organizational performance. And, performance goals can only be met with good execution strategies. The key elements of legal and corporate compliance will assist administrators to further align strategic, financial and performance improvement issues. Administrators will gain knowledge to help integrate corporate compliance management with the clinical, financial and legal integrity of the organization.

Day Two Overview - FINANCE
Now, more than ever, administrators must be grounded in the basics of financial management, accountable for financial performance and skilled in risk management of financial operations. At the same time, administrators must also understand financial management and its relations to clinical operations. Administrators will gain an understanding of the tools necessary to manage financial performance such as key reports, appropriate budgeting and monitoring of financial operations. A review of the Hospice Cost Report and implications to providers will be presented. Administrators will be on the cutting edge of financial management strategies in light of reimbursement changes, value based purchasing, and bundled care initiatives.

Day Three Overview - STRATEGY
Faced with emerging health care issues and demographic changes, hospice administrators must be poised to re-evaluate their strategic position. In doing so, hospice administrators must lead quality driven organizations using innovative approaches and understanding opportunities for growth and development. This module will provide administrators with insights into trends in health care, building strong leadership, effective ways to manage and use data, and performance management strategies to achieve growth as the market shifts. This information will assist administrators in understanding market changes and how to implement strategies to position your organization for success in the years ahead.


Day One: LEGAL
Tuesday, June 13, 2017
7:00 - 8:00 Sign-In & On-Site Registration (Coffee & Pastries Provided)
8:00 - 8:05 Welcome/Overview of the Day
8:05 - 10:00 Integration of Compliance Management into Organizational Performance
10:00 - 10:30 Break
10:30 - 12:00 Legal Compliance Management
12:00 - 1:00 Lunch (provided)
1:00 - 2:15 Legal Compliance Management
2:15 - 2:45 Break
2:45 - 4:00 Legal Compliance Management
4:00 - 6:00 Reception with Exhibitor-Hosted Drinks and Appetizers

Wednesday, June 14, 2017
7:00 - 8:00 Sign-In (Coffee & Pastries Provided)
8:00 - 8:05 Welcome/Overview of the Day
8:05 - 10:00 Essential Elements of Hospice Financial Management
10:00 - 10:30 Break
10:30 - 12:00 Hospice Financial Management
12:00 - 1:00 Lunch (provided)
1:00 - 2:15 Hospice Financial Management
2:15 - 2:45 Break
2:45 - 4:00 Hospice Financial Management

Thursday, June 15, 2017
7:00 - 8:00 Sign-In (Coffee & Pastries Provided)
8:00 - 8:05 Welcome/Overview of the Day
8:05 - 10:00 Health Care Trends – How to Position in the New Health Care Economy
10:00 - 10:30 Break
10:30 - 12:00 Data in Healthcare Management and QAPI
12:00 - 1:00 Lunch (provided)
1:00 - 2:15 From Strategic Planning to Execution
2:15 - 2:45 Break
2:45 - 4:00 Industry Data and Opportunities for Using Data


Jeannee Parker Martin
President & CEO
LeadingAge California
San Francisco, CA

Jeannee Parker Martin, president and CEO of LeadingAge California, is a leader in the strategic development of innovative healthcare programs. She served as CEO, President and co-owner of The Corridor Group from 1995 to 2014. Active in health service planning, development and delivery of care for 30 years, she has assisted organizations around the world, spanning the U.S., Central and South America, Thailand and Turkey, and for the World Health Organization (WHO), and the U.S. Department of State.

An entrepreneur with strong operating and financial results, she has advised some of the largest U.S.-based publicly-traded companies, venture capital finds and non-profit healthcare organizations by providing them with effective strategies for growth and development, mergers and acquisitions, and operations and finance.

She received her Master's in Public Health from Yale University School of Medicine and her Bachelor of Science in Nursing from Georgetown University. She has received numerous awards at the local, state and national level, including induction into the National Association for Home Care & Hospice Hall of Fame 2012, the Georgetown University School of Nursing Alumna Award, and nomination to MedPac. She served on the Georgetown University Leadership in Nursing Think Tank, and the University of California School of Nursing Home Care Advisory Council. She serves as Associate Clinical Professor in the Department of Community Health Systems, UCSF School of Nursing. She writes and speaks nationally and internationally on issues affecting care delivery across the continuum.

Christine Lang
Senior Director of Product Management
Seattle, WA

Christine Lang is a Senior Director of Product Management at ABILITY Network, a leading healthcare information company helping providers simplify administrative and clinical complexities of healthcare through innovative applications and analytics. Ms. Lang currently leads product design and healthcare analytics for the company’s home health and hospice performance reporting products.

Ms. Lang’s 20 years’ tenure in post-acute data analysis has involved multiple roles, including client services, data consulting, product development, and business strategy. Her two biggest passions in her work are 1) helping providers improve their organizational performance through the use of information; and 2) using data to advocate for the value and importance of post-acute providers. She achieves both through frequent publishing and speaking at conferences. Ms. Lang holds an undergraduate degree in Political Science and Mathematics and a Masters of Business Administration from the University of Washington.

Dawn Metcalfe, CPA
Las Vegas, NV

Dawn Metcalfe has worked in the Hospice and Homecare field since 2000. Her experience includes over nine years as the Vice President of Finance and Administration for Nathan Adelson Hospice in Las Vegas, Nevada. Nathan Adelson Hospice, founded in 1978, is the largest non-for-profit hospice in Southern Nevada and their Swenson IPU is the third oldest hospice inpatient unit in the United States.

Dawn initially began her career in public accounting working with national and regional accounting firms for eight years. Following a six year stint with FIDM in Los Angeles, CA, Dawn has spent the last 23 years in the healthcare field, including financial and operational positions with Comprehensive Cancer Center of Nevada (US Oncology Network), Prime Heath, Inc. and Sierra Health Services (now United Healthcare), where she began her hospice career in 2000.

Dawn holds a Bachelor of Business Administration from the University of Nevada, Las Vegas and she received her license as a Certified Public Accountant in 1982. She is a member of the Nevada Society of CPAS, the American Institute of Certified Public Accountants and recently served for several years as a board member and treasurer for the California Hospice and Palliative Care Association (CHAPCA) and the California Hospice Foundation (CHF).

In addition to working with the CAHSAH Hospice Certification programs, Dawn has also presented at the National Hospice and Palliative Care Organization’s Leadership Conference and as part of the educational offerings for the California Hospice and Palliative Care Association.

David Matyas, Esq.
Epstein Becker Green
Washington, DC

David E. Matyas is a Member of the Firm in the Health Care and Life Sciences practice, in the firm's Washington, DC, office, where he serves as the Managing Shareholder for the office. He practices in the firm's Health Care Fraud Practice Group, which focuses on federal and state fraud issues such as anti-kickback, self-referral, false claims and regulatory compliance. Mr. Matyas also practices in the firm's Government and Commercial Reimbursement Practice Group, which concentrates on legal and regulatory matters arising under Medicare, Medicaid, and other third-party payment programs.

Mr. Matyas represents an array of health care providers including hospitals and health systems, pharmaceutical and medical device manufacturers, academic medical centers, retail and specialty pharmacies, ambulatory surgery centers, home health agencies, and physician organizations. He also advises investors and other financial institutions that invest in or support the health care industry.

In 2012, Mr. Matyas joined the Board of Directors for the Community Health Accreditation Program (CHAP), a non-profit accrediting body for more than 5,000 community-based health care organizations worldwide (home health, hospice, home medical equipment). From 2005 to 2008, by appointment of the Secretary of the Department of Health & Human Services, Mr. Matyas served on the Advisory Committee on Blood Safety & Availability, which provides advice on broad public health, ethical and legal issues related to the nation's supply of blood and blood products. From 2002 to 2008, Mr. Matyas served as a member of the Board of Directors for the American Health Lawyers Association.

Mr. Matyas was elected to the BTI Client Service All-Star Team in 2012 and 2013 for his "extraordinary client service" and "willingness to go above and beyond expectations." The BTI survey identifies and ranks an exclusive list of attorneys—identified solely through client feedback from in-house counsel at Fortune 1000 companies. In addition, Mr. Matyas achieved the "Client Service MVP" ranking from BTI in 2013, which honors attorneys for delivering superior client service year after year. Mr. Matyas has also been listed in Chambers USA: America's Leading Lawyers for Business (2007 to 2013), The Best Lawyers in America (2011 to 2013), and in Washington, D.C. Super Lawyers (2007 to 2013). In 2005 and in 2010, Mr. Matyas was selected by the editors of Nightingale's Healthcare News as one of the "Outstanding Fraud & Compliance Lawyers."

Mr. Matyas is a frequent speaker and author on the subjects of health care fraud, corporate compliance programs, the Stark Law, mergers and acquisitions in the health care industry, and other health-related topics. He is a coauthor of Legal Issues in Health Care Fraud and Abuse: Navigating the Uncertainties, 4th ed., published by the American Health Lawyers Association in June 2012.