Hospice Administrator Certificate Program (HACP)


The goal of the Hospice Administrator Certificate Program (HACP) is to provide a supportive learning environment to you, as a hospice administrator.  You will be able to advance your skills and knowledge base to position your organization to prosper in emerging end-of-life care services and incorporate the complexities of quality, compliance, financial and strategic performance.  The three-day core curriculum is designed to prepare you for the challenges of administration and to thrive into the future.

The HACP is a three-module curriculum:
  • LEGAL focuses on legal/compliance management to help you integrate quality, compliance and financial strategies appropriately and successfully.
  • FINANCE focuses on financial management principles and information.
  • STRATEGY focuses on vision driven leadership and performance management strategies to position your organization for success.

Upon successful completion of the HACP, participants will be able to:
  • Identify key health care trends that will influence positioning strategies for your hospice organization.
  • Integrate data management and analysis methods into your quality assessment and performance improvement program.
  • Implement key financial management strategies to prepare and interpret financial documents and to understand the impact of current changes in health care.
  • Understand the importance of various accounting methods to improve agency performance and position for success.
  • Understand leadership responsibilities in promoting a quality driven organization.
  • Integrate corporate compliance issues with clinical, financial and legal integrity of the organization.


Day 1: Tuesday, July 9, 2019
7:00am - 8:00am Registration / Continental Breakfast
8:00am - 8:05am Welcome / Program Overview
8:05am - 10:00am Health Care Trends - How to Position in the New Health Care Economy
10:00am - 10:15am Break
10:15am - 12:00pm Data in Healthcare Management and QAPI
12:00pm - 1:00pm Lunch (provided)
1:00pm - 2:15pm From Strategic Planning to Execution
2:15pm - 2:30pm Break
2:30pm - 4:00pm Industry Data and Opportunities for Using Data
4:00pm - 6:00pm Reception with Sponsors

Day 2: Wednesday, July 10, 2019
7:00am - 8:00am Registration / Continental Breakfast
8:00am - 8:05am Welcome / Overview of the Day
8:05am - 10:00am Essential Elements of Hospice Financial Management
10:00am - 10:15am Break
10:15am - 11:45am Hospice Financial Management
11:45am - 1:15pm Lunch with Sponsors (provided)
1:15pm - 2:30pm Hospice Financial Management
2:30pm - 2:45pm Break
2:45pm - 4:00pm Hospice Financial Management

Day 3: Thursday, July 11, 2019
7:00am - 8:00am Registration / Continental Breakfast
8:00am - 8:05am Welcome / Overview of the Day
8:05am - 10:00am Integration of Compliance Management into Organizational Performance
10:00am - 10:15am Break
10:15am - 11:45am Legal Compiance Management
11:45am - 12:45pm Lunch (provided)
12:45pm - 2:15pm Legal Compiance Management
2:15pm - 2:30pm Break
2:30pm - 3:30pm Legal Compiance Management
3:30pm - 4:00pm Evaluations


Sheryl Jones
Product Services

Sheryl Jones is the Director of Product Services at Corridor. Corridor is a leading home health, hospice and private duty consulting firm that provides consulting, coding, revenue cycle management and education services.

Ms. Jones' 42 years tenure in healthcare has involved multiple roles in hospitals, pharmaceutical sales, home health/hospice/DME/infusion therapy services and home health and hospice consulting. Her passion in her work is for "quality patient care" by helping providers improve their organizational performance. This is accomplished by developing the most comprehensive resources and tools that agencies can use to ensure regulatory requirements are met. Sheryl has spoken at national, regional and local conferences/webinars on topics related to quality performance and improvement and other regulatory topics such as HIPAA and Corporate Compliance. Ms. Jones holds an undergraduate degree in Medical Dietetics from the University of Missouri - Columbia and a Masters of Business Administration from the University of Central Missouri.

Christine Lang
Senior Director of Sales Strategy

Christine Lang is a Senior Director of Sales Strategy at ABILITY Network, a leading healthcare information company helping providers simplify administrative and clinical complexities of healthcare through innovative applications and analytics. Ms. Lang's 20 years' tenure in post-acute data analysis has involved multiple roles, including client services, data consulting, product development, and business strategy. Her two biggest passions in her work are 1) helping providers improve their organizational performance through the use of information; and 2) using data to advocate for the value and importance of post-acute providers. She achieves both through frequent publishing and speaking at conferences. Ms. Lang holds an undergraduate degree in Political Science and Mathematics and a Masters of Business Administration from the University of Washington.

Dawn Metcalfe, CPA

Dawn Metcalfe has worked in the Hospice and Homecare field since 2000. Her experience includes over nine years as the Vice President of Finance and Administration for Nathan Adelson Hospice in Las Vegas, Nevada. Nathan Adelson Hospice, founded in 1978, is the largest non-for-profit hospice in Southern Nevada and their Swenson IPU is the third oldest hospice inpatient unit in the United States.

Dawn initially began her career in public accounting working with national and regional accounting firms for eight years. Following a six year stint with FIDM in Los Angeles, CA, Dawn has spent the last 23 years in the healthcare field, including financial and operational positions with Comprehensive Cancer Center of Nevada (US Oncology Network), Prime Heath, Inc. and Sierra Health Services (now United Healthcare), where she began her hospice career in 2000.

Dawn holds a Bachelor of Business Administration from the University of Nevada, Las Vegas and she received her license as a Certified Public Accountant in 1982. She is a member of the Nevada Society of CPAS, the American Institute of Certified Public Accountants and recently served for several years as a board member and treasurer for the California Hospice and Palliative Care Association (CHAPCA) and the California Hospice Foundation (CHF).

In addition to working with the CAHSAH Hospice Certification programs, Dawn has also presented at the National Hospice and Palliative Care Organization's Leadership Conference and as part of the educational offerings for the California Hospice and Palliative Care Association.

Bryan Nowicki
Reinhart Boerner Van Deuren, S.C.

Bryan leads the litigation and internal investigation efforts within Reinhart's Hospice and Palliative Care Practice Group. He works with hospices and health care providers across the country on a range of litigation, regulatory, compliance, and business matters. Bryan represents clients in False Claims Act lawsuits, state and federal government fraud investigations, and audits by Zone Program Integrity Contractors (ZPICs), Medicare Administrative Contractors (MACs), and Medicaid Integrity Contractors (MICs). Bryan also conducts and manages internal investigations of hospices and health care providers regarding a range of compliance matters. Bryan adopts a practical and efficient approach to help hospices achieve their business objectives in a cost-effective manner.

Meg S.L. Pekarske
Reinhart Boerner Van Deuren, S.C.

As chair of Reinhart's Hospice and Palliative Care Practice Group, Meg leads a team of seven who are devoted to serving the ever-changing legal needs of the hospice industry. Working with hospices across the country as well as national and state hospice associations, Meg and her team are intimately familiar with the operational challenges of hospices and have the experience to address the full spectrum of legal issues facing the industry, from routine regulatory compliance issues, internal investigations, repayments, to all types of government audits.

Meg is very results-driven. In the past year, she and her team have successfully defended countless audits and winning over $80 million dollars for hospices.

Meg was recently honored as a 2016 "Woman in the Law" by the Wisconsin Law Journal. This annual award honors outstanding achievement by the top Wisconsin women in the practice of law. She has also been selected as a Super Lawyer and Best Lawyer in America.