It Is All About Eligibilty


Preparation is your best defense! As hospices are surveyed every three years and complaint surveys continue to rise, it is imperative to understand the current focus from the different survey agencies. Are you familiar with the different type of surveys and citations you could receive, as well as the common risk areas? Come learn what CMS, CDPH, TJC, CHAP & ACHC are finding in their hospice surveys and how to avoid these issues. Learn the five-point method of writing a successful plan of correction. Come to this workshop to learn and bring these skills back to your program so that you are prepared for any survey activity that may arise!

Program Topics:
  • Identify the top ten deficiencies cited for Hospice providers during surveys
  • Discuss any changes in the federal and state survey and enforcement process for Hospice providers


Holly Swiger, PhD, MPH, PHN RN

Chief Compliance Officer
The Elizabeth Hospice

Holly Swiger is the Chief Compliance Officer at The Elizabeth Hospice where she is responsible for the organization's comprehensive compliance and quality assessment and performance improvement (QAPI) programs related to Hospice, Palliative Care and the Medical Group. Dr. Swiger's hospice career spans over 30 years, with a primary focus on organizational development, oversight and compliance.

Dr. Swiger has served the greater hospice community for many years through her hospice consulting company Stellar Concepts, Inc., where she assisted programs from start-up mode through organizational growth planning, enhanced compliance applications and Board development. Dr. Swiger has held the positions of Director of Education for the California Hospice and Palliative Care Association, Vice President of Regulatory Initiatives at Weatherbee Resources, Inc., and Vice President of Public Policy for VITAS Healthcare Corporation. Dr. Swiger was the President and CEO of San Diego Hospice from 1984 to 1994, where she converted a small Medicare hospice demonstration site to a nationally recognized, university-affiliated, multi-functional hospice campus.

Dr. Swiger has served on the boards of the National Hospice & Palliative Care Organization, California Association for Health Services at Home, and the California Hospice and Palliative Care Association. She was instrumental in the passage of the Hospice program licensure and Hospice Inpatient Facility licensure in California. Holly is a registered nurse, who holds a Master's degree in Public Health and a Doctorate in Human Science. She is the recipient of the Pierre Salmon Award for her outstanding contribution to the advancement of hospice care in California.

Heather Chamizo
HHA & Hospice Branch Chief
California Department of Public Health


Cancellations are subject to 20% handling fee. There will be NO REFUNDS issued for cancellations received within 10 business days prior to program. Cancellations must be in writing. Refunds will not be made for no-shows. However, substitutions will be allowed. Should CAHSAH® cancel the program, a full registration fee refund will be issued.


Provider approved by the California Board of Registered Nursing (Provider #CEP17394) for five and one half (5.5) contact hours of continuing education. You must be present for the entire workshop to earn Continuing Education Units. No partial credits can be given. Certificates are distributed at the close of the program.