How Spiritual Care Plans Increase Patient/Resident/Family Satisfaction



Often underutilized, Spiritual Care Plans can be a powerful determinant of patient/resident/family satisfaction, generating positive social media comments, positive word of mouth, increased referrals, and greater revenue. Fully developed, spiritual care embraces the fullness of human reality, extending far beyond consideration of religious affiliation and opportunities for worship.

  • Define spiritual care and explain its overlap with biological, psychological, and sociological care.
  • Understand how spiritual care plans increase patient/resident/family satisfaction.
  • Identify outline and options for Spiritual Care Plans, as well as develop an individual Spiritual Care Plan.

Meet Our Presenter

Barbara Matthews, MBA
About the Age of Being

With an MBA, Barbara Matthews is a Certified Gerontologist with 20 years experience in health and senior care. She is author of the book Old Age: The Paradox of Physical Decline and Spiritual Greatness and hosted the weekly radio show about successful-senior-aging “Age of Being 20-20” on KCAA NBC News Radio Network in 2019.

With special interest in Alzheimer’s Disease, she served on the Alzheimer’s Association Advisory Committee and Speakers Bureau. She has presented at the statewide California Association for Health Services at Home annual conference and for several years presented for the University of Texas Health Science Center Teleconference Network. In 2018 she was invited to speak to the American Society on Aging national conference. Most recently, she was invited to present at TEDx MSJC which was broadcast in October 2020.

She has served in leadership roles for several local non-profit organizations, including both founding member and Board of Directors member of Healthy Management Diabetes Education, Women on the Move Network, LSA of the Baha’ is of Temecula, and Interfaith Council of Murrieta and Temecula Valley.

A self-professed student of world religion, Barbara has developed an expanded universal model of spiritual care for both individuals’ self-care and for use in the health and senior care industries as Spiritual Care Plans.


Provider approved by the California Board of Registered Nursing (Provider #CEP17394) for two (2) contact hours of continuing education. You must be present for the entire webinar to earn Continuing Education Units.

At the completion of the webinar, you will be directed to complete an online evaluation form, which is required in order to obtain a certificate of completion. Please allow 1-2 weeks for your certificate to arrive via mail.


No cancellations or refunds will be issued once user login information has been sent. Unfortunately, due to the online format of this program we are unable to offer exceptions to this policy. It is recommended that each registrant review the course content prior to submitting payment to ensure the content meets individual education needs.