The Hospice Survey process is changing!


The Hospice Act, passed December 27th, 2020 has revamped the laws regarding the focus, training, consequences and follow up for hospice survey. Preparation is your best defense! As hospices are surveyed every three years and complaint surveys continue to rise, it is imperative to understand the current focus from the different survey agencies. Are you familiar with the different type of surveys and citations you could receive, as well as the common risk areas? Come learn what CMS, CDPH, TJC, CHAP & ACHC are finding in their hospice surveys and how to avoid these issues. Learn the five-point method of writing a successful plan of correction. Come to this workshop to learn and bring these skills back to your program so that you are prepared for any survey activity that may arise!

Program Topics:
  • Identify the top ten deficiencies cited for Hospice providers during surveys
  • Discuss the changes in the federal and state survey and enforcement process for Hospice providers
  • Understand the types and levels of surveys
  • Understand your responsibilities to prepare for a survey and your rights during the survey
  • Identify methods to utilize CoPs and Interpretive Guidelines to manage compliance in daily operations
  • Interactive development of recognizing potential deficiencies and utilizing your QAPI program


Annette Lee, RN, MS, COS-C, HCS-D

Annette is a registered nurse, with a Masters in Health Care Administration, practicing since 1990, with the majority of her nursing experience in home health and hospice. For over a decade she worked with the CMS Medicare Administrative Contractor (MAC) where she provided review of, and education on home health and hospice documentation. Annette quickly became the Clinical Consultant for Cahaba and CGS, doing outreach and provider education regarding Medicare reimbursement issues and effective documentation strategies, assisting providers with ADRs and appeals. Today she marries together her experience in the real world and the inside knowledge of Medicare to ensure providers can meet the requirements of CMS, and ensure compliant, efficient operations for both survey and reimbursement.

Heather Chamizo
HHA & Hospice Branch Chief
California Department of Public Health


Cancellations are subject to 20% handling fee. There will be NO REFUNDS issued for cancellations received within 10 business days prior to program. Cancellations must be in writing. Refunds will not be made for no-shows. However, substitutions will be allowed. Should CAHSAH® cancel the program, a full registration fee refund will be issued.


Provider approved by the California Board of Registered Nursing (Provider #CEP17394) for five and one half (5.5) contact hours of continuing education. You must be present for the entire workshop to earn Continuing Education Units.