Hospice Manager
Certificate Program


The goal of the Hospice Manager Certificate Program (HMCP®) is to assist you in learning fundamental management principals and information related to your role as a manager in a hospice organization.

Critical elements of management include developing your skills as a leader, enhancing your understanding of regulatory compliance at the local, state and national level, learning budgeting principals and their impact on clinical and administrative operations in your organization, and improving your abilities to manage essential human resource issues, like coaching and certain employment laws. The HMCP provides specific information and concrete examples to help you strengthen your ability to manage a department or an entire hospice organization.

The HMCP is a three-module curriculum:
  • LEADERSHIP & HR focuses on Essential Elements of Managing Your Human Resources
  • REGULATIONS & QUALITY focuses on Managers and Leaders and Regulations Impacting Hospice Providers
  • LEADERSHIP & FINANCE focuses on Budgeting and Reimbursement Fundamentals and Impact on Hospice Clinical Operations

General Learning Objectives and Expected Outcomes

Upon successful completion of the HMCP, participants will be able to:

  • Identify new skills to improve your individual management style
  • Understand the various state and federal laws impacting hospices and your role as a hospice manager
  • Identify key elements of a hospice budget
  • Understand the impact of reimbursement on daily operations
  • Learn coaching skills to improve your performance as a hospice manager
  • Recognize employment laws pertinent to managing your hospice staff and volunteers, and how and when to get assistance should a human resource issue arise


The Hospice Manager Certificate Program HMCP® was designed for front-line supervisors, new or established business owners, administrators or assistant administrators, directors or assistant directors, CEOs, COOs, operations managers, human resource managers, finance and marketing managers, case managers, clinical nurse supervisors, DPCS, DON, hospice managers, office managers, emerging or middle managers, or any middle management personnel of a Medicare-certified hospice agency. More experienced managers will gain insights and a refreshed understanding of hospice.


Tuesday, March 15, 2022
7:00 - 8:00 Continental Breakfast
8:00 - 8:10 Welcome/Introductions
8:10 - 10:00 Leadership in a Changing Home Care Environment
10:00 - 10:15 Break
10:15 - 12:00 Leadership in a Changing Home Care Environment
12:00 - 1:00 Lunch (provided)
1:00 - 2:30 Legal Update and Summary of Employment Laws
2:30 - 2:45 Break for Dessert
2:45 - 4:30 Human Resources Practices and Employment Laws (Continued)
4:30 - 5:00 Evaluation
5:00 - 6:00 Reception with Sponsor-Hosted Drinks and Appetizers

Wednesday, March 16, 2022
7:00 - 8:00 Continental Breakfast
8:00 - 8:10 Welcome/Overview of the Day
8:10 - 10:00 The Hospice Medicare Benefit: Clinical Aspects
10:00 - 10:15 Break
10:15 - 12:00 COP Overview
12:00 - 1:00 Lunch With Sponsors (provided)
1:00 - 2:00 Making the Case for Eligibility
2:00 - 2:15 Break for Dessert
2:15 - 3:15 QAPI
3:15 - 4:00 Risk Areas - The Price of Spending Government Dollars

Thursday, March 17, 2022
7:00 - 8:00 Continental Breakfast
8:00 - 8:10 Welcome/Overview of the Day
8:10 - 10:00 Managers as Leaders: Organizational Management Skills
10:00 - 10:15 Break
10:15 - 12:00 Regulations Impacting Hospice Providers (other than COPs)
12:00 - 1:00 Lunch (provided)
1:00 - 2:30 Budgeting and Reimbursement Fundamentals
2:30 - 2:45 Break for Dessert
2:45 - 5:00 Budgeting and Reimbursement Fundamentals (continued)


Sharon Seaton, RN, BSN, CHPN, HCS-D, HCS-O

Sharon Seaton has 30 years’ of varied experience in nursing management and compliance. Sharon has held many positions in home health and hospice, including Quality Manager, Clinical Manager, and Executive Director. She has held leadership positions with small not for profit rural hospice agencies as well as national corporate hospice companies. She has developed successful Hospice programs, including a Bereavement Program, Orientation Program, and a streamlined Appeals Process, and she has led teams through surveys, provided training and leadership through ADR focused reviews, and ZPICs.

Sharon’s skills include OASIS C-2, ICD-10 coding, and marketing. She has presented workshops to community groups about the Hospice Benefit, and educated University Hospital staff about home care services. She won an award for Hospice of the Year for growth and quality scores, received a Rotary International grant for rural hospice care, and she is a board member of the Colorado Hospice and Palliative Care Association. She is currently a Quality Assurance Reviewer for Hospice Coding Services, Home Health and OASIS Services at Corridor and she is also an Education Specialist for Home Health and Hospice.

Ketti Dawson, MS

Ms. Dawson has 20 years of experience in the health care industry. She attended the University of St. Mary in Leavenworth, Kansas, where she received her Bachelor's in Psychology. Ketti then attended the University of Central Missouri and earned a Master's degree in Social Gerontology.

Ms. Dawson has over 20 years of experience in the health care industry.

She attended the University of St. Mary in Leavenworth, Kansas, where she received her Bachelor’s in Psychology.  Ketti then attended the University of Central Missouri and earned a Master’s degree in Social Gerontology.

Ketti began her career in Tulsa, Oklahoma. She worked in the skilled nursing arena as the Director of Social Services and eventually became a licensed nursing home administrator in Oklahoma. She was the Assistant Administrator for Tulsa Jewish Retirement and Health Care Center.  She was very involved in the Tulsa medical community and received the Silver Service award by the Tulsa Area Agency on Aging.

When she moved to Kansas she was the Executive Director of a large assisted living in Kansas City, Kansas. This assisted living facility was the first of its kind - working with Medicaid, Housing Authority and used tax credits to provide services to low income residents.

Ketti was “recruited” into hospice for the role of Administrator in 2007. She was the Administrator for a large for profit agency, part of a national company, in the Kansas City, MO area.   While she was with this company, she opened an additional hospice site in Leawood, KS.

She has been the Administrator for Village Hospice in Lee’s Summit, MO since 2012.  Village Hospice is under the John Knox Village community health services system.  In 2015, Ketti received the “Friend of Music Therapy” award at the American Music Therapy Association national conference. 

During the last few years, Ketti has enjoyed presenting at the Hospice and Palliative Care Association of Iowa, Missouri Alliance for Home Care and other venues in the Kansas City area.