Hospice Manager
Certificate Program
(HMCP®)



PROGRAM OVERVIEW

The goal of the Hospice Manager Certificate Program (HMCP®) is to assist you in learning fundamental management principals and information related to your role as a manager in a hospice organization.

Critical elements of management include developing your skills as a leader, enhancing your understanding of regulatory compliance at the local, state and national level, learning budgeting principals and their impact on clinical and administrative operations in your organization, and improving your abilities to manage essential human resource issues, like coaching and certain employment laws. The HMCP provides specific information and concrete examples to help you strengthen your ability to manage a department or an entire hospice organization.

The HMCP is a three-module curriculum:
  • LEADERSHIP & HR focuses on Essential Elements of Managing Your Human Resources
  • REGULATORY & QUALITY focuses on Managers and Leaders and Regulations Impacting Hospice Providers
  • MANAGEMENT & FINANCE focuses on Budgeting and Reimbursement Fundamentals and Impact on Hospice Clinical Operations

General Learning Objectives and Expected Outcomes

Upon successful completion of the HMCP, participants will be able to:

  • Identify new skills to improve your individual management style
  • Understand the various state and federal laws impacting hospices and your role as a hospice manager
  • Identify key elements of a hospice budget
  • Understand the impact of reimbursement on daily operations
  • Learn coaching skills to improve your performance as a hospice manager
  • Recognize employment laws pertinent to managing your hospice staff and volunteers, and how and when to get assistance should a human resource issue arise


WHO SHOULD ATTEND

The Hospice Manager Certificate Program HMCP® was designed for front-line supervisors, new or established business owners, administrators or assistant administrators, directors or assistant directors, CEOs, COOs, operations managers, human resource managers, finance and marketing managers, case managers, clinical nurse supervisors, DPCS, DON, hospice managers, office managers, emerging or middle managers, or any middle management personnel of a Medicare-certified hospice agency. More experienced managers will gain insights and a refreshed understanding of hospice.


PROGRAM SCHEDULE


Day 1: LEADERSHIP & HR
Tuesday, March 28, 2023
7:00 - 8:00 Continental Breakfast
8:00 - 8:10 Welcome/Introductions
8:10 - 10:00 Leadership in a Changing Home Care Environment
10:00 - 10:15 Break
10:15 - 12:00 Leadership in a Changing Home Care Environment
12:00 - 1:00 Lunch (provided)
1:00 - 2:30 Legal Update and Summary of Employment Laws
2:30 - 2:45 Break for Dessert
2:45 - 4:30 Human Resources Practices and Employment Laws (Continued)
4:30 - 5:00 Evaluation
5:00 - 6:00 Reception with Sponsor-Hosted Drinks and Appetizers


Day 2: REGULATORY & QUALITY
Wednesday, March 29, 2023
7:00 - 8:00 Continental Breakfast
8:00 - 8:10 Welcome/Overview of the Day
8:10 - 10:00 The Hospice Medicare Benefit: Clinical Aspects
10:00 - 10:15 Break
10:15 - 12:00 COP Overview
12:00 - 1:00 Lunch With Sponsors (provided)
1:00 - 2:00 Making the Case for Eligibility
2:00 - 2:15 Break for Dessert
2:15 - 3:15 QAPI
3:15 - 4:00 Risk Areas - The Price of Spending Government Dollars


Day 3: MANAGEMENT & FINANCE
Thursday, March 30, 2023
7:00 - 8:00 Continental Breakfast
8:00 - 8:10 Welcome/Overview of the Day
8:10 - 10:00 Managers as Leaders: Organizational Management Skills
10:00 - 10:15 Break
10:15 - 12:00 Regulations Impacting Hospice Providers (other than COPs)
12:00 - 1:00 Lunch (provided)
1:00 - 2:30 Budgeting and Reimbursement Fundamentals
2:30 - 2:45 Break for Dessert
2:45 - 5:00 Budgeting and Reimbursement Fundamentals (continued)



FACULTY


Sharon Seaton, RN, BSN, CHPN, HCS-O, HCS-D

Sharon Seaton has 34 years of varied Home Health and Hospice experience in clinical and senior management, as well as experience in compliance in both for-profit and non-profit organizations. Her focus has been on quality, compliance, and education. As an Executive Director her organization was awarded the "Hospice of the Year" designation for growth and quality scores. She also was the recipient of a Rotary International grant for rural hospice care. She has also worked as a Quality Assurance Reviewer for Home Health coding, OASIS and Hospice Coding Services. Currently, she is a Clinical Product Development Specialist at Corridor. Sharon has been a featured speaker at conferences across the U.S. showcasing both Hospice and Home health coding and compliance.


Mandy Hager, MBA

Mandy Hager is an innovative hospice leader with over 20 years in the industry. With an undergraduate degree in accounting and a MBA from Regis University with an emphasis in Accounting and Finance - from which she graduated Magna Cum Laude - Ms. Hager began her hospice career in one of the first free standing hospices in the United States. As the VP of Finance/CFO non-profit 501 (c)3 community-based hospice she was an integral member of the Executive Leadership Team who help grow the program from $3M in annual revenues to over $15M in just a few short years.

After 10 years at the free standing, not for profit, 501(c)3 community-based hospice, Mandy was given the opportunity to spearhead a start-up hospice company for a national health care leader and for the next eight years with grit and determination built that hospice into a multimillion-dollar powerhouse in the community. With a love for seniors and a heart for patients and families facing end of life, Mandy most recently led a $5M M&A for a $42M hospice with four locations throughout the state of Colorado. Today, Mandy consults on end of life issues and helps families decide on the best course of action for their loved ones.