Hospice Survey Workshop

Preparation is your best defense!


Preparation is your best defense! As hospices are surveyed every three years and complaint surveys continue to rise, it is imperative to understand the current focus from the different survey agencies. Are you familiar with the different types of surveys and citations you could receive, as well as the common risk areas? Join us to learn what CMS, CDPH, TJC, CHAP & ACHC are finding in their hospice surveys and how to avoid these issues. Learn the five-point method of writing a successful plan of correction. Join this workshop to learn and bring these skills back to your programs so that you are prepared for any survey activity that may arise!

Program Topics:
  • Identify the top ten deficiencies cited for Hospice providers during surveys
  • Discuss the changes in the federal and state survey and enforcement process for Hospice providers


Cindy Hatton, RN, BNS, MSN

Cindy has over 30 years’ experience working in hospice and home health. Cindy’s focus has always been on providing high quality patient and family centered care with regulatory compliance in her roles as CEO, Administrator, DPCS and Quality, Education and Compliance. Cindy has successfully completed DPHS licensure and CHAP and TJC accreditation surveys for hospice, home health and skilled nursing facility, as well as CHAP Palliative Care Certification. Cindy presents a comprehensive model with manager resources and staff education for always being survey ready through on-going reviews and a comprehensive quality assessment improvement plan. Cindy will also share her template for a complete plan of correction and staff education.

Cindy is a frequent speaker for CAHSAH presenting “How to Start a Hospice Workshop”, “Regulatory Update”, “End of Life Option Act” and “Creating a Five Star Culture to Navigate Change”.

Cindy is a past chair of CAHSAH's Board of Directors and is currently the chair of the CAHSAH's Hospice committee. Cindy served on NHPCO’s Regulatory committee.  Cindy was a member of Adaptive Business Leaders, a group of healthcare CEOs focusing on healthcare issues, trends and solutions. Cindy served on the Board of the East Bay Leadership Council and co-chaired the healthcare portion of the Opportunity Task Force. Cindy has recently retired and is committed to sharing her knowledge and expertise to develop strong leadership and organizational cultures to assure access to high quality patient and family centered care.

Chelsea Driscoll
HHA & Hospice Branch Chief
California Department of Public Health


Cancellations are subject to 20% handling fee. There will be NO REFUNDS issued for cancellations received within 10 business days prior to program. Cancellations must be in writing. Refunds will not be made for no-shows. However, substitutions will be allowed. Should CAHSAH® cancel the program, a full registration fee refund will be issued.


Provider approved by the California Board of Registered Nursing (Provider #CEP17394) for five and one half (5.5) contact hours of continuing education. You must be present for the entire workshop to earn Continuing Education Units.