Hospice Administrator Certificate Program


The goal of the Hospice Administrator Certificate Program On-Demand is to provide a supportive learning environment for administrators and senior managers. This program will strengthen your competencies to position your organization for success and help you integrate the complexities of quality, compliance, financial management, and strategic performance. This program is broken down into a three module curriculum. Each participant will receive a comprehensive manual that is a must-have resource for years to come.


  • Identify key health care trends that will influence positioning strategies of your hospice organization

  • Integrate data management and analysis methods into your quality assessments and performance improvement program

  • Implement key financial management strategies to prepare and interpret financial documents and to understand the impact of current changes in health care

  • Understand leadership responsibilities in promoting a quality driven organization

  • Integrate corporate compliance issues with clinical, financial and legal integrity of the organization


Part One Overview:
Faced with emerging end-of-life care movement and the aging of America, hospice administrators must be poised to re-evaluate their strategic position. In doing so, hospice administrators must lead quality driven organizations using innovative approaches and understanding opportunities for growth and development. This module will provide administrators with insights into trends in health care, building strong leadership, effective ways to manage and use data, and performance management strategies to achieve growth as the market shifts. This information will assist administrators in understanding market changes and how to implement strategies to position your organization for success in the years ahead.

Part Two Overview:
Having the best strategic position and well-managed financial operation can be accomplished in today’s health care environment only if legal and compliance management are well integrated into organizational performance. And, performance goals can only be met with good execution strategies. They key elements of legal and corporate compliance will assist administrators to further align strategic, financial and performance improvement issues. Administrators will gain knowledge to help integrate corporate compliance management with the clinical, financial and legal integrity of the organization.

Part Three Overview:
Now, more then ever, administrators must be grounded in the basics of financial management, accountable for financial performance and skilled in risk management of financial operations. At the same time, administrators must begin now to prepare for changes in reimbursement. This module will provide a framework for understanding, interpreting and modifying essential elements of hospice financial management. Administrators will gain understanding of tools necessary to manage financial performance such as key reports, appropriate budgeting and monitoring of financial operations. A review of the Hospice Cost Report and implications to providers will be presented. Administrators will be prepared to be on the cutting edge of financial information.


  • Managers
  • Senior Administrators
  • DON’s
  • DOO’s
  • DPCS
  • CEO’s
  • COO’s
  • CFO’s
  • Director of Training
  • Directors of Operation Management
  • Director of Business Development
  • Director of Social Services
  • Human Resources
  • Office Managers
  • Director Of Clinical Services
  • Upper Level Management


    Jeannee Parker Martin
    Chief Executive Officer
    The Corridor Group
    San Francisco, CA

    Jeannee Parker Martin, Chief Executive Officer of The Corridor Group Holdings, LLC and its subsidiaries, is a leader in the strategic development of innovative healthcare programs. Active in health service planning, development and delivery of care for 30 years, Jeannee has assisted organizations around the world - spanning the U.S., Central and South America, Thailand, and Turkey. Jeannee was the first home care and hospice expert to consult with the WHO Global Programme on AIDS, and for the U.S. Department of State in South Africa. Jeannee has advised some of the largest U.S.-based publicly-traded companies and non-profit healthcare organizations by providing them with effective and innovative strategies for growth and development, mergers and acquisitions, operations and finance, cost containment and improvements in patient care delivery. Jeannee is sought out by boards and executive teams for her leadership and understanding of strategic, operational and financial matters.

    At the Visiting Nurses and Hospice of San Francisco, Jeannee developed and expanded home health and hospice programs to meet changing community and health care reimbursement needs. She established and implemented the nation’s first AIDS home care and hospice program, and the nation's first residential facility for persons with AIDS and other terminal illnesses. She leveraged this experience into policy advocacy over three decades providing expert testimony to the California State Senate on issues related to care of the elderly, the Presidential Commission on the HIV Epidemic to help guide federal funding decisions, the Centers for Medicaid and Medicare Services on care delivery models for persons with AIDS, and others. Jeannee’s efforts have influenced changes in patterns of care delivery, reimbursement and regulations at the local, state and national levels.

    Jeannee received her Master’s in Public Health from Yale University School of Medicine and her Bachelor of Science in Nursing from Georgetown University. Jeannee has received numerous awards at the local, state and national level including induction into the National Association for Home Care & Hospice, Hall of Fame 2012, the Georgetown University School of Nursing Alumna Award, and the California Lillian O’Brien Award. She served on the Georgetown University Leadership in Nursing Think Tank, and the University of California School of Nursing Home Care Advisory Council. She serves as Associate Clinical Professor in the Department of Community Health Systems, UCSF School of Nursing. Jeannee has served on 13 governance boards, serving as officer and chairs of key committees, including governance, finance, development, CEO search and strategic planning. Jeannee writes and speaks nationally and internationally on issues affecting the delivery of home health, hospice and palliative care.

    Christine Lang
    Senior Director of Product Strategy
    OCS/Outcome Concept Systems, Inc.
    Seattle, WA

    Christine Lang is a Senior Director of Product Strategy at National Research Corporation, the largest patient satisfaction surveying firm and the leading provider of information about the home care industry. Ms. Lang currently leads product design and healthcare analytics for the company’s home health, hospice, and long term care business lines.

    Ms. Lang’s more than 15 years’ tenure in post-acute data analysis has involved multiple roles, including client services, data consulting, product development, and business strategy. Her two biggest passions in her work are 1) helping providers improve their organizational performance through the use of information; and 2) using data to advocate for the value and importance of post-acute providers. She achieves both through frequent publishing and speaking at conferences.

    Ms. Lang holds an undergraduate degree in Political Science and Mathematics and a Masters of Business Administration from the University of Washington

    Dawn Metcalfe, CPA
    Vice President of Finance and Administration
    Nathan Adelson Hospice
    Las Vegas, NV

    Dawn Metcalfe joined the Nathan Adelson Hospice team in 2006 as the Vice President of Finance and Administration. Nathan Adelson Hospice, founded in 1978, is the largest non-for-profit hospice in Southern Nevada. The hospice’s Swenson IPU is the third oldest hospice in-patient unit in the U.S.

    Ms. Metcalfe’s s initially began her career in public accounting, working with national and regional accounting firms for eight years. Following a six year stint with FIDM in Los Angeles, CA, Dawn has spent the last 19 years in the healthcare field, including financial and operational positions with Comprehensive Cancer Center of Nevada, Prime Health, Inc and Sierra Health Services (now United Healthcare) where she began her hospice career in 2000.

    Ms. Metcalfe holds a Bachelor of Business Administration from University of Nevada, Las Vegas and she received her license as a Certified Public Accountant in 1982. Dawn is a member of the NSCPA, Vistage International and the NHWG CFO Forum and she serves on the Board of Directors for the California Hospice and Palliative Care Association.

    David Matyas, Esq.
    Epstein Becker Green
    Washington, DC

    DAVID E. MATYAS is a Member of the Firm in the Health Care and Life Sciences practice, in the firm's Washington, DC, office, where he serves as the Managing Shareholder for the office. He practices in the firm's Health Care Fraud Practice Group, which focuses on federal and state fraud issues such as anti-kickback, self-referral, false claims and regulatory compliance. Mr. Matyas also practices in the firm's Government and Commercial Reimbursement Practice Group, which concentrates on legal and regulatory matters arising under Medicare, Medicaid, and other third-party payment programs.

    Mr. Matyas represents an array of health care providers including hospitals and health systems, pharmaceutical and medical device manufacturers, academic medical centers, retail and specialty pharmacies, ambulatory surgery centers, home health agencies, and physician organizations. He also advises investors and other financial institutions that invest in or support the health care industry.

    In 2012, Mr. Matyas joined the Board of Directors for the Community Health Accreditation Program (CHAP), a non-profit accrediting body for more than 5,000 community-based health care organizations worldwide (home health, hospice, home medical equipment). From 2005 to 2008, by appointment of the Secretary of the Department of Health & Human Services, Mr. Matyas served on the Advisory Committee on Blood Safety & Availability, which provides advice on broad public health, ethical and legal issues related to the nation's supply of blood and blood products. From 2002 to 2008, Mr. Matyas served as a member of the Board of Directors for the American Health Lawyers Association.

    Mr. Matyas was elected to the BTI Client Service All-Star Team in 2012 and 2013 for his "extraordinary client service" and "willingness to go above and beyond expectations." The BTI survey identifies and ranks an exclusive list of attorneys—identified solely through client feedback from in-house counsel at Fortune 1000 companies. In addition, Mr. Matyas achieved the "Client Service MVP" ranking from BTI in 2013, which honors attorneys for delivering superior client service year after year. Mr. Matyas has also been listed in Chambers USA: America's Leading Lawyers for Business (2007 to 2013), The Best Lawyers in America (2011 to 2013), and in Washington, D.C. Super Lawyers (2007 to 2013). In 2005 and in 2010, Mr. Matyas was selected by the editors of Nightingale's Healthcare News as one of the "Outstanding Fraud & Compliance Lawyers."

    Mr. Matyas is a frequent speaker and author on the subjects of health care fraud, corporate compliance programs, the Stark Law, mergers and acquisitions in the health care industry, and other health-related topics. He is a coauthor of Legal Issues in Health Care Fraud and Abuse: Navigating the Uncertainties, 4th ed., published by the American Health Lawyers Association in June 2012.


    The program was developed using audio and screen capture technology, giving you the ability to listen to the presentation while viewing the power point slides, as pictured below for example:


    Submission of the signed course syllabus is required prior to the start of your online access. Once CAHSAH has received your signed agreement an email confirmation will be sent containing access instructions (i.e., username, password, and link). If you do not receive a confirmation email within 48 hours of submitting your singed course syllabus, please contact the CAHSAH registrar at 916-641-5795 ext. 113 or registrar@cahsah.org.

    Program materials will be shipped to the address provided during registration. The course can be accessed 24 hours a day, seven days a week from any device that has internet connection.


    You have a total of THREE (3) months to view this program. This program is designed to be completed within the designated subscription length. However, we understand that circumstances arise that may prevent timely completion. If additional time is required to complete your program, extensions can be purchased in two week increments for $100 each. Extensions must be requested in writing to the CAHSAH registrar prior to your original program expiration date. There cannot be any lapse in enrollment between original subscription and extensions. No exceptions will be made to this policy.