Hospice Administrator
Certificate Program


The goal of the Hospice Administrator Certificate Program (HACP) is to provide a supportive learning environment to you, as a hospice administrator. You will be able to advance your skills and knowledge base to position your organization to prosper in emerging end-of-life care services and incorporate the complexities of quality, compliance, financial and strategic performance.

The three-day core curriculum is designed to prepare you for the challenges of administration and to thrive into the future:
  • LEGAL: Focuses on legal/compliance management to help you integrate quality, compliance and financial strategies appropriately and successfully.
  • FINANCE: Focuses on financial management principals and information.
  • STRATEGY: Focuses on vision driven leadership and performance management strategies to position your organization for success.

Upon successful completion of the HACP, participants will be able to:
  • Identify key health care trends that will influence positioning strategies for your hospice organization.
  • Integrate data management and analysis methods into your quality assessment and performance improvement program.
  • Implement key financial management strategies to prepare and interpret financial documents and to understand the impact of current changes in health care.
  • Understand the importance of various accounting methods to improve hospice performance and position for success.
  • Understand leadership responsibilities in promoting a quality driven organization.
  • Integrate corporate compliance issues with clinical, financial and legal integrity of the organization.


  • Managers
  • Senior Administrators
  • DON's
  • DOO's
  • DPCS
  • CEO's
  • COO's
  • CFO's
  • Director of Training
  • Directors of Operation Management
  • Director of Business Development
  • Director of Social Services
  • Human Resources
  • Office Managers
  • Director Of Clinical Services
  • Upper Level Management


Sheryl Jones 
Director of Product Services
Overland Park, KS

Sheryl Jones is the Director of Product Services at Corridor. Corridor is a leading home health, hospice and private duty consulting firm that provides consulting, coding, revenue cycle management and education services. Ms. Jones' 42 years tenure in healthcare has involved multiple roles in hospitals, pharmaceutical sales, home health/hospice/DME/infusion therapy services and home health and hospice consulting. Her passion in her work is for "quality patient care" by helping providers improve their organizational performance. This is accomplished by developing the most comprehensive resources and tools that agencies can use to ensure regulatory requirements are met. Sheryl has spoken at national, regional and local conferences/webinars on topics related to quality performance and improvement and other regulatory topics such as HIPAA and Corporate Compliance. Ms. Jones holds an undergraduate degree in Medical Dietetics from the University of Missouri Columbia and a Masters of Business Administration from the University of Central Missouri.

Christine Lang
Senior Director of Product Management
Seattle, WA

Christine Lang is a Senior Director of Product Management at ABILITY Network, a leading healthcare information company helping providers simplify administrative and clinical complexities of healthcare through innovative applications and analytics. Ms. Lang currently leads product design and healthcare analytics for the company’s home health and hospice performance reporting products.

Ms. Lang’s 20 years’ tenure in post-acute data analysis has involved multiple roles, including client services, data consulting, product development, and business strategy. Her two biggest passions in her work are 1) helping providers improve their organizational performance through the use of information; and 2) using data to advocate for the value and importance of post-acute providers. She achieves both through frequent publishing and speaking at conferences. Ms. Lang holds an undergraduate degree in Political Science and Mathematics and a Masters of Business Administration from the University of Washington.

Dawn Metcalfe, CPA
Las Vegas, NV

Dawn Metcalfe has worked in the Hospice and Homecare field since 2000. Her experience includes over nine years as the Vice President of Finance and Administration for Nathan Adelson Hospice in Las Vegas, Nevada. Nathan Adelson Hospice, founded in 1978, is the largest non-for-profit hospice in Southern Nevada and their Swenson IPU is the third oldest hospice inpatient unit in the United States.

Dawn initially began her career in public accounting working with national and regional accounting firms for eight years. Following a six year stint with FIDM in Los Angeles, CA, Dawn has spent the last 23 years in the healthcare field, including financial and operational positions with Comprehensive Cancer Center of Nevada (US Oncology Network), Prime Heath, Inc. and Sierra Health Services (now United Healthcare), where she began her hospice career in 2000.

Dawn holds a Bachelor of Business Administration from the University of Nevada, Las Vegas and she received her license as a Certified Public Accountant in 1982. She is a member of the Nevada Society of CPAS, the American Institute of Certified Public Accountants and recently served for several years as a board member and treasurer for the California Hospice and Palliative Care Association (CHAPCA) and the California Hospice Foundation (CHF).

In addition to working with the CAHSAH Hospice Certification programs, Dawn has also presented at the National Hospice and Palliative Care Organization’s Leadership Conference and as part of the educational offerings for the California Hospice and Palliative Care Association.

Dayna LaPlante
Polsinelli PC
Chicago, IL

Ms. LaPlante counsels a range of health care providers, including home health and hospice providers, in fraud and abuse and other compliance matters. Specifically, Dayna works closely with clients to navigate and resolve civil and criminal government investigations as well as internal compliance investigations. Should litigation arise with government or private parties, Dayna also represents clients throughout the pendency of a case until resolution. Dayna is a member of Polsinelli PC's national Health Care Group and Government Investigations Group, and is currently an associate out of the firm's Chicago office.

On-Demand Education
3 Month Subscription: Available 24 hours a day, 7 days a week


PLEASE NOTE: Registration fees are per person for a single log-in. Log-in information cannot be shared.

To place a registration by phone please call (916) 641-5795 ext 113.


3-month subscription



Register two or more people online and
receive $50 OFF each registrant.
Applies to online registrations only.


Continuing Education Credits will be provided to participants who view the program in its entirety. Provider approved by the California Board of Registered Nursing (Provider # CEP17394) for up to eighteen (18) contact hours of continuing education. No partial credits can be given.


After course registration and payment has been submitted and received by CAHSAH, you will receive a confirmation email containing a Course Syllabus. You will be asked to review and sign the Course Syllabus and return to CAHSAH. Submission of your signed Course Syllabus is required before you can begin the on-demand course. Once CAHSAH has received your signed Course Syllabus, you will receive email instructions for logging into your course (your username, password, and link to the on-demand portal), and the course manual will be shipped to you in 2 business days.

If you do not receive a confirmation email within 48 hours of registering for an on-demand course, please contact the CAHSAH registrar at 916-641-5795 ext. 113 or registrar@cahsah.org.

The course can be accessed 24 hours a day, seven days a week from any device that has internet connection.


The On-Demand HACP comes with a three (3) month subscription to the content. This program is designed to be completed within the designated subscription length. However, we understand that circumstances arise that may prevent timely completion. If additional time is required to complete your program, extensions can be purchased in two week increments for $100 each. Extensions must be requested in writing to the CAHSAH registrar prior to your original subscription expiration date. There cannot be any lapse in enrollment between original subscription and extensions. No exceptions will be made to this policy.


No cancellations or refunds will be issued once user login information has been sent. Unfortunately, due to the online format of this program we are unable to offer exceptions to this policy. It is recommended that each registrant review the course content prior to submitting payment to ensure the content meets individual educational needs.


The program was developed using audio and screen capture technology, giving you the ability to listen to the presentation while viewing the power point slides. For a 5-minute preview of the on-demand portal, please click the image below: