M100 | Tuesday, May 25 | 10:15 am - 11:45 am
The Face-To-Face: Just the Facts
Lisa Selman-Holman, President, Selman-Holman & Associates
The Face-to-Face Encounter is the most often cited deficit when it comes to medical review and Pre-Claim Review. Muddying the waters is the new acceptance of signatures from non-physician practitioners and a hardline approach to the requirement for the primary diagnosis being related to the reason for the FTF encounter. Lisa will provide no-nonsense methods for compliance along with tools to clarify the process and educate the physicians/NPPs.
M200 | Tuesday, May 25 | 12:15 pm - 1:45 pm
NGS Update Home Health
Shelly Dailey, National Government Services
This educational session has been designed to ensure providers have the most current updates regarding the federal Medicare home health guidelines. Documentation of eligibility criteria, responding to an ADR for current auditing procedures and the current medical review auditing processes will be discussed; Current public health emergency waivers will also be explored. Attendees will be offered up-to-date references and resources, as well as NGS contact information for future questions regarding Medicare regulations.
M300 | Tuesday, May 25 | 1:45 pm - 3:15 pm
PDGM - 2021 Update
Melinda Gaboury, Healthcare Provider Solutions, Inc
The most significant change in Homecare Reimbursement in 20 years went into effect January 2020. The Patient Driven Groupings Model - PDGM is complicated, confusing and overwhelming. CMS has provided some data on the revenue impacts and new PDGM components, but there is more to be considered. This session will take you through the crucial aspects of PDGM and the critical impact of practitioners.
M400 | Tuesday, May 25 | 3:30 pm - 5:00 pm
Building Value in Home Health through a Stronger Bridge to Hospice
Cindy Campbell, WellSky
Participating in the care of healthcare lives, over time, compels practitioners to face the inevitability of death as an ultimate outcome to be managed. Typically geared toward improving clinical outcomes, home health clinicians get stuck on the bridge to effective end of life care and the planning needed to help patients and families navigate toward an optimal outcome. This, unintentionally, can hurt agency outcomes (hospitalization and emergent care rates can rise), increase payer costs for ‘futile care' and lead to a less than satisfying patient and family outcome of a supported death in the desired setting. In this session we will highlight typical barriers encountered on the bridge to hospice and best practice methods for home health clinicians to overcome them. This session will provide clinical and operational strategies for improving care transitions and associated outcomes, building stronger connections between home health, palliative, and hospice care.
M500 | Wednesday, May 26 | 10:00 am - 11:30 am
How to win the Referral Battles
Ginny Kenyon, Kenyon HomeCare Consulting
Getting referrals has always been a challenge. With so many agencies in areas now, many prime marketplaces are saturated and getting referrals has become difficult if not impossible for some agencies. So how do you win referrals? This presentation will offer some innovative ways that agencies can gain the attention of referral sources and how to win the referrals, even from those who are part of a large system.
M600 | Wednesday, May 26 | 11:30 am - 1:00 pm
How Hospitals and Health Systems are Rewiring Home Health for Impact Act Changes
Arnie Cisneros, HHSM
Pending Impact Act reforms have caused Hospitals and Health Systems to rewire their Home Health services to address the Volume-2- Value changes. With Post-Acute PPS models slated to begin in the next few years, hospitals will be bundling all acute discharges for 30 days. As a result, many hospital-based HH agencies are being rewired for value programming with focus 4+/5 Star and HHCAP Ratings, single digit readmissions, and audit-proof care streamlined with the acute episode.
Learn how to rewire your agency operational platform to assure your continued success in the Value era.
M700 | Wednesday, May 26 | 3:00 pm - 4:30 pm
Build a Path To Success Through Continued Survey Readiness
Sharon Litwin, Healthcare Provider Solutions, Inc.
The key to survey readiness is having through knowledge of the survey processes, and how to conduct mock surveys! In this session you will learn the difference between standard and condition level deficiencies. We will spend the majority of the time teaching you how to perform mock surveys. We also will show you how having an effective QAPI program will help your agency avoid deficiencies….so that your agency can build a path for success!
2021 PRIVATE DUTY SESSIONS 100-400
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2021 PRIVATE DUTY SESSIONS 500-700
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P100 | Tuesday, May 25 | 10:15 am - 11:45 amWage Hour Update, New Laws for 2021, Tips and Strategies to Avoid Litigation
Elizabeth Murphy, Partner, Jackson Lewis, P.C.
Like prior years, this session will enable participants to learn from Liz Murphy's direct experience all of the new laws, and new legal theories that employees are asserting. Trends currently include pay for time spent using cell phones while at home, reimbursement for same; the troubling aspects of pay-per-visit compensation systems, and strategies to move towards straight hourly, PAGA, oh PAGA, pay stubs, and all sorts of other tricky issues.
P200 | Tuesday, May 25 | 12:15 pm - 1:45 pm
The Art and Science of Caregiver Recruiting
Sagar Patel, Honor
Marissa Muller, Honor
If you're not up to date on the art and science of recruiting caregivers, growing your business is going to get even harder. In this session, learn how to take advantage of underutilized online channels your competitors aren't using to find great caregivers. Once they're hired, understand key drivers of satisfaction that influence caregiver retention—and scale your operation for long-term success.
P300 | Tuesday, May 25 | 1:45 pm - 3:15 pm
Home Care Services Update
Jennifer Niklas and Kevin Gaines, California Department of Social Services
California Department of Social Services, Community Care Licensing Division and Home Care Services Bureau Updates.
P400 | Tuesday, May 25 | 3:30 pm - 5:00 pm
Join Patricia Baisdell from the California Hospital Association and Lesa McArdle from Adventist Health, to hear about Hospital@Home. They will discuss the basic components of an Acute Hospital at Home program along with other compelling insights related to patient experiences, patient outcomes, federal and state requirements, and the connection with home care or home health agencies.
P500 | Wednesday, May 26 | 10:00 am - 11:30 am
Private Duty Marketing (Virtual Toolkit)
Melanie Stover, Home Care Sales by Powershot Training
Remote value: How to add value to your referral sources even when you can't be there in person! In this session, discover the proven strategies that made 2020 a record-breaking referral year! You will learn: The email, voicemail, and phone cadence to deepen your relationship with your referral sources when you cannot get in the building, the remote sales process to deliver you predictable results, and ideas, and methods to increase your brand awareness, keep you top of mind, AND get that next referral!
P600 | Wednesday, May 26 | 11:30 am - 1:00 pm
Private Duty and Advancing Technology
Cindy Campbell, WellSky
Technology advancement is changing the private duty landscape, from how we connect with referral sources, how we match resource to need, how we help folks stay home despite their frailty and how we run a smarter, more competitive business. Managing healthcare needs over time, where we live, is a goal of both individuals and payers. Advances in technology, leveraged across the private duty and healthcare market are advancing collaborative efforts to improve satisfaction and reduce health care costs, connecting need to resource. Through innovative connection, excellent customer service and clinical effectiveness are being added to traditional private duty services, connecting caregivers and families with programmatic monitoring and support for disease management. Outcomes achieved in private duty are being monitored and improved through measurement of performance analytics - proving cost efficacy. Advancing tech is changing the way we measure and monitor our businesses - helping owners/operators better understand their business's trends and responsive strategy. Join us for a vibrant discussion of innovative trends in the private duty market as we discuss the 'healthcare-glue' that keeps us home - tech-empowered private duty care.
P700 | Wednesday, May 26 | 3:00 pm - 4:30 pm
Details to follow.
2021 LEADERSHIP SESSIONS 100-700
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L100 | Tuesday, May 25 | 10:15 am - 11:45 am
Whole-human-care: Embracing Social Determinants of Health
Cindy Campbell, WellSky
Our work revolves around meeting the healthcare and human-care needs of people, over time, where they live. The vibrant and important discussion of value-based healthcare delivery becomes hollow if we overlook the social and economic conditions impacting the people we serve and, when not addressed, the predictable impact of those conditions on their health outcomes. Payers and providers are finally recognizing Social Determinants of Health (SDoH) as a key to more equitable and effective ‘whole human care.' The full continuum of healthcare at home has an important role to play in gathering, understanding, and acting on new predictive insights made possible through SDoH data. This session will engage, educate, and motivate providers of care at home in using SDoH to create health equity through our actions, building a stronger California network of whole-human-care.
L200 | Tuesday, May 25 | 12:15 pm - 1:45 pm
The New Operations Toolkit
Juliet Nyatta and Pam Conlon Sandhu, Honor
Best practices around infection control, emergency preparedness and employee safety measures.
L300 | Tuesday, May 25 | 1:45 pm - 3:15 pm
Collaboration and Communication Through Data
Christy Lang, Simione Healthcare Consultants
Organizations have the greatest opportunity for success when various parts of the company are working cohesively towards a common goal—this is especially true for operations and finance within a home health agency. While individuals in these roles often approach their day-to-day work from a different perspective and background, there is a lot of room for communication, collaboration, and coordination to provide the highest level of care and optimal organizational results. Data can become the common language spoken across departments that allows your team to reach their strategic goals. In this session, we will provide recommendations for the most valuable and critical metrics, effective approaches to analyze the data, and strategies for communicating the role each department and individual plays in driving the data and the results. This session will allow agencies to build a data-driven culture that promotes accountability and teamwork, which can help operational and finance leaders work together to drive agency success.
L400 | Tuesday, May 25 | 3:30 pm - 5:00 pm
Best Practices for Virtual Collaboration and Meetings
Dan Goldes, Dan Goldes Consulting
Virtual meetings and collaboration sessions are now ubiquitous, but most of us haven't had training in how to run effective online sessions. In this program, you'll learn how to prepare for and run online virtual meetings that engage participants and work toward specific outcomes.
L500 | Wednesday, May 26 | 10:00 am - 11:30 am
Dept. of Public Health Licensing & Certification Update
Details to Follow.
L600 | Wednesday, May 26 | 11:30 am - 1:00 pm
Retirement Planning
Christopher Conway, Mutual of America
Many Home Health Care employees face unique challenges in saving for retirement. Many have less investable income, or are the heads of their households or act as the primary caregivers for family members. These factors and many more can lead to those facing a critical shortfall of assets and income at retirement. Mutual of America's “Retirement Planning” webinar offers practical, useful information and insights on how to get better prepared for the kind of financial future you want and deserve.
L700 | Wednesday, May 26 | 3:00 pm - 4:30 pm
Integration Post Acquisition
Sharon Fredrichs, S&S Home Care Consulting, LLC
Consolidation within the healthcare industry is expected to accelerate in the coming months. Changes related to reimbursement and accelerated payment recoupment are creating cash flow problems for many agencies. Increasing market share through mergers and acquisitions provides opportunity to standardize business practices and to centralize operational processes. Integration needs to be a part of the M&A process from the start. A lack of an organized integration plan may result in duplication of work processes and inefficient operational processes. This presentation will outline an integration plan and identify business practices and operational processes that can be standardized and centralized across multiple work sites.
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