2019 KEYNOTE SESSIONS
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TUESDAY, MAY 21
9:00 am - 10:00 am
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 Melanie Stover
Home Care Sales
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K100 | How to Turn your clinical and caregiving staff into the greatest sales people in your agency (even if they HATE the word SALES)
10X your Marketing and Sales presence without adding one more marketing employee. 3% of the population trusts “Sales People” while the MOST trusted profession is Nursing! Create a competitive advantage through the use of your clinical staff to 10x your census using the 5 Stars of Service!
Learning Objectives:
• How to engage your clinical or caregiving staff in the sales process without them feeling "slimy".
• Create awareness to the secret superpower your caregiver staff has to grow your census.
• Identify 2 deceptively simple tactics you can employ today that can grow your referrals by 15%.
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WEDNESDAY, MAY 22
9:00 am - 10:00 am
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 Bill Dombi
NAHC
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K200 | National Update
Description to follow.
Learning Objectives to follow.
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THURSDAY, MAY 23
9:00 am - 10:00 am
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 Jim Mathis
Reinvention Nation
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K300 | Reinvent Your Care
Every home health and hospice care leader can reinvent themselves. This is a personally challenging and value changing presentation. Change is happening… Just as the Kindle has changed publishing and Netflix has changed home movie rental, WebMD is changing patient-doctor interaction, the smart phone is changing navigation, connection, communication and just about everything… the realities of your home care business have changed dramatically. 72% of the world's organizations will have to reinvent the way themselves in the next two years! The best home care service and branding is determined by the patients when they choose your service. Hear stories and interact with peers on actions you can take to reinvent your home care in light of a changing economic, governmental and patient climate.
Learning Objectives:
• Discover realities about your community that you can't see on your own.
• Develop a market-oriented action plan that brings you closer to your consumer.
• Focus on and market the value patients seek the most in care. |
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2019 HOSPICE SESSIONS 100-700
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2019 HOSPICE SESSIONS 800-1400
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H100 | Tuesday, May 21 | 10:15 am - 11:45 am
Suicide Talk; a Conversation to Create Awareness
Lori Hoffner, Supporting CommUnity
Suicide can be a difficult topic for many to discuss. Every person can participate in this type of conversation and learn simple skills to identify at-risk behavior as well as next steps for support. This conversation helps to create a strong, positive community that encourages 'help-seeking' behavior for all ages.
Learning Objectives:
• Recognize state and national suicide statistics and their impact on community awareness
• Recognize warning signs and risk factors
• Define copings skills to help support a person at risk
H200 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Strategic Growth
Melanie Stover, Home Care Sales
Description to follow.
Learning Objectives:
H300 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Understanding & Completing the Hospice Medicare Cost Report, HIS, CAHPS, and HEART
Thomas Boyd, Simione Healthcare Consultants
This 90 minute program will help participants identify and understand the many requirements for the completion of the hospice cost report.
Learning Objectives:
• Explain the data requirements and the reality of data collecting.
• The chart of accounts.
• The cost report form.
H400 | Wednesday, May 22 | 10:45 am - 12:15 pm
Innovations in Palliative Care
Gwendolyn Kaltoft , Yolo Hospice
Gwendolyn Kaltoft, RN, EdD, will present on the innovative palliative care programs of Yolo Hospice, recently accredited by the Joint Commission. Combining programs for patients with varied needs, Yolo Hospice is exploring different models for palliative care, including caregiver relief, advance care planning education, telemedicine, and doctor-directed palliative healthcare.
Learning Objectives:
• Understand new advancements in palliative care.
• Think creatively about new models for palliative care.
• Take information back to their own health teams to continue education .
H500 | Wednesday, May 22 | 2:15 pm - 3:45 pm
End of Life (Doctor)
Cindy Hatton, Hospice of the East Bay
Description to follow.
Learning Objectives:
H600 | Wednesday, May 22 | 4:00 pm - 5:30 pm
Hospice Regulatory
Cindy Hatton, Hospice of the East Bay
Description to follow.
Learning Objectives:
H700 | Thursday, May 23 | 10:15 am - 11:45 am
The Five Trajectories of Serious Illness at the Intersection of Home Health and Palliative Care
Jennifer Ballentine, California State University Institute for Palliative Care
Every illness is unique, but types of illnesses tend to follow similar paths – or trajectories. Different trajectories of illness require different preparations, coping strategies, and responses. Using real-life case studies and interactive exercises, this presentation will describe five trajectories, what to expect from the trajectory, how palliative care can help, when/how to introduce palliative care to the patient/family, and how to make a referral.
Learning Objectives:
• Categorize common serious illnesses by “trajectory”
• Recognize features and implications of the trajectory in patients' experiences
• Define palliative care and its application in the home health services setting
• Determine when palliative care might be appropriate and make referrals
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H800 | Tuesday, May 21 | 10:15 am - 11:45 am
Understanding and Expanding Spiritual Care for the Hospice Patient
Barbara Matthews, Age of Being
Hospice Care Plans are based on a medical model which is largely focused on biological and social needs with little, if any, regard to man's essential spiritual reality. This presentation proposes a hierarchy of spiritual needs and development, and proposes responsive principles and practices for hospice providers to create a new paradigm for policy and practice in hospice care.
Learning Objectives:
• Explain the many components of spiritual care and their importance to peaceful death
• Explain the hierarchial model of spiritual needs and development Session Obj3: Develop
• Develop spiritual care plans and programs for hospice Session
H900 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Care Planning Drill Down: Utilizing Your Interdisciplinary Team to Protect Against Top Deficiencies
Melissa Abbott, 5 Star Consultants
The Interdisciplinary Group, care planning, and coordination of services are three essential areas of any hospice program, but many agencies are having a hard time understanding and implementing the standards. Across the country there are many standard level deficiencies and more condition level deficiencies occurring. This session will assist you in understanding the difficult care planning CoPs and show you what you can do to be less vulnerable to deficiencies.
Learning Objectives:
• Understand and teach the principles of the Medicare Condition of Participation 418.56: Interdisciplinary Team, Care Planning and Coordination of Services.
• Be familiar with critical elements of IDG, care planning and coordination of services and what the common problems and issues are.
• Understand ways to ensure compliance within your agency to avoid survey deficiencies.
H1000 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Hospice Targeted Probe & Educate
Melinda Gaboury, Healthcare Provider Solutions, Inc.
This session will review the details of the Targeted Probe & Educate initiative and what it means for Hospice providers. Discuss the targets that MACs are applying in the TPE reviews and the results thus far. This is a very serious audit and must be treated as such. Join us for the latest updates.
Learning Objectives:
• Detail the Targeted Probe & Educate workflow for Hospice.
• Review the Targets being applied to select hospices for review and results being posted at the MACs.
• Outline the requirements for submitting appropriate documentation for review.
H1100 | Wednesday, May 22 | 10:45 am - 12:15 pm
Community Collaboration in End-of-Life Care
Craig Dresang, Yolo Hospice
Craig Dresang, CEO of Yolo Hospice, will give examples of creative collaboration between different stakeholders in end-of-life care, including hospices, hospitals, care facilities and non-health social service organizations, as well as the essential role of volunteers in community consciousness raising around end-of-life.
Learning Objectives:
• Think differently about what entities could be involved at end-of-life.
• Have a better understanding of current efforts around end-of-life education
• Improve understanding of the role of volunteers in hospice care
H1200 | Wednesday, May 22 | 2:15 pm - 3:45 pm
PEPPER
Lisa Thompson, Pathway Health
Description to follow.
Learning Objectives:
H1300 | Wednesday, May 22 | 4:00 pm - 5:30 pm
Managing Pain / Opioids
Marissa Todd, Enclara Pharmacia
Description to follow.
Learning Objectives:
H1400 | Thursday, May 23 | 10:15 am - 11:45 am
Understanding the Hospice Medicare Benefit
Christine Lang, Ability
Description to follow.
Learning Objectives:
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2019 MEDICARE CERTIFIED SESSIONS 100-700
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2019 MEDICARE CERTIFIED SESSIONS 800-1400
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M100 | Tuesday, May 21 | 10:15 am - 11:45 am
Patient Driven Groupings Model - PDGM(HHGM)
Melinda A. Gaboury, Healthcare Provider Solutions, Inc.
This session will take you into the depths of the Patient Driven Groupings Model (PDGM), which is the most significant reimbursement change in home health since 2000. PDGM is set for implementation 01/01/20 and there are huge ramifications for home health and how agencies will effective deal with the huge changes. One year of planning is not enough....join us for details on where to begin.
Learning Objectives:
• Outline the details of the Patient Driven Groupings Model Structure.
• Outline the details of the Patient Driven Groupings Model Structure.
• Detail the clinical parameters of the model and how therapy will not longer impact reimbursement.
M200 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Home Health Targeted Probe & Educate
Melinda A. Gaboury, Healthcare Provider Solutions, Inc.
This session will bring agencies up to date on the current status of the Targeted Probe & Educate initiative. The Medicare targets and audit results for all Medicare MACs will be reviewed and tips on how to survive the audit will be reviewed. If your agency has not been targeted that does not mean that it won't be. Don't miss this must hear important information.
Learning Objectives:
• Outline the Targeted Probe & Educate Initiative Workflow.
• Define Targets that have been active and results that MACs are reporting.
• Discuss the details of what is needed to appropriately respond to a Targeted Review.
M300 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Strategies / Tips to Avoid Deficiencies (New CoPs)
Melissa Abbott, 5 Star Consultants
Many home health agencies across the country are still having a hard time understanding and implementing the new Home Health CoPs that were effective January 13, 2018. Since the implementation of the new CoPs, many agencies have been surveyed and have experienced mixed reviews. This session will assist you in understanding the difficult CoPS and show you what can be implemented to be less vulnerable to deficiencies. Deficiencies seen to date along with plans of correction to prevent deficiencies in the future will be reviewed.
Learning Objectives:
• Discuss challenging conditions and standards and review common deficiencies since implementation of the new CoPs.
• Discuss strategies to meet compliance and lessen vulnerabilities.
• Review how implementing items into QAPI can improve outcomes.
M400 | Wednesday, May 22 | 10:45 am - 12:15 pm
Medicare Advantage and Telehealth - Exploring the Wild Wild West of Advancing Disease Management
Cindy Campbell, Fazzi Associates
Certified Home Health Agencies are preparing for major shift in payment in 2020, the PDGM, Following rapidly on the heels of PDGM is the proposed PAC PPS payment system in 2021, driving further refinement to payment and value generation, across the PAC continuum. Key strategies to up your performance will help you realize and prove your value to the market!
Learning Objectives:
• Describe the major milestones of change anticipated through the PDGM and Unified PAC PPS.
• Identify and integrate recommended areas of improvement within clinical modeling to drive higher value at a lower cost.
• Discuss strategic methodology for both risk management and business development, given advancing changes to reimbursement along the continuum.
M500 | Wednesday, May 22 | 2:15 pm - 3:45 pm
Information Coming Soon
M600 | Wednesday, May 22 | 4:00 pm - 5:30 pm
The ABC's of Compliance: Accountability, Best Practices, and Consistency
Kathleen Hessler, Simione Healthcare Consultants
Identify the current focus of government enforcement agencies and contractors. Understand your data and audit effectively to avoid over-payments. Learn effective communication strategies in working with the MACs, UPICs, the OIG and DOJ. Finally, take control of your agency's survival by committing to sound ethics, compliance, and QAPI programs.
Learning Objectives:
• State the hot areas of focus by government contractors and auditors for home health and hospice providers.
• Identify effective communication approaches in working with government oversight personnel.
• Learn strategies to implement accountability measures, best practices, and consistency in compliance.
M700 | Thursday, May 23 | 10:15 am - 11:45 am
Pre-Claim Review
Cheryl Adams, Sparta Hospital
Description to follow.
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M800 | Tuesday, May 21 | 10:15 am - 11:45 am
The Referral Economy: Data-Driven Strategies to Accelerate Growth
John Griscavage, PlayMaker Health
With California holding the largest Medicare population and the most significant number of physicians to treat them, the 7th place ranking for utilization equals opportunity. This interactive session led by John Griscavage shares data insights and actionable strategies to attract high-value referrals to accelerate growth and improve operational performance.
Learning Objectives:
• Visibility into state and national trends to benchmark referrals Session.
• Analysis of CMS discharge, admission and referral patterns to quantify current referrals and identify high-value targets.
• Actionable referral strategies to attract and expand the right referral relationships.
M900 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Additional Documents Requested
Ginny Kenyon, Kenyon Home Care Consulting
Home Health is under siege by CMS. In an effort to force changes in practice, CMS has re-employed the use of ADRs. This session will discuss what the reasons for the use of ADRs by CMS, how to successfully respond to the request to recover the money and how to prevent them in the future.
Learning Objectives:
• Understand why ADRS.
• Learn the process to respond.
• Learn earn how to prevent ADRs.
M1000 | Tuesday, May 21 | 3:30 pm - 5:00 pm
10 Days to Change; 30 Days to Sustain
Stephanie Phillips, S&S Home Care Consulting
This interactive presentation reveals executing change in 10 days. Interactive tools for change and continual transformation over 30 days. In an invigorating culture you discover available strengths and capabilities in your existing team. Engaging simple tools and processes you can find time to engage change, and sustain success.
Learning Objectives:
• Identify and prioritize challenges that can be changed in 10 days.
• Be knowledgeable in processes and tools to support change.
• Provide outcomes necessary in the QAPI program.
M1100 | Wednesday, May 22 | 10:45 am - 12:15 pm
Understanding the Home Health Reforms: How to Make them Work for Your Patients
Arnie Cisneros, Home Health Strategic Management
Proposed HH Reforms outline a Value-Based care landscape much different from what we work in today.
Learning Objectives:
• Outline Reform changes HH Providers will experience from proposed HH reforms.
• Understand the programming directions established by the HH reforms and how the Episodic changes support Home Health.
M1200 | Wednesday, May 22 | 2:15 pm - 3:45 pm
Lean Machine - Operating at Maximum Efficiency!
Cindy Campbell, Fazzi Associates
Workarounds to operational problems left unsolved drive up expense, deplete resources and complicate achievement of essential goals. Within a changing landscape of reimbursement and regulation for the continuum of healthcare at home, you cannot afford to waste a person or a penny! Lean up your operations - integrating core concepts into your operations.
Learning Objectives:
• Describe foundations of LEAN methodology, ensuing from the Toyota Production System(TPS) Session.
• Discuss commonly found areas for LEAN work process engineering within home health, hospice and private duty organizations.
• Integrate LEAN method into agency culture, empowering teams to own ongoing performance improvement.
M1300 | Wednesday, May 22 | 4:00 pm - 5:30 pm
Emergency Preparedness
Cathi Marx, Aspen Risk Management Group
Description to follow.
Learning Objectives:
M1400 | Thursday, May 23 | 10:15 am - 11:45 am
OASIS-D
Annette Lee, OASIS Answers, Inc.
Description to follow.
Learning Objectives:
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2019 PRIVATE DUTY SESSIONS 100-700
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2019 PRIVATE DUTY SESSIONS 800-1400
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P100 | Tuesday, May 21 | 10:15 am - 11:45 am
Q&A
Melanie Stover, Home Care Sales
Description to follow.
P200 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Dementia
Dr. Lucy Andrews, At Your Service Home Care
Description to follow.
Learning Objectives:
P300 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Work Force: Recruitment & Retention
Jacquelyn Kung, Great Place to Work
Out of 4,000+ agencies in a recent study, one performed 3x better than others? We are lucky to have that agency in California. It's called Care Indeed, and it is a certified Great Place to Work. Dr. Jacquelyn Kung and Vanessa Valerio, RN, will walk you through elements of what Great Place to Work Institute has discovered is a “must” in great employers and visually show you what Care Indeed does that helps them recruit and retain their employees. We will also have a special guest in CAHSAH's Chair Dr. Lucy Andrews, who owns an innovative boutique agency called At Your Service.
Learning Objectives:
• Start with the end in mind: show results of recruitment and retention programs.
• Explore what Great Place to Work has discovered as secrets to great employers in senior care.
• Make it real: explore Care Indeed and At Your Service best practice in targeted case studies.
P400 | Wednesday, May 22 | 10:45 am - 12:15 pm
DSS / HCSB Update
Evon Lenerd, CA Dept. of Social Services
Description to follow.
Learning Objectives:
P500 | Wednesday, May 22 | 2:15 pm - 3:45 pm
The Power Is in the Plan: How a Detailed Strategic Sales Plan Will Propel Your Agency Toward Success
Shelle Womble, CoreCubed
Many agencies think business growth comes from hiring sales staff. But true momentum comes from building a strategic sales plan and implementing it methodically as a team. Shelle Womble will explain common pitfalls in approaching home care sales and marketing, walking agencies through why sales must be an ongoing process and explaining what a sales funnel is and how it can create accountability. She'll teach agencies how to develop a referrals pipeline, as well as explain the benefits of customer relationship management (CRM) and how it can focus your agency's sales staff to ultimately increase business revenue.
Learning Objectives:
• Identify the components of a strategic sales plan.
• Describe how a salesperson successfully uses a plan and specific sales tools on a day-to-day basis.
• Understand why sales must be an ongoing process.
P600 | Wednesday, May 22 | 4:00 pm - 5:30 pm
California Legal Update
Liz Murphy, Jackson Lewis
Description to follow.
Learning Objectives:
P700 | Thursday, May 23 | 10:15 am - 11:45 am
AB 2455 - How to Stay Union Free
Brandi Johnson, Home Instead Senior Care
Description to follow.
Learning Objectives:
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P800 | Tuesday, May 21 | 10:15 am - 11:45 am
Medicare Advantage
Ginny Kenyon, Kenyon Home Care Consulting
For the first time since Medicare was created in 1965, CMS has opened the doors for Medicare Advantage plans to offer what has been considered non health related services. Home care, Transportation, Adult day health etc are being explored. This presentation will discuss how Medicare Advantage plans work, what they may do with this new opportunity and how home care agencies can begin to prepare their services and staff to partner with plans in the future. Services such as hourly home care, transportation, meals, adult day health etc. Are being explored.
Learning Objectives:
• Understand how MC-A plans work.
• Learn what other services may be offered.
• Understand what home care agencies must do to prepare to work with the plans.
P900 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Information to Follow
P1000 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Information to follow.
P1100 | Wednesday, May 22 | 10:45 am - 12:15 pm
Financial
Mitch Opalski, SYNERGY HomeCare
Description to follow.
P1200 | Wednesday, May 22 | 2:15 pm - 3:45 pm
Wage and Hour
Liz Murphy, Jackson Lewis
Description to follow.
P1300 | Wednesday, May 22 | 4:00 pm - 5:30 pm
The Loneliness Quotient
Arlene Maxim, Connected Home Living
Loneliness is now the leading killer of senior citizens 65 and older. With ever shrinking social circles, poor health, life changes, and even transportation challenges can mean isolation for older adults. If isolation leads to loneliness, it can have a devastating on health and quality of life. Fortunately, there are things home health providers can do to prevent social isolation for our patients that will improved patient satisfaction and outcomes.
Learning Objectives:
• Identify 5 Blue Zone areas and keys to longevity in each.
• Assess patient risk for loneliness.
• Identify health risks associated with loneliness.
P1400 | Thursday, May 23 | 10:15 am - 11:45 am
Using Technology to Accelerate Care in Home Health
Lee Horner, Synzi
This session will highlight how home health and visiting nurse organizations can use virtual care to conveniently engage at-home patients while reducing staff's related travel time and transportation costs. As a result, staff can convert drive-time to patient-time and be able to see 3 patients virtually for every 1 in-person visit. As productivity is enhanced, agencies can strengthen their referral streams while engaging their current patient community more conveniently and more frequently.
Learning Objectives:
• Explain the role of virtual care in augmenting and accelerating home health staff and visiting nurses' delivery of compassionate and convenient care.
• Demonstrate how a care team can actively monitor and motivate the patients via technology and readily available smartphones, tablets, and PCs.
• Define the time, clinical, resourcing / cost KPIs which were most relevant to track.
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2019 LEADERSHIP SESSIONS
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L100 | Tuesday, May 21 | 10:15 am - 11:45 am
National Legal Update: What to Watch and Expect in 2019
Angelo Spinolo, Littler Mendelson
Angelo Spinola and Jill Weimer, Shareholders with Littler Mendelson – the world's largest law practice devoted exclusively to representing management in employment and labor law matters, discuss the most significant labor and employment trends impacting the home care industry. Angelo and Jill will explore the 2019 issues that every agencies should be preparing for including efforts to unionize caregivers, predictive scheduling challenges, targeting of live-in pay practices, the proposed national domestic worker act legislation, and state law updates likely to lead to future litigation. They will also discuss the various home care provider coalition that has formed to defend the industry from these challenges in California. Over the course of the session, Jill and Angelo will also discuss the latest type of litigation targeting home care providers and their owners and provide specific strategies to minimize the risk to your organization. Littler represents hundreds of home care providers all across the country and their practical experience provides a unique insight into what is currently happening within the industry and what to expect in 2019.
Learning Objectives:
• Highlight the key changes in employment law on the horizon for 2019 that affect the home care industry.
• Educate on the attendees on recent litigation trends and hot button issues in the home care industry.
• Identify key legislation that is on the horizon that could have a huge impact on the home care industry.
L200 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Staff Communication; Control, Filters and Perception
Lori Hoffner, Supporting CommUnity
Our communication is continually influenced by individual filters. Those filters are established by different factors; one of the most prevalent is the generational filter, developed during socialization and experiences. These filters crucially affect communication and interaction. We will discuss communication models, helping determine the most successful approach for your organization.
Learning Objectives:
• Describe leadership styles and the impact on communication success or failure.
• Define critical conversations and how the filters one is using; generational, societal or experiential, influence how messages are received.
• Outline multiple communication models that will work best for achieving objectives.
L300 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Advocacy 101: Moving into the Future: the Power of Transformational Leadership
Lori Hoffner, Supporting CommUnity
"The only constant is change," and if your organization wants to move forward with positive growth and a thriving staff, you'll want to understand how to support this change. This includes appreciating leaders who can inspire followers to change expectations, perceptions, and motivations to work towards common goals.
Learning Objectives:
• Define the traits of leadership that inspired staff at all levels to reach for success.
• Compare the difference in transactional leadership and transformative leadership and when it's best to use the tenants of each.
• Outline a plan of leadership that supports an entrepreneurial mindset for growth, retention and sustainability of quality staff.
L400 | Wednesday, May 22 | 10:45 am - 12:15 pm
Information to follow.
L500 | Wednesday, May 23 | 2:15 pm - 3:45 pm
Sexual Harassment Training and Prevention in the #MeToo Era
Elizabeth Griffen, Niederhaus & Griffen Consulting
Now, more than ever, employers must take stock of how they can prevent and stop sexual harassment in the workplace. With the passage of SB# 1343, previous approaches to anti-harassment training and prevention are no longer adequate. This session will review the rules of law SB#1343, discuss the forms of sexual harassment, provide examples of how to identify and prevent harassment based on gender identity, gender expression and sexual orientation, cover the elements of bullying and abusive conduct, identify the elements of a hostile work environment, and discuss how to prevent and respond to sexual harassment claims.
Learning Objectives:
• Identify the elements of sexual harassment and the remedies available to victims of sexual harassment under California and federal law.
• Describe other forms of unlawful discrimination, harassment and retaliation under the FEHA and other statutes.
• Identify strategies for preventing and responding to complaints of unlawful discrimination, harassment and retaliation.
L600 | Wednesday, May 22 | 4:00 pm - 5:30 pm
Discovering Your Team's Greatest Potential for Growth
Melynda Lee, Simione Healthcare Consultants
Learn how you can enjoy greater agency growth and long-term success using True Colors® technology to unlock your team's full potential.
Learning Objectives:
• Recognize an individual's potential path to self esteem and confidence.
• Identify the potential contributions each team member can make to your agency's growth
• Develop opportunities that motivate individuals to strive for excellence.
L700 | Thursday, May 23 | 10:15 am - 11:45 am
Information to follow.
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