2020 KEYNOTE SESSIONS
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TUESDAY, MAY 19
9:00 am - 10:00 am
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 Melanie Stover
Home Care Sales
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K100 | How to Turn your clinical and caregiving staff into the greatest sales people in your agency (even if they HATE the word SALES)
10X your Marketing and Sales presence without adding one more marketing employee. 3% of the population trusts “Sales People” while the MOST trusted profession is Nursing! Create a competitive advantage through the use of your clinical staff to 10x your census using the 5 Stars of Service!
Learning Objectives:
• How to engage your clinical or caregiving staff in the sales process without them feeling "slimy".
• Create awareness to the secret superpower your caregiver staff has to grow your census.
• Identify 2 deceptively simple tactics you can employ today that can grow your referrals by 15%.
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WEDNESDAY, MAY 20
9:00 am - 10:00 am
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 Bill Dombi
NAHC
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K200 | National Update
The Administration's budget for 2019 includes over -400 billion in Medicare cuts and $1.5 trillion in Medicaid spending reductions. While the mantra in Washington is “reduce regulatory burdens,” we have yet to see that outcome. Instead, new regulations, new payment models, and increased oversight are all in play along with innovations in health care delivery, coverage, and payment. This program brings an up-to-the-minute report on what Washington has in store for home care and hospice.
Learning Objectives:
• Identify the key healthcare reforms that will surface in 2019.
• Understand how Medicare and Medicaid program changes will affect home care and hospice.
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THURSDAY, MAY 21
9:00 am - 10:00 am
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 Jim Mathis
Reinvention Nation
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K300 | Reinvent Your Care
Every home health and hospice care leader can reinvent themselves. This is a personally challenging and value changing presentation. Change is happening… Just as the Kindle has changed publishing and Netflix has changed home movie rental, WebMD is changing patient-doctor interaction, the smart phone is changing navigation, connection, communication and just about everything… the realities of your home care business have changed dramatically. 72% of the world's organizations will have to reinvent the way themselves in the next two years! The best home care service and branding is determined by the patients when they choose your service. Hear stories and interact with peers on actions you can take to reinvent your home care in light of a changing economic, governmental and patient climate.
Learning Objectives:
• Discover realities about your community that you can't see on your own.
• Develop a market-oriented action plan that brings you closer to your consumer.
• Focus on and market the value patients seek the most in care. |
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2020 HOSPICE SESSIONS 100-700
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2020 HOSPICE SESSIONS 800-1400
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H100 | Tuesday, May 21 | 10:15 am - 11:45 am
Suicide Talk; a Conversation to Create Awareness
Lori Hoffner, Supporting CommUnity
Suicide can be a difficult topic for many to discuss. Every person can participate in this type of conversation and learn simple skills to identify at-risk behavior as well as next steps for support. This conversation helps to create a strong, positive community that encourages 'help-seeking' behavior for all ages.
Learning Objectives:
• Recognize state and national suicide statistics and their impact on community awareness
• Recognize warning signs and risk factors
• Define copings skills to help support a person at risk
H200 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Strategic Growth for Hospice
Melanie Stover, Home Care Sales
If Hospice is such an amazing service then why don't you have more referrals?
Discover the secrets we have uncovered over the last 20 years of “Marketing” hospice to referral sources.
Learning Objectives:
• Identify the biggest mistake most Marketers make.
• Develop a list of top referrals.
• Craft a plan for your marketers to execute.
H300 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Understanding & Completing the Hospice Medicare Cost Report, HIS, CAHPS, and HEART
Thomas Boyd, Simione Healthcare Consultants
This 90 minute program will help participants identify and understand the many requirements for the completion of the hospice cost report.
Learning Objectives:
• Explain the data requirements and the reality of data collecting.
• The chart of accounts.
• The cost report form.
H400 | Wednesday, May 22 | 10:45 am - 12:15 pm
Innovations in Palliative Care
Gwendolyn Kaltoft, Yolo Hospice/Dr. Jeffrey Yee, Dignity Health
Gwendolyn Kaltoft, RN, EdD, will present on the innovative palliative care programs of Yolo Hospice, recently accredited by the Joint Commission. Combining programs for patients with varied needs, Yolo Hospice is exploring different models for palliative care, including caregiver relief, advance care planning education, telemedicine, and doctor-directed palliative healthcare.
Learning Objectives:
• Understand new advancements in palliative care.
• Think creatively about new models for palliative care.
• Take information back to their own health teams to continue education.
H500 | Wednesday, May 22 | 2:15 pm - 3:45 pm
End of Life Option Act
Susan Crandall, Hospice of the East Bay
This session covers the historical context leading to the End of Life Option Act, the law's contents, statistics from the first year, and organizational considerations for policy and best practice.
Learning Objectives:
• Understand what has led to the End of Life Option Act being enacted into law.
• Understand the contents of the law.
• Learn what to consider when writing your policy and/or best practice.
H600 | Wednesday, May 22 | 4:00 pm - 5:30 pm
Hospice Regulatory Update
Cindy Hatton, Hospice of the East Bay
Regulatory changes are part of our ongoing existence. This session will bring the participants up-to-date in State and Federal regulations impacting the hospice industry.
Learning Objectives:
• Name two recent Federal regulations that impact hospice.
• Describe the status of California regulations.
• Describe two areas of focus for the OIG.
H700 | Thursday, May 23 | 10:15 am - 11:45 am
The Five Trajectories of Serious Illness at the Intersection of Home Health and Palliative Care
Jennifer Ballentine, California State University Institute for Palliative Care
Every illness is unique, but types of illnesses tend to follow similar paths – or trajectories. Different trajectories of illness require different preparations, coping strategies, and responses. Using real-life case studies and interactive exercises, this presentation will describe five trajectories, what to expect from the trajectory, how palliative care can help, when/how to introduce palliative care to the patient/family, and how to make a referral.
Learning Objectives:
• Categorize common serious illnesses by “trajectory”: the course of decline in terms of “shape” and duration
• Recognize features and implications of the trajectory in individual patients' experiences of illness.
• Define palliative care and its application in the home health services setting.
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H800 | Tuesday, May 21 | 10:15 am - 11:45 am
Understanding and Expanding Spiritual Care for the Hospice Patient
Barbara Matthews, Age of Being
Hospice Care Plans are based on a medical model which is largely focused on biological and social needs with little, if any, regard to human essential spiritual reality. This presentation proposes a hierarchy of spiritual needs and development, and proposes responsive principles and practices for hospice providers to create a new paradigm for policy and practice in hospice care.
Learning Objectives:
• Explain the many components of spiritual care and their importance to peaceful death
• Explain the hierarchial model of spiritual needs and development Session Obj3: Develop
• Develop spiritual care plans and programs for Hospice Session.
H900 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Care Planning Drill Down: Utilizing Your Interdisciplinary Team to Protect Against Top Deficiencies
Melissa Abbott, 5 Star Consultants
The Interdisciplinary Group, care planning, and coordination of services are three essential areas of any hospice program, but many agencies are having a hard time understanding and implementing the standards. Across the country there are many standard level deficiencies and more condition level deficiencies occurring. This session will assist you in understanding the difficult care planning CoPs and show you what you can do to be less vulnerable to deficiencies.
Learning Objectives:
• Understand and teach the principles of the Medicare Condition of Participation 418.56: Interdisciplinary Team, Care Planning and Coordination of Services.
• Be familiar with critical elements of IDG, care planning and coordination of services and what the common problems and issues are.
• Understand ways to ensure compliance within your agency to avoid survey deficiencies.
H1000 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Hospice Targeted Probe & Educate
Melinda Gaboury, Healthcare Provider Solutions, Inc.
This session will review the details of the Targeted Probe & Educate initiative and what it means for Hospice providers and discuss the targets that MACs are applying in the TPE reviews and the results thus far. This is a very serious audit and must be treated as such. Join us for the latest updates.
Learning Objectives:
• Detail the Targeted Probe & Educate workflow for Hospice.
• Review the Targets being applied to select hospices for review and results being posted at the MACs.
• Outline the requirements for submitting appropriate documentation for review.
H1100 | Wednesday, May 22 | 10:45 am - 12:15 pm
Community Collaboration in End-of-Life Care
Craig Dresang, Yolo Hospice
Craig Dresang, CEO of Yolo Hospice, will give examples of creative collaboration between different stakeholders in end-of-life care, including hospices, hospitals, care facilities and non-health social service organizations, as well as the essential role of volunteers in community consciousness raising around end-of-life.
Learning Objectives:
• Think differently about what entities could be involved at end-of-life.
• Have a better understanding of current efforts around end-of-life education
• Improve understanding of the role of volunteers in hospice care
H1200 | Wednesday, May 22 | 2:15 pm - 3:45 pm
Hospice PEPPER Reports
Melinda Gaboury, Healthcare Provider Solutions
Only 40% of hospices across the country have accessed their PEPPER Reports. PEPPER reports are produced from claims data and compare the agency to the National 80th Percentile as well as to all agencies in their Medicare MACs Jurisdiction. If you are above the National average you are targeted for additional reviews by the Medicare MAC, Recovery Auditors and ZPIC auditors.
Learning Objectives:
• List the reasons for the PEPPER and how to access it
• Detail the Target Areas that are calculated and compared within the reports
• Review reports and identify areas that the hospice needs to work on for improvement
H1300 | Wednesday, May 22 | 4:00 pm - 5:30 pm
Managing Pain During a Time of Opioid Crisis
Marissa Todd, Enclara Pharmacia
The problem of opioid use disorder has emerged as a major issue in the United States, leading to new Opioid Prescribing Guidelines from the CDC as well as the enactment of new opioid prescribing laws. For many seasoned clinicians, we are witnessing a cycle from opiophobia, to greater acceptance of opioids, back to opiophobia. Despite exceptions for hospice and palliative patients, the combination of new laws and publicity about the dangers of opioids is making it harder to prescribe opioids, access opioids, and convince our patients that they are safe to use
Learning Objectives:
• Describe factors that led to the opioid epidemic.
• Address patient and family opioid-related concerns and access issues.
• Describe strategies to promote safe use of opioids.
H1400 | Thursday, May 23 | 10:15 am - 11:45 am
Quality Assurance & Performance Improvement (QAPI) for Hospice
Christine Lang, Ability
Even though Quality Assurance/Performance Improvement (QAPI) has been a requirement for hospices for a number of years, there is always more to learn. This session will review recent and upcoming changes in the way CMS measures quality among hospice organizations and share reporting best practices to make your QAPI program more efficient, more effective, or both.
Learning Objectives:
• Define the evolution of CMS quality reporting for hospice.
• Enact changes in how your organization manages QAPI to highlight quality as a core characteristic of your culture.
• Apply data and analytics ideas to improve your ability to identify theright QAPI activities and act on the right opportunities.
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2020 MEDICARE CERTIFIED SESSIONS 100-700
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2020 MEDICARE CERTIFIED SESSIONS 800-1400
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M100 | Tuesday, May 21 | 10:15 am - 11:45 am
Patient Driven Groupings Model - PDGM(HHGM)
Melinda A. Gaboury, Healthcare Provider Solutions, Inc.
This session will take you into the depths of the Patient Driven Groupings Model (PDGM), which is the most significant reimbursement change in home health since 2000. PDGM is set for implementation 01/01/20 and there are huge ramifications for home health and how agencies will effective deal with the huge changes. 1yr of planning is not enough....join us for details on where to begin.
Learning Objectives:
• Outline the details of the Patient Driven Groupings Model Structure.
• Outline the details of the Patient Driven Groupings Model Structure.
• Detail the clinical parameters of the model and how therapy will not longer impact reimbursement.
M200 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Home Health Targeted Probe & Educate
Melinda A. Gaboury, Healthcare Provider Solutions, Inc.
This session will bring agencies up to date on the current status of the Targeted Probe & Educate initiative. The Medicare targets and audit results for all Medicare MACs will be reviewed and tips on how to survive the audit will be reviewed. If your agency has not been targeted that does not mean that it won't be. Don't miss this must hear important information.
Learning Objectives:
• Outline the Targeted Probe & Educate Initiative Workflow.
• Define Targets that have been active and results that MACs are reporting.
• Discuss the details of what is needed to appropriately respond to a Targeted Review.
M300 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Strategies / Tips to Avoid Deficiencies seen from Surveys Under the New CoPs
Melissa Abbott, 5 Star Consultants
Many home health agencies across the country are still having a hard time understanding and implementing the new Home Health CoPs that were effective January 13, 2018. Since the implementation of the new CoPs, many agencies have been surveyed and have experienced mixed reviews. This session will assist you in understanding the difficult CoPS and show you what can be implemented to be less vulnerable to deficiencies. Deficiencies seen to date along with plans of correction to prevent deficiencies in the future will be reviewed.
Learning Objectives:
• Discuss challenging conditions and standards and review common deficiencies since implementation of the new CoPs.
• Discuss strategies to meet compliance and lessen vulnerabilities.
• Review how implementing items into QAPI can improve outcomes.
M400 | Wednesday, May 22 | 10:45 am - 12:15 pm
Medicare Advantage and Telehealth - Exploring the Wild Wild West of Advancing Disease Management
Cindy Campbell, Fazzi Associates
Certified Home Health Agencies are preparing for a major shift in payment in 2020, the PDGM. Following rapidly on the heels of PDGM is the proposed PAC PPS payment system in 2021, driving further refinement to payment and value generation, across the PAC continuum. Key strategies to up your performance will help you realize and prove your value to the market!
Learning Objectives:
• Describe the major milestones of change anticipated through the PDGM and Unified PAC PPS.
• Identify and integrate recommended areas of improvement within clinical modeling to drive higher value at a lower cost.
• Discuss strategic methodology for both risk management and business development, given advancing changes to reimbursement along the continuum.
M500 | Wednesday, May 22 | 2:15 pm - 3:45 pm
Are you Cyber Ready?
Jordan Rankell, NAS Insurance Services
Companies spent an average of $1.4M because of damage or theft of IT assets in addition to an average of $1.56M due to disruption to normal operating costs, a 33% and 25% respective increase over 2017. 67% of small businesses have been the victim of a cyber-attack in the last 12 months, 60% of small businesses go out of business within 6 months of a cyber-attack, 60% reported cyber-attacks caused acts of malicious intent/negligent employees – Are You Cyber Ready?
Learning Objectives:
• Learn the Cyber Landscape.
• Understand Cyber Exposure.
• Discover Cyber Liability Coverage.
M600 | Wednesday, May 22 | 4:00 pm - 5:30 pm
The ABC's of Compliance: Accountability, Best Practices, and Consistency
Kathleen Hessler, Simione Healthcare Consultants
Identify the current focus of government enforcement agencies and contractors. Understand your data and audit effectively to avoid over-payments. Learn effective communication strategies in working with the MACs, UPICs, the OIG and DOJ. Finally, take control of your agency's survival by committing to sound ethics, compliance, and QAPI programs.
Learning Objectives:
• State the hot areas of focus by government contractors and auditors for home health and hospice providers.
• Identify effective communication approaches in working with government oversight personnel.
• Learn strategies to implement accountability measures, best practices, and consistency in compliance.
M700 | Thursday, May 23 | 10:15 am - 11:45 am
Pre-Claim Review
Cheryl Adams, Sparta Hospital
Pre-claim Review has been reinvented as Review Choice Demonstration. Learn how to succeed in the Review Choice Demonstration (RCD) from an agency leader whose agency achieved a 100% affirmation rate in CMS' pre-claim review. This session will educate agencies about the basics of RCD and how to pass with flying colors. This five-year demonstration launched June 1 for home health agencies in Illinois and is slated to expand soon to Ohio, North Carolina, Florida and Texas.
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M800 | Tuesday, May 21 | 10:15 am - 11:45 am
The Referral Economy: Data-Driven Strategies to Accelerate Growth
John Griscavage, Jay Zwahlen, PlayMaker Health
With California holding the largest Medicare population and the most significant number of physicians to treat them, the 7th place ranking for utilization equals opportunity. This interactive session led by John Griscavage shares data insights and actionable strategies to attract high-value referrals to accelerate growth and improve operational performance.
Learning Objectives:
• Visibility into state and national trends to benchmark referrals Session.
• Analysis of CMS discharge, admission and referral patterns to quantify current referrals and identify high-value targets.
• Actionable referral strategies to attract and expand the right referral relationships.
M900 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Additional Documents Requested
Ginny Kenyon, Kenyon Home Care Consulting
Home Health is under siege by CMS. In an effort to force changes in practice, CMS has re-employed the use of ADRs. This session will discuss what are the reasons for the use of ADRs by CMS, how to successfully respond to the request to recover the money and how to prevent them in the future.
Learning Objectives:
• Understand why ADRS.
• Learn the process to respond.
• Learn earn how to prevent ADRs.
M1000 | Tuesday, May 21 | 3:30 pm - 5:00 pm
10 Days to Change; 30 Days to Sustain
Stephanie Phillips, Sharon Fredrichs, S&S Home Care Consulting
This interactive presentation reveals executing change in 10 days. Interactive tools for change and continual transformation over 30 days. In an invigorating culture you discover available strengths and capabilities in your existing team. Engaging simple tools and processes you can find time to engage change, and sustain success.
Learning Objectives:
• Identify and prioritize challenges that can be changed in 10 days.
• Be knowledgeable in processes and tools to support change.
• Provide outcomes necessary in the QAPI program.
M1100 | Wednesday, May 22 | 10:45 am - 12:15 pm
Understanding the Home Health Reforms: How to Make them Work for Your Patients
Arnie Cisneros, Kimberly McCormick, Home Health Strategic Management
Proposed HH Reforms outline a Value-Based care landscape much different from what we work in today.
Learning Objectives:
• Outline Reform changes HH Providers will experience from proposed HH reforms.
• Understand the programming directions established by the HH reforms and how the Episodic changes support Home Health.
M1200 | Wednesday, May 22 | 2:15 pm - 3:45 pm
Lean Machine - Operating at Maximum Efficiency!
Cindy Campbell, Fazzi Associates
Workarounds to operational problems left unsolved drive up expense, deplete resources and complicate achievement of essential goals. Within a changing landscape of reimbursement and regulation for the continuum of healthcare at home, you cannot afford to waste a person or a penny! Lean up your operations - integrating core concepts into your operations.
Learning Objectives:
• Describe foundations of LEAN methodology, ensuing from the Toyota Production System(TPS) Session.
• Discuss commonly found areas for LEAN work process engineering within home health, hospice and private duty organizations.
• Integrate LEAN method into agency culture, empowering teams to own ongoing performance improvement.
M1300 | Wednesday, May 22 | 4:00 pm - 5:30 pm
Preparing Your Patients, Staff, and Agency for Disasters
Corrigan Gommenginger, Advanced Home Health and Hospice
With an unprecedented amount of natural disasters happening, providing care continuously isnt a hypothetical scenario and can only be done with sufficient planning.
Learning Objectives:
• Gain practical information and tools to help ensure continuous care for your patients.
• What to do/not to do during an emergency.
• Easy steps you should take today to prepare.
M1400 | Thursday, May 23 | 10:15 am - 11:45 am
OASIS-D: Need to Know!
Annette Lee, OASIS Answers, Inc.
OASIS-D guidance continues to evolve since the posting of the OASIS-D Guidance Manual. Providers are asking thoughtful questions about pressure ulcers, GG and M item functional activites and patient falls. This session will provide answers and discuss how collaboration as an assessment strategy can contribute to accurate data collection.
Learning Objectives:
• Recognize the changes to the pressure ulcer data collection guidance.
• Identify the differences between the similar M and GG functional activity items for accurate coding.
• Discuss clinical collaboration as a best practice assessment strategy.
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2020 PRIVATE DUTY SESSIONS 100-700
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2020 PRIVATE DUTY SESSIONS 800-1400
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P100 | Tuesday, May 21 | 10:15 am - 11:45 amQ&A
Melanie Stover, Home Care Sales
Attendees will have the opportunity to ask our knowledgeable Keynote speaker, Melanie Stover, their most pressing questions.
P200 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Dementia
Dr. Lucy Andrews, At Your Service Home Care
This session will provide our CASHAH members with the latest research on brain health and how you as leaders and healthcare providers can protect your brain as you age. We will discuss the dynamics of aging and how genetics gender and lifestyle impact your brain health. At the end of the session each participant will leave with three activities that they can implement today that will support their brain health and protect their brain as they age.
Learning Objectives:
• At the end of the session each participant will identify their risk factors associate with age gender and family history
• At the end of the session the participants will be able to list three activities that will help protect their brain
• At the end of this session each participant will understand the definition of Alzheimer's disease and the difference between Alzheimer's Disease and Dementia
P300 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Work Force: Recruitment & Retention
Amanda Breeden, Great Place to Work
Out of 4,000+ agencies in a recent study, one performed 3x better than others? We are lucky to have that agency in California. It's called Care Indeed, and it is a certified Great Place to Work. Dr. Jacquelyn Kung and Vanessa Valerio, RN, will walk you through elements of what Great Place to Work Institute has discovered is a “must” in great employers and visually show you what Care Indeed does that helps them recruit and retain their employees. We will also have a special guest in CAHSAH's Chair Dr. Lucy Andrews, who owns an innovative boutique agency called At Your Service.
Learning Objectives:
• Start with the end in mind: show results of recruitment and retention programs.
• Explore what Great Place to Work has discovered as secrets to great employers in senior care.
• Make it real: explore Care Indeed and At Your Service best practice in targeted case studies.
P400 | Wednesday, May 22 | 10:45 am - 12:15 pm
DSS / HCSB Update
McCaulie Feusahrens, Jessica Swol, CA Dept. of Social Services
There will updates on general licensing processes including visits, HCO renewals, lessons learned, and future technology efforts. You will receive an overview of the implementation of AB 2455 and how the new law will impact Home Care Aides. Most importantly, you will learn how Home Care Aides can opt-out during the initial and renewal application process as well as how Home Care Aides can update their opt-preference at any time during their two-year registration cycle. There will be plenty of time to ask questions about licensure, visits, renewals, and other topics from the Home Care Services Bureau.
Learning Objectives:
• Learn about the Department's implementation plans for AB 2455.
• Learn what steps Home Care Aides may take to update their opt-preference.
• Gain knowledge about licensure, lessons learned, and future efforts.
P500 | Wednesday, May 22 | 2:15 pm - 3:45 pm
The Power Is in the Plan: How a Detailed Strategic Sales Plan Will Propel Your Agency Toward Success
Shelle Womble, CoreCubed
Many agencies think business growth comes from hiring sales staff. But true momentum comes from building a strategic sales plan and implementing it methodically as a team. Shelle Womble will explain common pitfalls in approaching home care sales and marketing, walking agencies through why sales must be an ongoing process and explaining what a sales funnel is and how it can create accountability. She'll teach agencies how to develop a referrals pipeline, as well as explain the benefits of customer relationship management (CRM) and how it can focus your agency's sales staff to ultimately increase business revenue.
Learning Objectives:
• Identify the components of a strategic sales plan.
• Describe how a salesperson successfully uses a plan and specific sales tools on a day-to-day basis.
• Understand why sales must be an ongoing process.
P600 | Wednesday, May 22 | 4:00 pm - 5:30 pm
California Legal Update
Accompanying Session: Wage and Hour
Liz Murphy, Jackson Lewis
Attendees are strongly encouraged to attend both sessions, as together we will cover all of the latest updates in employment law and wage hour developments in California. The Legal Update will focus on employment laws, whereas the Wage Hour portion of the afternoon will focus on wage hour laws. Examples include new laws regarding the more strict definition of independent contractor, new training requirements for harassment, minimum wage, hours worked including all time spent by caregivers using their cell phones, and other key topics.
Learning Objectives:
• Understand the basic requirements for home care agencies to comply with California (employment laws/wage hour laws).
• Learn about the latest updates in the law with which all home care owners must comply.
• Hear from Liz about the latest litigation trends and legal theories being asserted against home care owners in California.
P700 | Thursday, May 23 | 10:15 am - 11:45 am
AB 2455 - How to Comply
Chad Richter, Jackson Lewis
How to legally comply with AB 2455", and best practices to comply with this new law.
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P800 | Tuesday, May 21 | 10:15 am - 11:45 am
Medicare Advantage
Ginny Kenyon, Kenyon Home Care Consulting
For the first time since Medicare was created in 1965, CMS has opened the doors for Medicare Advantage plans to offer what has been considered non health related services. Home care, Transportation, Adult day health etc are being explored. This presentation will discuss how Medicare Advantage plans work, what they may do with this new opportunity and how home care agencies can begin to prepare their services and staff to partner with plans in the future. Services such as hourly home care, transportation, meals, adult day health etc. Are being explored.
Learning Objectives:
• Understand how MC-A plans work.
• Learn what other services may be offered.
• Understand what home care agencies must do to prepare to work with the plans.
P900 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Union Organizing
Mark Spring, Carothers DiSante & Freudenberger
During the last decade, unions have stepped up their organizing efforts in the health care industry. Home Health Care Providers are not immune to union activity and we have seen a rise in organizing in our industry, despite the obstacles. This session is designed to educate our members on how union organizing works, typical strategies used by unions to organize workers in our field, the rules governing what employers can say and do in response to union organizing efforts, and offer proven strategies and tips for effectively dealing with union organizing.
Learning Objectives:
• To provide attendees with basic knowledge of the laws and regulations that govern what can be done/said in union organizing campaigns.
• To provide attendees with guidelines and strategies for becoming a target for union organizing and strategies for reacting to union activity.
• To provide attendees with insight into union organizing from the union's perspective.
P1000 | Tuesday, May 21 | 3:30 pm - 5:00 pm
3 Secrets to Getting the Clients You Want!
Melanie Stover, Home Care Sales
Go from sounding like a broken record “Anyone could benefit from Home Care?” to sounding like an expert to serving different segments of the client base. Making your referral sources an extension of your marketing team!
Learning Objectives:
• Identify the 2 biggest mistakes made when approaching referral sources.
• Identify your “best client type”.
• Discover the “right” way to identify and ask for a client.
P1100 | Wednesday, May 22 | 10:45 am - 12:15 pm
Using Benchmarks to Assess your Private Duty Financial Performance
Mitch Opalski, SYNERGY HomeCare
You will learn an effective approach to take the pulse of the financial health of your private duty agency. This presentation will review the Private Duty Benchmarks in key performance areas that will assist you in determining the financial and operational performance of your agency. Key areas that will be addressed are: calculating your net profit margin, gross margin, lead conversion data, cash flow, efficient office staffing based on size, budgeting, accounts receivable management and many more. This is your opportunity to see what's going well and, more importantly, what you can improve in the areas of your financial and operational performance. In addition, attendees will share financial best practices.
Learning Objectives:
• Examine an effective model for financial management of a Private Duty Agency.
• Present industry benchmarks, performance dashboards, and best practices.
• Compare your Agency to industry benchmarks to identify areas where you can improve financial performance and results.
P1200 | Wednesday, May 22 | 2:15 pm - 3:45 pm
Wage and Hour
Accompanying Session: California Legal Update
Liz Murphy, Jackson Lewis
Attendees are strongly encouraged to attend both sessions, as together we will cover all of the latest updates in employment law and wage hour developments in California. The Legal Update will focus on employment laws, whereas the Wage Hour portion of the afternoon will focus on wage hour laws. Examples include new laws regarding the more strict definition of independent contractor, new training requirements for harassment, minimum wage, hours worked including all time spent by caregivers using their cell phones, and other key topics.
Learning Objectives:
• Understand the basic requirements for home care agencies to comply with California (employment laws/wage hour laws).
• Learn about the latest updates in the law with which all home care owners must comply.
• Hear from Liz about the latest litigation trends and legal theories being asserted against home care owners in California.
P1300 | Wednesday, May 22 | 4:00 pm - 5:30 pm
The Loneliness Quotient
Arlene Maxim, Connected Home Living
Loneliness is now the leading killer of senior citizens 65 and older. With ever shrinking social circles, poor health, life changes, and even transportation challenges can mean isolation for older adults. If isolation leads to loneliness, it can have a devastating on health and quality of life. Fortunately, there are things home health providers can do to prevent social isolation for our patients that will improved patient satisfaction and outcomes.
Learning Objectives:
• Identify 5 Blue Zone areas and keys to longevity in each.
• Assess patient risk for loneliness.
• Identify health risks associated with loneliness.
P1400 | Thursday, May 23 | 10:15 am - 11:45 am
Using Technology to Accelerate Care in Home Health
Lee Horner, Synzi
This session will highlight how home health and visiting nurse organizations can use virtual care to conveniently engage at-home patients while reducing staff's related travel time and transportation costs. As a result, staff can convert drive-time to patient-time and be able to see 3 patients virtually for every 1 in-person visit. As productivity is enhanced, agencies can strengthen their referral streams while engaging their current patient community more conveniently and more frequently.
Learning Objectives:
• Explain the role of virtual care in augmenting and accelerating home health staff and visiting nurses' delivery of compassionate and convenient care.
• Demonstrate how a care team can actively monitor and motivate the patients via technology and readily available smartphones, tablets, and PCs.
• Define the time, clinical, resourcing / cost KPIs which were most relevant to track.
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2020 LEADERSHIP SESSIONS
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L100 | Tuesday, May 21 | 10:15 am - 11:45 am
National Legal Update: What to Watch and Expect in 2019
Angelo Spinolo, Jill Weimer, Littler Mendelson
Angelo Spinola and Jill Weimer, Shareholders with Littler Mendelson – the world's largest law practice devoted exclusively to representing management in employment and labor law matters, discuss the most significant labor and employment trends impacting the home care industry. Angelo and Jill will explore the 2019 issues that every agencies should be preparing for including efforts to unionize caregivers, predictive scheduling challenges, targeting of live-in pay practices, the proposed national domestic worker act legislation, and state law updates likely to lead to future litigation. They will also discuss the home care provider coalition that has formed to defend the industry from these challenges in California. Over the course of the session, Jill and Angelo will also discuss the latest type of litigation targeting home care providers and their owners and provide specific strategies to minimize the risk to your organization. Littler represents hundreds of home care providers all across the country and their practical experience provides a unique insight into what is currently happening within the industry and what to expect in 2019.
Learning Objectives:
• Highlight the key changes in employment law on the horizon for 2019 that affect the home care industry.
• Educate on the attendees on recent litigation trends and hot button issues in the home care industry.
• Identify key legislation that is on the horizon that could have a huge impact on the home care industry.
L200 | Tuesday, May 21 | 1:45 pm - 3:15 pm
Staff Communication; Control, Filters and Perception
Lori Hoffner, Supporting CommUnity
Our communication is continually influenced by individual filters. Those filters are established by different factors; one of the most prevalent is the generational filter, developed during socialization and experiences. These filters crucially affect communication and interaction. We will discuss communication models, helping determine the most successful approach for your organization.
Learning Objectives:
• Describe leadership styles and the impact on communication success or failure.
• Define critical conversations and how the filters one is using; generational, societal or experiential, influence how messages are received.
• Outline multiple communication models that will work best for achieving objectives.
L300 | Tuesday, May 21 | 3:30 pm - 5:00 pm
Moving into the Future: The Power of Transformational Leadership
Lori Hoffner, Supporting CommUnity
"The only constant is change," and if your organization wants to move forward with positive growth and a thriving staff, you'll want to understand how to support this change. This includes appreciating leaders who can inspire followers to change expectations, perceptions, and motivations to work towards common goals.
Learning Objectives:
• Define the traits of leadership that inspired staff at all levels to reach for success.
• Compare the difference in transactional leadership and transformative leadership and when it's best to use the tenants of each.
• Outline a plan of leadership that supports an entrepreneurial mindset for growth, retention and sustainability of quality staff.
L400 | Wednesday, May 22 | 10:45 am - 12:15 pm
Work Place Violence / Situational Awareness
Cathi Marx, Aspen Risk Management Group
In light of recent shootings in both the workplace and public venues many employers are on edge when it comes to preparing for such an emergency. There is no cookie cutter approach to such a fluid and unpredictable event, but what employers and employees can do is make facilities more difficult to penetrate, entry protocols more stringent and implement staff training to improve awareness. This requires astute awareness of surroundings, and responding efficiently and effectively when something doesn't seem right. This presentation will focus on situational awareness, the concept of run-hide-fight; and the most important steps employers and employees can take to reduce the possibility of a work-place violence event.
Learning Objectives:
• OSHA and the FBI have identified four types of causes of workplace violence. Attendees will understand the differences of each and how they affect safety in the workplace.
• The concept of run-hide-fight is being taught in workplaces and schools world -wide. Attendees will have the opportunity to review this concept in various workplace settings typical to healthcare such as hospitals, home hospice care, and medical clinics.
• We hear the terms "If you see something say something" but do we really know what we are to look for? Attendees will learn how to build their situational awareness skills by first identifying a normal baseline and then learning to spot anomalies. We will discuss stories from survivors they responded to active shooter events.
L500 | Wednesday, May 23 | 2:15 pm - 3:45 pm
Sexual Harassment Training and Prevention in the #MeToo Era
Elizabeth Griffen, Niederhaus & Griffen Consulting
Now, more than ever, employers must take stock of how they can prevent and stop sexual harassment in the workplace. With the passage of SB 1343, previous approaches to anti-harassment training and prevention are no longer adequate. This session will review the rules of law in SB 1343, discuss the forms of sexual harassment, provide examples of how to identify and prevent harassment based on gender identity, gender expression and sexual orientation, cover the elements of bullying and abusive conduct, identify the elements of a hostile work environment, and discuss how to prevent and respond to sexual harassment claims.
Learning Objectives:
• Identify the elements of sexual harassment and the remedies available to victims of sexual harassment under California and federal law.
• Describe other forms of unlawful discrimination, harassment and retaliation under the FEHA and other statutes.
• Identify strategies for preventing and responding to complaints of unlawful discrimination, harassment and retaliation.
L600 | Wednesday, May 22 | 4:00 pm - 5:30 pm
Discovering Your Team's Greatest Potential for Growth
Melynda Lee, Simione Healthcare Consultants
Learn how you can enjoy greater agency growth and long-term success using True Colors® technology to unlock your team's full potential.
Learning Objectives:
• Recognize an individual's potential path to self esteem and confidence.
• Identify the potential contributions each team member can make to your agency's growth
• Develop opportunities that motivate individuals to strive for excellence.
L700 | Thursday, May 23 | 10:15 am - 11:45 am
Merger & Acquisition Panel
Jack Eskenazi Jr., Healthcare Advisory Partners
This dicussion will show how large corporate buyers and private equity groups work together. Hear about the buyer side, the provider side, and the legal side of things along with mistakes to avoid.
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