KEYNOTE SESSIONS
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TUESDAY, MAY 22
9:00 am - 10:00 am
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 Lori A. Hoffner
Supporting CommUnity, Inc.
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K100 | Boomers and Xer’s and Millennials…Oh My!
The approach that each person uses on the job and how they perform certain work tasks are deeply rooted in their generational experiences and values. The younger workforce has a different and yet successful approach and it benefits employers to understand current employment trends, and foster a positive work environment for everyone. Additionally, the different generations within the clientele you serve have certain expectations for your services and programs based on those same values. In this keynote we will learn ways to blend the different generations within the workplace into a cohesive and positive team using research based, best practice tools. You will identify ways to encourage a positive internal culture through leadership, communication and cooperation that also meets the needs of your customers.
Learning Objectives:
• Identify the values that define different generations and outline effective ways to create an atmosphere of respect for multi-generation co-workers and clients
• List positive actions to engage all employees so they can support one another and create a positive work environment
• Discuss the need for in-depth and ongoing training for younger employees and how to empower those employees to take a leadership role in the workplace
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WEDNESDAY, MAY 23
9:00 am - 10:00 am
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 Dr. VJ Periyakoil
Stanford University School of Medicine
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K200 | Palliative Care Across the Continuum: How to Improve Complex Care While Reducing Costs
In this session, we will review how the changing demographic has created a palliative imperative for a large and growing segment of the population. However, there is not a concomitant growth and expansion of the workforce with the requisite competencies to care for these patients and families. This need is especially acute for patients from diverse backgrounds. In this session, we will review the current supply-demand mismatch and explore strategies to effectively serve the needs of a diverse patient population.
Learning Objectives:
• Identify the geriatric and palliative care workforce shortage in caring for medically complex aging patients
• Recognize the expanding role of out-patient palliative care to improve care of chronically ill patients
• Identify at least 2 strategies to improve access to outpatient palliative care
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THURSDAY, MAY 24
9:00 am - 10:00 am
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 Bill Dombi
NAHC
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K300 | Home Care and Hospice 2018: National Update from Washington
The Administration’s budget for 2019 includes over $400 billion in Medicare cuts and $1.5 trillion in Medicaid spending reductions. While the mantra in Washington is “reduce regulatory burdens,” we have yet to see that outcome. Instead, new regulations, new payment models, and increased oversight are all in play along with innovations in health care delivery, coverage, and payment. This program brings an up-to-the-minute report on what Washington has in store for home care and hospice.
Learning Objectives:
• Identify the key healthcare reforms that will surface in 2018
• Understand how Medicare and Medicaid program changes will affect home care and hospice
• Identify key regulatory developments that require action by home care and hospice providers
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HOSPICE SESSIONS 100-700
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HOSPICE SESSIONS 800-1400
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H100 | Tuesday, May 22 | 10:15 am - 11:45 am
Managing Pain in Hospice and Palliative Care During an Opioid Crisis
Terri Maxwell, Turn Key Health
The problem of abuse and addiction to opioids has emerged as a major issue in the United States, leading to new Opioid Prescribing Guidelines from the CDC as well as the enactment of new opioid prescribing laws. Despite exceptions for hospice and palliative patients, the combination of new laws and publicity about the dangers of opioids is making it harder to prescribe opioids, access opioids, and convince our patients that they are safe to use. This presentation discusses how we got to this point and describes new guidelines and laws affecting opioid prescribing. It concludes with a discussion about a balanced approach to opioid prescribing, ways to screen for abuse and diversion and communication methods to address opiophobia and safe medication use with patients and family members.
Learning Objectives:
• Describe recent federal guidelines and state regulations related to opioid prescribing and the state of the current opioid epidemic
• Discuss a balanced approach to opioid prescribing in hospice and palliative care
• Address patient and family opioid-related concerns
H200 | Tuesday, May 22 | 1:45 pm - 3:15 pm
Hospice PEPPER Reports
Melinda Gaboury, Healthcare Provider Solutions, Inc.
Only 40% of hospices across the country have accessed their PEPPER Reports. PEPPER reports are produced from claims data and compare the agency to the National 80th Percentile as well as to all agencies in their Medicare MACs Jurisdiction. If you are above the National average you are targeted for additional reviews by the Medicare MAC, Recovery Auditors and ZPIC auditors.
Learning Objectives:
• List the reasons for the PEPPER and how to access it
• Detail the Target Areas that are calculated and compared within the reports
• Review reports and identify areas that the hospice needs to work on for improvement
H300 | Tuesday, May 22 | 3:30 pm – 5:00 pm
Hospice Quality Update – HIS, CAHPS, and HEART
Katie Wheri, Healthcare Provider Solutions
This session will be fully developed after the release of the proposed CMS FY2019 Hospice Payment Rate and Quality Reporting Program update is released at the end of April 2018. It is expected that there will be more information on HEART, a standardized comprehensive assessment tool for hospices, in the April release. This session will explain the details learned in the proposed rule and review the impact on HIS and the hospice quality reporting program as well as discuss how hospices should be preparing for compliance with the changes. Updates to the CAHPS Hospice Survey will also be discussed. As time permits, suggestions for how hospices can improve in their HIS and CAHPS Hospice Survey outcomes will be shared and discussed.
Learning Objectives:
• Explain the current status of HEART and its impact on HIS
• Review and discuss the updates to the HIS and CAHPS Hospice Survey as proposed for FY2019 and beyond
• Share suggestions for how hospices can improve their HIS and CAHPS Hospice Survey outcomes
H400 | Wednesday, May 23 | 10:45 am - 12:15 pm
Documentation that Justifies Eligibility
Holly Swiger, The Elizabeth Hospice
This session will explore what CMS is looking for in our Interdisciplinary Group documentation to justify the patient’s ongoing clinical eligibility and medical necessity.
Learning Objectives:
• Identify three key survey deficiencies focused on documentation and how to avoid them
• Describe the difference between clinical eligibility and medical necessity
• Explore IDG care planning to justify eligibility
H500 | Wednesday, May 23 | 2:15 pm - 3:45 pm
Somewhere Over the Rainbow – The Gift of Music at End of Life
Chris O'Connell, Wilshire Hospice
Kevin Parzych, Wilshire Hospice
Using music as an intervention for pain and system management. Music or medication? Find out how you can reduce the costs of medication and enhance quality of life.
Learning Objectives:
• Developing a music program
• Current music interventions and how they work in hospice & home health
• Utilizing a music program for fund development and grants
H600 | Wednesday, May 23 | 4:00 pm - 5:30 pm
What's New in Pain and Symptom Management
James McGregor, MD, Sutter Care at Home
In the face of the opioid crisis, how can hospice and palliative care specialists manage pain safely? How can we manage the pain of a patient who is opioid dependent or not receiving relief with large doses of opioids. Through the use of cases, lecture and interaction, the session will explore the use of methadone, ketamine and buprenorphine in the management of pain. We will also consider how to manage the patient with severe depression not responsive to standard treatment.
Learning Objectives:
• List the indications and appropriate dosing of methadone
• Name 2 uses for ketamine and appropriate dosing
• Know how buprenorphine can be used for pain management
H700 | Thursday, May 24 | 10:15 am - 11:45 am
Health Care Decision Making: Legal and Ethical Issues
Chris Wilson, JD, Tyler & Wilson, LLP
This course will discuss informed consent, advance directives, surrogate decision makers and, in particular, how these impact hospice, home care and other related providers in the continuum of care. The presentation will also address how bioethics principles and resources can also be helpful to resolve challenging and sometimes highly charged decision making scenarios.
Learning Objectives:
• Identify a legally appropriate decision maker for a patient who lacks capacity
• Apply a relevant bioethics principle to a patient care decision
• Describe a useful mediation technique to facilitate conflict resolution
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H800 | Tuesday, May 22 | 10:15 am - 11:45 am
Three Key Strategies for Home Care and Hospice Growth Today
Melynda Lee, Simione Healthcare Consultants
Discover how you can generate more admissions, increase length of stay and keep both internal and external customers happy without spending more money. In today’s hospice environment, growth and efficiency are more important than ever. We must do more with less. In this session, you will learn how to improve sales, increase earlier referrals, admit quicker and reduce avoidable NTUCs.
Learning Objectives:
• Use market intelligence to strategically identify opportunities for growth
• Have a solid understanding of the referral management process and how to control avoidable NTUCs (patients not taken under care)
• Leverage available traditional and digital media to jump start a successful branding and marketing plan
H900 | Tuesday, May 22 | 1:45 pm - 3:15 pm
Medical Marijuana and Its Use in Hospice and Palliative Care
Terri Maxwell, Turn Key Health
The number of states that have legalized medical marijuana is growing and its use in managing many conditions is gaining wider acceptance. Hospices are now encountering patients who are using medical marijuana to treat a variety of symptoms. Therefore, hospice providers should understand the laws and regulations surrounding the coverage of medical marijuana and educate staff about its use. Legal and regulatory issues, including “related” and “coverage” status are discussed and a sample medical marijuana protocol is described.
Learning Objectives:
• Discuss what medical marijuana’s role in hospice and palliative care should be
• Summarize legal and regulatory issues including “related” and “coverage” status for medical marijuana use in hospice
• Describe components of a sample medical marijuana protocol for hospice
H1000 | Tuesday, May 22 | 3:30 pm - 5:00 pm
Delivering Hospice Quality with Highly Reliable Care
Sarah McSpadden, The Elizabeth Hospice
Highly reliable care requires a foundation of compliance and a process of quality care delivery. This session will highlight the need for a compliance foundation and will highlight an approach to building a program of highly reliable care delivery. Examples of tools developed to support highly reliable care will be discussed.
Learning Objectives:
• Determine the difference between quality care delivery and compliance
• Understand the ingredients for delivering highly reliable care
• Understand the tools/processes needed for delivering highly reliable care
H1100 | Wednesday, May 23 | 10:45 am – 12:15 pm
End of Life Option Act: One Year
Susie Crandall, Hospice East Bay
This session covers the historical context leading to the End of Life Option Act, the law’s contents, statistics from the first year, and organizational considerations for policy and best practice.
Learning Objectives:
• Understand what has led to the End of Life Option Act being enacted into law
• Understand the contents of the law
• Understand what an organization needs to consider
H1200 | Wednesday, May 23 | 2:15 pm - 3:45 pm
Hospice Regulatory Update
Holly Swiger, The Elizabeth Hospice
Regulatory changes are part of our ongoing existence. This session will bring participants up-to-date in State and Federal regulations impacting the hospice industry.
Learning Objectives:
• Name two recent Federal regulations that impact hospice
• Describe the new California regulations surrounding the Palliative Care Service addition available to hospices
• Acknowledge how to find the new State registry on hospice and other health care facilities
H1300 | Wednesday, May 23 | 4:00 pm - 5:30 pm
Co-Creating Healthy & Resilient Teams: Increasing Clinical Excellence & Competence
Carla Cheatham, Carla Cheatham Consulting Group
The uncertain financial and regulatory climate healthcare agencies are currently facing can make our already stressful jobsthat much more challenging. This presentation will review what resilience can teach us about thriving, rather than simply surviving, through change and challenge and how those techniques can support healthy and effective teams. So many dynamics exist around us that we are simply powerless to change, but we are not helpless to take action on our own behalf. We can be mindful of the stories we are telling ourselves and each other, compassionately but clearly refuse to engage in team dysfunction, use gratitude to promote compassion satisfaction and team morale, and engage in clear communication to ease anxiety and support cohesion and buy-in. As overwhelming as it may feel, there are easy, effective, and immediate steps we can take. This presentation will show you how.
Learning Objectives:
• Participants will learn the research behind and tenets of resilience
• Participants will learn the research about and contributors of compassion fatigue
• Participants will learn practical ways to leverage that information for the creation of healthier and more productive teams
H1400 | Thursday, May 24 | 10:15 am - 11:45 am
Understanding the Hospice Medicare Benefit
Lisa Meadows, ACHC
Teresa Harbour, ACHC
Understanding the Hospice Medicare benefit is a crucial factor to ensure patients and families receive all services they are entitled to. Too often bedside staff do not understand the benefit, which can leave patients and families without services and can place the agency in jeopardy.
Learning Objectives:
• Understand the hospice’s responsibility related to a patient’s election of the Medicare hospice benefit
• Understand what the hospice Medicare benefit covers and does not cover
• Understand the hospice's responsibility of Revocation and Discharge requirements
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MEDICARE CERTIFIED SESSIONS 100-700
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MEDICARE CERTIFIED SESSIONS 800-1400
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M100 | Tuesday, May 22 | 10:15 am - 11:45 am
Home Health Groupings Model (HHGM)
Melinda A. Gaboury, Healthcare Provider Solutions, Inc.
HHGM is the most industry-shaking event since IPS in 1998. The model as proposed would stand to cause agencies to receive 15% less in reimbursement than in 2017. Therapy will no longer receive increased reimbursement, coding will be more important than ever, and LUPAs are going to be significant.
Learning Objectives:
• Review the changes to PPS for 2018
• Detail the intricacies of HHGM
• Detail calculations of the current system versus HHGM using actual patient episodes
M200 | Tuesday, May 22 | 1:45 pm - 3:15 pm
Are You Ready to Activate Your Emergency Plan in the Face of a Disaster?
Stephanie Phillips, S&S Home Care Consulting, LLC
Sharon Fredrichs, S&S Home Care Consulting, LLC
This session will present current regulatory requirements related to emergency preparedness and compliance guidelines. An emergency plan will be developed around an actual disaster scenario. Participants will be expected to complete a tabletop drill including a post disaster evaluation. Participants will leave the session knowing how to protect public health and safety, ensuring high quality care is provided to all persons.
Learning Objectives:
• Attendees will understand and operationalize current emergency preparedness regulations
• Attendees will be able to implement the core components of emergency preparedness
• Attendees will be knowledgeable in providing an integrated response with community officials during and after a disaster
M300 | Tuesday, May 22 | 3:30 pm - 5:00 pm
Triple Win Care Management: Serving Patients, Clinicians and Agencies with Best Practice Now!
Cindy Campbell, Fazzi Associates
Home Health is bombarded by change and promised more! New CoPs, VBP, PPS and healthcare reform uncertainties are coupled with rising patient acuity. This session provides a high-yield clinical model you can use right away to survive today, prepare for tomorrow, and serve our patients with evidence-based best practice.
Learning Objectives:
• Describe Care Management, a clinical model for best-practice, utilization management
• Integrate principles of Care Management into your agency practice to improve outcomes
• Increase clinician engagement, building your confidence and clinical skills through the Care Management process
M400 | Wednesday, May 23 | 10:45 am - 12:15 pm
OASIS: What Else Is There?
Melinda A. Gaboury, Healthcare Provider Solutions, Inc.
OASIS is the most important piece of documentation agencies must complete. It initiates reimbursement, controls outcomes calculations, effects 5-Star Rating and is the controlling factor in Value Based Purchasing. OASIS is the tool that must be tweaked to become an instrument of Post-Acute Care outcome measures due to the IMPACT ACT. Do you really know its total impact?
Learning Objectives:
• List the different aspects of the agency's day-to-day that is impacted by OASIS
• Discuss the effect that the IMPACT Act is set to have on OASIS
• Evaluate the impact of OASIS on outcomes and determine areas of needed improvement
M500 | Wednesday, May 23 | 2:15 pm - 3:45 pm
Physician Practices: The Ultimate Challenge to Get In!
Melanie Stover, Home Care Sales
Doctors have the potential to help their patients through your services. The challenge is they do not know enough about home health and home care or when to refer. The BIGGER challenge is they will not see you to "hear your message!" Discover the tactics that are working to make the gatekeeper your advocate and to get your message heard, allowing you to serve and impact more patients and families!
Learning Objectives:
• How to make the gatekeeper your advocate
• Valid business reasons for doctor offices to refer to you
• Align your sales message with doctor offices' goals allowing you to serve more patients
M600 | Wednesday, May 23 | 4:00 pm - 5:30 pm
Kick-Start Your QAPI Program
Christine Lang, ABILITY Network
Quality Assurance/Performance Improvement (QAPI) is now a part of the CoPs, yet many home health agencies are struggling to get their programs started or off the ground. This session will review the foundational components of QAPI and offer a road map for getting your program started or really headed in the right direction.
Learning Objectives:
• Define the CoP-required components of a QAPI program
• Quickly enact key steps within your organization to get QAPI-compliant
• Apply data and analytics ideas to improve your ability to identify the right QAPI activities and act on the right opportunities
M700 | Thursday, May 24 | 10:15 am - 11:45 am
Keynote Q&A with Bill Dombi
Bill Dombi, NAHC
Attendees will have the opportunity to ask our knowledgeable Keynote speaker, Bill Dombi, their most pressing questions.
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M800 | Tuesday, May 22 | 10:15 am - 11:45 am
Achieving Cost Management in Home Care
Robert Simione, Simione Healthcare Consultants
Cost reduction is an important goal in home health and cost analysis is critical. Cost analysis is not simply identifying cost, but it should also be used in assisting decision-makers in service pricing, revenue planning, and establishing standard cost. As the industry turns full focus to value, how will the analysis of cost change? This session addresses cost management, cost analysis, and strategies to help minimize cost. During this session, attendees will review external factors affecting cost, the impact of reduced payment rates on profitability of home health, and assess various strategies available to thrive, even in today’s regulatory onslaught.
Learning Objectives:
• Identify key cost and revenue drivers
• Develop cost-savings strategies while continuing to provide quality patient care
• Share best practice and industry benchmarks for cost key performance indicators, including staffing
M900 | Tuesday, May 22 | 1:45 pm - 3:15 pm
Assessing Your Agency’s Regulatory Compliance with the New CoPs!
Sharon Litwin, 5 Star Consultants, LLC
Surveys today are challenging and can lead to sanctions, and the new home health CoPs expect to hold many more pitfalls. Ensure your agency is compliant and can be compliant continuously. This session will provide you with strategies and tips to be compliant at all times!
Learning Objectives:
• Understand how to prepare for survey under the new CoPs
• Explain differences between standard and condition level, and Immediate Jeopardy and sanctions
• Assess if your agency is in continued survey readiness
M1000 | Tuesday, May 22 | 3:30 pm - 5:00 pm
How to Face Face-to-Face Head On
Jennifer Warfield, PPS Plus
The face-to-face encounter documentation has been a challenge for the home health industry, especially since the Medicare contractors have reported that preliminary results for the Probe and Educate Review were not favorable. We still have much to learn when it comes to achieving better results. If you have already received your second round of five ADRs, join this presentation to learn how to make improvements going forward. Additionally, for those who have either not received any ADRs or those who have received denials, this is your opportunity to learn effective strategies for making corrections. Join PPS Plus's Education Director, Jennifer Warfield, as she explains and defines required documentation, how to receive cooperation from providers, and how to respond to the ADRs for FTF documentation.
Learning Objectives:
• Understand the CMS guidelines for the FTF requirement
• Discuss CMS guidance on proper Homebound Status documentation
• Identify strategies for getting physicians to comply with FTF documentation
M1100 | Wednesday, May 23 | 10:45 am - 12:15 pm
Healthcare Compliance – Is Your Program at Risk?
Sarah McSpadden, The Elizabeth Hospice
Organizations often confuse quality with compliance and therefore lack a comprehensive approach to compliance. This course will lay out the foundation of a federal compliance program and provide valuable tools for any organization to use in developing an organization wide compliance program.
Learning Objectives:
• Describe the elements of a Federal Compliance Program
• Evaluate the compliance needs of their organization
• Create a plan to address risk
M1200 | Wednesday, May 23 | 2:15 pm - 3:45 pm
Developing Specialty Programs That Increase the Bottom Line
Ginny Kenyon, Kenyon HomeCare Consulting
Today's home care marketplaces have become very competitive. In order to survive, agencies must expand their business to include specialty services. Individuals attending this session will learn how to identify programs that will work in their area, how to develop the programs, train staff, and market to the selected targets.
Learning Objectives:
• How to identify programs that will work in a given area
• How to develop the services
• How/what to train your staff and how to market the new program
M1300 | Wednesday, May 23 | 4:00 pm - 5:30 pm
The Do's & Dont’s of Managed Care Contracting
Neil Rotter, Accredited Home Care
This session will help your organization learn how to set a Managed Care Contracting Strategy from evaluating which contracts are working for your agency to establishing your "non negotiables." Included in this session are the Managed Care contracting compliance and revenue cycle management considerations that will save your organization money and headaches down the road.
Learning Objectives:
• Learn the key elements of a Managed Care Contracting Strategy/Business Plan
• Learn the key elements of Revenue Cycle and Reimbursement Review for contracting success, financial viability and Network inclusion
• Know your organization's value proposition and how to sell it
M1400 | Thursday, May 24 | 10:15 am - 11:45 am
Integrating Technology Into Care: Telehealth and Beyond Session
Cindy Campbell, Fazzi Associates
Improving an agency's outcomes and clinical 'reach,' while empowering people's self-management of health is powerful. Evidence based and innovative integration of technology into dynamic home health protocols is logical and needed. Examples of savvy tech-integration from best practice agencies and outcomes from the Fazzi/NAHC National State of the Industry Study will illustrate the value and potential of well-integrated health-technology in practice.
Learning Objectives:
• Describe value based outcomes associated with the use of telehealth technology
• Plan for optimal integration of mobile health technology into clinical modeling; specifically focused on management of high risk, chronic disease populations of people
• Discuss the value proposition of integrated remote monitoring and support into alternative models of person-centered care management
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PRIVATE DUTY SESSIONS 100-700
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PRIVATE DUTY SESSIONS 800-1400
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P100 | Tuesday, May 22 | 10:15 am - 11:45 am
Keynote Q&A with Lori A. Hoffner
Lori A. Hoffner, Supporting CommUnity, Inc.
Attendees will have the opportunity to ask our knowledgeable Keynote speaker, Lori Hoffner, their most pressing questions.
P200 | Tuesday, May 22 | 1:45 pm - 3:15 pm
Tough Love for Baby Boomers
Fritzi Gros-Daillon, Age Safe America
We must advocate for the wellbeing of our clients and our employees as professional care partners. Successful aging in place means solutions to reduce the risks of falling and strategies for safety in the home. Communication skills and techniques are vital to promote action.
Learning Objectives:
• Evaluate basic safety situations in the home impacting clients and caregiving professionals
• Effectively communicate with clients, family members, care providers about safety risks
• Understand basic design solutions for aging in place and how it impacts caregivers
P300 | Tuesday, May 22 | 3:30 pm - 5:00 pm
8 Steps to Overcoming Refusal of Care
Jim Kimzey, Tender Rose Dementia Care Specialists
Paula Marks, Tender Rose Dementia Care Specialists
You've seen it too many times, and it is tragic. Your client's dementia progresses, he or she lives in denial and will simply not admit that there is a problem, refusing to accept help until there is a medical emergency or a financial crisis. Everyone agrees that the crisis could have and should have been avoided. Then you watch as the pattern repeats itself with another client living with dementia. 80% of people living with Alzheimer's Disease lack insight into their condition. They do not realize that they need help, and they subsequently refuse care. In this presentation, you will learn about the growing prevalence of Alzheimer's disease, the different stages of Alzheimer's, why your clients (or family members) are refusing care, why past attempts to get them to accept care have failed, and a step-by-step approach to getting your clients (or family members) to accept the care that they need.
Eighty percent of people living with Alzheimer's disease lack insight into their condition. They do not realize that they need help, and they subsequently refuse care. In this presentation, you will learn about the growing prevalence of Alzheimer's disease, the different stages of Alzheimer's, why your clients (or family members) are refusing care, why past attempts to get them to accept care have failed, and a step-by-step approach to getting your clients (or family members) to accept the care that they need.
Learning Objectives:
• Understand why the number of your clients who develop Alzheimer's disease will grow dramatically over the next 15 years
• Educate your clients' families on the 8-Steps to Overcoming Refusal of Care
• Help your clients who are living with dementia get the care that they need to live safely and avoid medical and financial crises
P400 | Wednesday, May 23 | 10:45 am - 12:15 pm
2018 Caregiver Recruitment Trends & Insights
Maggie Keen, myCNAjobs
We've collected data from 100k+ caregivers, tapping into the minds of job seekers nationwide to deliver new insights to transform recruitment strategies in 2018. Executives understand the war for caregiver talent is here. Now, it’s time to act. Companies that don’t compete, won’t survive. Join us for an action-packed session to uncover the latest trends in job search and get under the hood to better understand a caregiver’s psyche including the impact of: Wages, Benefits, Training, The Interview Process, Your Local Market.
Learning Objectives:
• Through this session, executives and recruiters will learn what their competitors are doing to recruit and retain top caregiver talent
• How other industries are poaching front line care workers, and how their current recruitment process may be hindering their ability to make hires
• What it takes for home care agencies to get competitive - and stay there
P500 | Wednesday, May 23 | 2:15 pm - 3:45 pm
Home Care Services Bureau Audit Preparedness and 2018 Updates
Brandi Johnson, Home Instead Senior Care
McCaulie Feusahrens, Home Care Services Bureau
Evon Lenard, Home Care Services Bureau
COMBINED SESSION WITH P1200
You will learn what the most common deficiencies are, the fines associated, and the time allotted to fix any deficiencies. Most importantly you will gain the knowledge and tools to prepare before the Analyst shows up. This session will provide you with ready to use checklists for your HCA and Admin files, and best practices in keeping your HCO files and documentation. There will be plenty of time to ask questions about licensure, audits, and HCO renewals from the Department of Social Services and Licensing professionals.
Learning Objectives:
• Learn what HCSB Analysts are looking for at On-Site Inspections
• Learn what forms are required for HCA files, and Administrative files
• Learn the Required Training topics and documentation needed for each
P600 | Wednesday, May 23 | 4:00 pm - 5:30 pm
Operating for Success
Jennifer J. Ramos, Jr3 Coaching
JR3 Coaching has set its purpose to fully engage individuals in the home care industry with exceeding their business goals by providing and coaching them with keys for success with running their business. Our intentions are to help business leaders discover what drives them toward higher levels of both professional and personal achievements.
Learning Objectives:
• Identify what your organizational strengths are and how to use those strengths to your business advantage
• Tools to identify weakness within your organization and how to improve
• How to make successful, authentic connections with others
P700 | Thursday, May 24 | 10:15 am - 11:45 am
Work Comp 101: The Nuts and Bolts and How to Reduce Your Costs by Managing Your Employees’ Claims Properly
Dan Nevarez, Heffernan Insurance Brokers
This presentation will provide you with a big picture understanding of the life of a workers’ compensation claim. More importantly, it will provide you with tangible ways you can reduce your costs by managing your employees’ claims properly!
Learning Objectives:
• Understanding the life of a WC Claim
• What to do prior to WC injuries to set up a safety culture
• What to do after a WC injury has occurred
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P800 | Tuesday, May 22 | 10:15 am - 11:45 am
Doing the Wage-Hour Compliance Dance in California
Angelo Spinola, Littler Mendelson, P.C.
Marlene Muraco, Littler Mendelson, P.C.
Wage and hour compliance remains a particularly challenging area for home care and presents one of the highest risks of legal liability nationwide. California law adds unique challenges to the mix and requires that all home care companies prioritize compliance. This session will guide you through updates in laws, litigation, and enforcement actions that impact how home care companies should run their business. Take a deeper dive into handling practices that are common targets in lawsuits and government investigations—such as live-in and 24-hour shifts, background check protocols, varying fees based on visit duration, and timekeeping procedures. Walk away with an improved ability to identify potential problems and take action to remedy them.
Learning Objectives:
• Learn about the primary legal vulnerabilities of home care companies in California
• Prioritize steps to improve your compliance program to account for recent trends in home care litigation
• Proactively armor your company against wage-hour litigation and monitor potential new laws and regulations
P900 | Tuesday, May 22 | 1:45 pm - 3:15 pm
Stump The Attorney
Angelo Spinola, Littler Mendelson, P.C.
Marlene Muraco, Littler Mendelson, P.C.
This session ensures you have a chance to ask the experts your thorniest questions about employment law and wage-and-hour compliance. Get answers on how to handle travel time between visits, account for compensable employee expenses, get California pay stubs right, and prioritize steps in improving your compliance program. We don’t think you can stump these experts, but they welcome all comers.
Learning Objectives:
• Learn about recent trends in home care litigation and what you can do to minimize your legal risk
• Gain an understanding of how new and proposed state and federal legislation will impact the home care industry
• Obtain expert insight on some of the most complex employment law and wage-and-hour compliance issues you may be currently facing
P1000 | Tuesday, May 22 | 3:30 pm - 5:00 pm
Organized Labor, Private Duty, and California Healthcare
Daniel Adlong, Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
This session will help participants develop an understanding regarding how unionization occurs, how it could affect the private duty industry, what impact unionization would have on businesses and employees, and what they can do to address that issue.
Learning Objectives:
• Develop understanding of organized labor
• Provide insights regarding how organized labor could affect the private duty industry and other businesses
• Consider potential ways to address organized labor becoming part of one’s organization
P1100 | Wednesday, May 23 | 10:45 am - 12:15 pm
Negotiating Lawsuits
Elizabeth Murphy, Jackson Lewis, PC
This session will explore the litigation experience from the perspective of business people. We will look at what happens when a lawsuit comes in the door, insurance reporting obligations, preservation of evidence, selection of counsel, gathering relevant information, preserving the attorney-client privilege, enduring the discovery process and depositions, determining whether to fight or settle, settlement procedures, trial and appeals.
Learning Objectives:
• Understand what to do if your agency receives a demand letter or lawsuit
• Understand how to manage the litigation process, from gathering and preserving relevant information, to deciding whether to settle
• Obtain strategies for avoiding litigation
P1200 | Wednesday, May 23 | 2:15 pm - 3:45 pm
Home Care Services Bureau Audit Preparedness and 2018 Updates
Brandi Johnson, Home Instead Senior Care
McCaulie Feusahrens, Home Care Services Bureau
Evon Lenard, Home Care Services Bureau
COMBINED SESSION WITH P500
You will learn what the most common deficiencies are, the fines associated, and the time allotted to fix any deficiencies. Most importantly you will gain the knowledge and tools to prepare before the Analyst shows up. This session will provide you with ready to use checklists for your HCA and Admin files, and best practices in keeping your HCO files and documentation. There will be plenty of time to ask questions about licensure, audits, and HCO renewals from the Department of Social Services and Licensing professionals.
Learning Objectives:
• Learn what HCSB Analysts are looking for at On-Site Inspections
• Learn what forms are required for HCA files, and Administrative files
• Learn the Required Training topics and documentation needed for each
P1300 | Wednesday, May 23 | 4:00 pm - 5:30 pm
Building the Value of a Home Care Agency…From an M&A Perspective
Richard Tinsley, Stoneridge Partners
This presentation will explain how buyers determine the price that they are willing to pay for an agency and then, using this information, show how that price can be increased, and, perhaps more importantly, mistakes to avoid.
Learning Objectives:
• Develop an understanding of the market and current issues affecting valuation
• Develop an understanding of the formulas that buyers utilize in order to calculate the price that they are willing to pay for the purchase of an agency
• Develop an understanding of the various structures and financing that buyers utilize to purchase agencies
P1400 | Thursday, May 24 | 10:15 am - 11:45 am
SMART Marketing for the Top One Percent
Kira Anthofer, Home Care Compliance
Edwin Peterson, Home Care Compliance
This session shows attendees successful best practices in planning, creating, and maintaining a S.M.A.R.T. marketing plan to be top in sales. Specific. Measurable. Achievable. Relevant. Time Based. Attendees will learn how to identify their referral sources and customers specific needs. By identifying their specific needs, the top one percent know the solutions they can provide. You will be introduced to techniques on how to become “the hero" and join the one percent.
Learning Objectives:
• Identify the five keys the one percent do that the other 99% don’t
• Understand what successful home care selling looks like
• Identify best practices on how to get into the one percent
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LEADERSHIP SESSIONS
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L100 | Tuesday, May 22 | 10:15 am - 11:45 am
Innovations That Will Impact Home Health
Ginny Kenyon, Kenyon HomeCare Consulting
Innovations and advancement in technologies, biology, and Artificial Intelligence (AI) are advancing at a pace unprecedented in human history. Never before has the words "Adapt or Die" been more true. What are the emerging technologies that will impact home health and how can agencies adapt to the benefit of the agency and the people they serve? This session will discuss what is coming and how agencies can adapt and use these emerging technologies.
Learning Objectives:
• Identify emerging technologies that will impact home health
• Identify technologies that will best benefit agencies and patients
• Prepare staff and patients for the use of emerging innovations
L200 | Tuesday, May 22 | 1:45 pm - 3:15 pm
The Acronyms of Health Care
Thomas Boyd, Simione Healthcare Consultants
Join this session for an overview of the government agencies, subcontractors, and other healthcare-related organizations that are important to the home health care business. Home health personnel new to Medicare need to understand what these organizations do and how it may relate to their business. Intended to give attendees a basic understanding of who's on first, what's on second, and why in left field.
Learning Objectives:
• Better understand the purpose and interaction of the government agencies and the subcontractors, and how they relate to the business of home health
• Increase knowledge of nongovernment organizations and their relationship to health care business
• Know the meaning of many of the acronyms used in health care business world
L300 | Tuesday, May 22 | 3:30 pm - 5:00 pm
Advocacy 101: We Need to Ask for What We Want!
Lynda Tanner, Visiting Nurse & Hospice Care of Santa Barbara
Brittnei Salerno, La Jolla Nurses Home Care
A huge part of an association’s overall task is to advocate on behalf of the industry it represents. And that could not be more relevant for CAHSAH and CHAPCA and our home care, home health and hospice provider industry. Attend this important session to learn from two seasoned industry advocates the who, what, when, where, how and why of advocacy and why you are the best advocates for our community.
Learning Objectives:
• Learn how to ask for help from elected and non-elected policymakers (state & federal)
• Recognize the importance of advocating with commercial payors (health plans and other private payors)
• Understand why your “ask” must be clear and concise
L400 | Wednesday, May 23 | 10:45 am - 12:15 pm
Prepare for Success Across Models: Mix Sales and Marketing with Measurement
Merrily Orsini, Corecubed
Shelle Womble, Corecubed
Industry changes are plentiful and as demographics shift, as resources become scarce, and as regulations and reimbursements determine winners and losers, the agile agency will use strategic marketing, based on results measurement, aligned with sales, to stay ahead of the game.
Learning Objectives:
• Better understanding of the mix of sales and marketing for results
• Know what to measure to benchmark results
• Prepare for the changing industry demands with a targeted strategy
L500 | Wednesday, May 23 | 2:15 pm - 3:45 pm
The Negotiation Focus
Dan Goldes, Dan Goldes Consulting
Collaborating with others requires constant negotiations and renegotiations to ensure results are achieved. The Negotiation Focus provides a model to conduct negotiations that lead to better agreements, which helps you accomplish your objectives while building lasting relationships. Negotiation may take the form of a casual conversation to a more structured meeting. In either case, successful negotiators use specific behaviors, tools, and a process to get what they want.
Learning Objectives:
• Use a negotiation model and planning process to prepare and conduct effective negotiations
• Increase success in managing difficult situations
• Understand tactical choices and approaches to reaching successful agreements
L600 | Wednesday, May 23 | 4:00 pm - 5:30 pm
California Legal Update for Home Care
Liz Murphy, Jackson Lewis, PC
This session will highlight important changes in California law for home care, including new legislation. Elizabeth Murphy will discuss the basics of employment and wage hour compliance, as well as trends in litigation that are being seen against home care agencies.
Learning Objectives:
• Understand what new laws have passed that home care agencies must comply with
• Understand the basics of wage hour compliance for home care
• Understand what new legal theories are trending among plaintiffs' counsel and how to avoid a claim
L700 | Thursday, May 24 | 10:15 am - 11:45 am
Workplace Violence: Safety and Compliance in the High-Risk Zone
Kit Goldman, Workplace Training Network, Inc.
Carlo Coppo, Esq., Nossaman LLP
This powerful, engaging, and highly-interactive session features legal and subject matter experts along with professional actors. Performances of realistic living hypotheticals and live action scenes bring issues to life for attendees to explore and assess regarding violence prevention and response, and compliance with Cal/OSHA Title 8, Section 3342 mandates.
Learning Objectives:
• Understand warning signs of potential violence and steps for proactive prevention
• Understand compliance requirements of the new Cal/OSHA Title 8 Section 3342 Standard
• See firsthand how interactive, experiential training can enhance engagement, retention and internalization
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