H100 | Tuesday, May 24 | 10:15am - 11:45am

Increasing Physician Office Relationships and Referrals
Melanie Stover, Home Care Sales

COVID shined the spotlight on Hospice, and now it's your time to SHINE! Dr's offices have "seen the light," and now it's time to leverage it into more referrals!

H200 | Tuesday, May 24 | 1:45pm - 3:15pm

Working Your QAPI Program; It's a Team Effort to IMROVE & SUSTAIN
Susan Mattera, Kaiser Permanente

Does it sometimes feel like it's an uphill battle to improve everywhere on everything? Join us in this interactive session as we share how we choose, implement, design, measure, implement/improve, and assess/analyze our QAPI Pi Projects in home health and hospice using all disciplines in our agencies. Everyone is valued, rewarded, and respected at the QAPI Table.

H300 | Tuesday, May 24 | 3:30pm - 5:00pm

Details to follow.

H400 | Wednesday, May 25 | 10:45am - 12:15pm

Hospice Eligibility Documentation
Melinda Gaboury, Healthcare Provider Solutions

Accurate hospice eligibility documentation is critical to fulfilling the CoPs and payment requirements. The lack of supporting documentation for a terminal prognosis is the number one reason for denial. Reviewers often look for a significant decline in patient condition. Although this is not a requirement of hospice care, terminal prognosis is. The webinar will help clinicians document the slightest changes in baseline measures. More importantly, you'll learn how to capture in documentation the occurring changes that support terminal prognosis – even without a decline in baseline measures. Go beyond the LCDs and common tools for documenting eligibility by drilling down to the details and characteristics that differentiate terminal and chronic patients with the same diagnosis.

H500 | Wednesday, May 25 | 2:15pm - 3:45pm

Cost Effective Symptom Management
Caren McHenry Martin, Enclara Pharmacia

This session will explain a targeted and patient-specific approach to symptom management. There's no "one size fits all" in hospice, and making informed decisions about which medication to use for common end of life symptoms improves patient care and controls cost. Learn some "tricks of the trade" from a hospice pharmacist and share your own experiences with your peers!

H600 | Wednesday, May 25 | 4:00pm - 5:30pm

Hospice Survey Prepardeness
Sharon Fredrichs, S&S Home Care Consulting

You will leave this session morphing from your current responsibilities to thinking like a surveyor. Eternal survey readiness can be accomplished with everyday leadership, using the knowledge of data analytics, patient experiences, documentation, quality assessments and compliance. Be prepared to return to the office conducting mini mock surveyors, identifying priorities for the survey, and preparing all staff for survey readiness. You will leave this interactive session with action plans and ideas to have fun and celebrate your successes.

H700 | Thursday, May 26 | 10:15am - 11:45am

NGS Presents: What's New in Medicare Hospice
Madeline Collins, National Government Services

This educational session has been designed to ensure providers have the most current updates regarding the federal Medicare hospice guidelines. Review of medical record documentation that will support terminal prognosis will be discussed with an in depth look at LCD requirements. Additionally, we'll explore documentation submission when responding to an ADR as well as provide an overview of the current NGS medical review focus areas. Attendees will be offered a review of references and resources, as well as NGS contact information for future questions regarding Medicare regulations.

M100 | Tuesday, May 24 | 10:15am - 11:45am

Value Based Purchasing - Potential Nationwide Rollout
Melinda Gaboury, Healthcare Provider Solutions

TThe Home Health Value-Based Purchasing (HHVBP) Model was a 5-year demonstration that ended in 2020. This demonstration was active in 9 states. CMS has announced that HHVBP will be implemented nationwide effective January 2022. There are some slight changes to the measures that will be utilized in the program moving forward. As a demonstration, HHVBP, was very effective at saving the Medicare system millions. This webinar will review the Home Health 2022 Proposed Rule regarding the HHVBP nationwide rollout and make suggestions for agencies to smoothly transition into this model. Statistics and experiences from the demonstration will be reviewed. HHVBP rewards HHAs that provide better quality care per outcomes, while agencies with poor outcomes could see reductions in payments.

M200 | Tuesday, May 24 | 1:45pm - 3:15pm

1. PDGM Revenue Cycle & the Coming NOA!
2. PDGM - Past, Present & Future
Melinda Gaboury, Healthcare Provider Solutions

1. The most significant change agencies have experienced with billing in 2020 is the timely submission requirement for the Request for Anticipated Payment (RAP) and the coming Notice of Admission (NOA) in 2022. RAPs have no associated reimbursement in 2021 but carry a monetary penalty if not filed timely. Are agencies truly surviving 2021 and prepared for the NOA in 2022?>br>
2. Explaining the requirements for running a compliant home health agency to include required therapy operations and therapy documentation requirements. Clinicians will learn about the various outcome measures and how to track and trend their agency's performance in key areas using the various tools and public reports already at their disposal.

M300 | Tuesday, May 24 | 3:30pm - 5:00pm

NGS Presents: What's New in Medicare Home Health
Shelly Dailey, National Government Services

This educational session has been designed to ensure home health providers have the most current and up-to-date information regarding federal Medicare regulations. Review of medical record documentation to support eligibility criteria will be discussed in detail. We will also discuss the Additional Documentation Request (ADR) and provide an overview of current NGS Medical Review focus areas and the TPE process. CMS and NGS references and resources will be provided, as well as NGS contact information for future questions regarding federal Med.

M400 | Wednesday, May 25 | 10:45am - 12:15pm

Home Health Case Conference 2.0: Transforming Performance and Culture 
Cindy Campbell, WellSky

Remnants of ritual hang on to the fabric of how many home health agencies manage case conferencing/IDT meetings. Entrenched team meeting practices, sadly, may miss the mark with respect to effective management of time, resource and best practice objectives for utilization, compliance and outcome improvement. The home health case conference/IDT meeting process holds the opportunity to stack clinical skills, advance QAPI initiatives, strengthen compliance and revitalize engagement when the approach evolves to using risk-informed, data driven best practices. Our home health clinicians, as well as their leaders, are braving a new world of performance challenges within workforce constraints, TPE resumption, PDGM pressure, the pandemic and HHVBP. Build strength in adopting new ways to approach these challenges with your teams! Join us as we explore the building of IDT and agency resilience and competence, fed by the Home Health Case Conference 2.0.  

M500 | Wednesday, May 25 | 12:15pm - 3:45pm

Clean Data Driving Top Value – The Impact of Competence on Analytic Power
Cindy Campbell, WellSky
Janice Sanderfer, Wilshire Health

Ever heard the phrase ‘what you put in determines what you get out'? Home health and hospice analytic engines are so powerful that we can learn a lot about our patients and their risks with even substandard capture of assessment data. That said, the power of analytics is fully tapped when the underpinnings of inputs hold accurate and timely information, making striking difference to the power your teams hold to optimize desired outcomes. As home health moves into VBP and hospice works within the VBID model, competition related to outcomes accelerates. Give your agency the edge it needs, from building competence in data-feeding-practice-elements, to understanding how to build top use of your analytics engine!

M600 | Wednesday, May 25 | 4:00pm - 5:30pm

How to Market When You Don't Have Enough Caregivers or Clinical Staff!
Melanie Stover, Home Care Sales

We have all been there! COVID, and when your marketers do their job "well," you don't have enough caregivers. How do you get off the marketing rollercoaster and market with ease during the transition periods of gaining more caregivers? Join me for a session on how to keep your referral sources happy even when you don't have enough staff!

M700 | Thursday, May 26 | 10:15am - 11:45am

Rewiring HH Operations for PDGM and Future Reforms
Arnie Cisneros, Home Health Strategic Management
Kimberly McCormick, Home Health Strategic Management

Many HH Providers operate today with a PPS-based operational model adapted for PDGM structural changes. In many cases, most back-office and clinical staff haven't internalized PDGM changes to how we develop and deliver care. As a result, clinical and financial outcomes suffer when compared to expectations; future reforms will compromise results further. Learn how each HH department can be rewired for improved clinical and fiscal outcomes, today and in the future.

M800 | Tuesday, May 24 | 10:15am - 11:45am

Details to follow.

M900 | Tuesday, May 24 | 1:45pm – 3:15pm

Are You Getting A Headache Trying To Find A Clinical Service Director In Today's Marketplace? Are You Looking In The Right Direction?
Ginny Kenyon, Kenyon HomeCare Consulting
Sharon Fredrichs, S&S Home Care Consulting, LLC

Hiring the right staff is always difficult. The more the responsibility of the role the more critical and the more difficult to do. This is proving to be an even greater challenge during a Pandemic.

Attendees in this session will learn how to build a profile of the best candidates for the Director position, how to mentor train and how to establish a line of session for all critical positions in the agency, especially a Director position.

M1000 | Tuesday, May 24 | 3:30pm – 5:00pm

Financial, Clinical and Quality Implications of Value Based Purchasing
Michael Simione, SimiTree Healthcare Consulting, LLC

e Based Purchasing (HHVBP) has the potential to drastically alter the shape of the Home Health industry. This presentation will review the changes expected to financial, clinical and quality operations under the new model, including some unintended consequences that were seen in the initial demonstration. We will address measures agencies can take now to prepare for Value Based Purchasing and provide actionable steps you take in the very near future to prepare.

M1100 | Wednesday, May 25 | 10:45am – 12:15pm

Innovations in Technology to Relieve the Workforce Crisis and Meeting the Quadruple Aim Goal!!
Arlene Maxim, Axxess

While the Pandemic has exacerbated the challenge, there are other factors that has led to the critical state we now find ourselves. The Quadruple Aim goal includes providing work/life balance of clinical staff and technology just may be the silver bullet.

M1200 | Wednesday, May 25 | 2:15pm – 3:45pm

Home Health Survey Readiness
Sharon Fredrichs, S&S Home Care Consulting, LLC

Every-ready survey preparedness can actually be fun. Participate throughout this session in learning how to prepare and enjoy a survey. You will learn how actions, as well as words, documentation, data analytics, observations and celebrations support you through a survey. Being prepared allows you to show the accomplishments of your agency. Be prepared for a very interactive session as you take home ideas and action plans to demonstrate agency compliance, quality assurance and accelerated survey-ready confidence.

M1300 | Wednesday, May 25 | 4:00pm – 5:30pm

The ABC's of Compliance: Accountability, Best Practices, and Consistency
Kimberly Skehan, SimiTree Healthcare Consulting, LLC

This presentation will provide an overview of the components necessary for implementation of an effective Corporate Compliance Program and review top compliance risk issues for home health and hospice. We will discuss strategies to implement accountability measures, best practices, and consistency in compliance through a comprehensive oversight and risk monitoring program which reduces risk of financial penalties due to non-compliance with billing requirements.

M1400 | Thursday, May 26 | 10:15am – 11:45am

OASIS: Future Trends
Lisa Selman-Holman, McBee Associates

We have less than a year to get ready for OASIS E and the new Value Based Purchasing that is at least in part based on OASIS. If you are sitting on the sidelines waiting for VBP to begin, you will be behind. Learn what VBP is all about and you can start now on OASIS E and on VBP so your agency can hit the ground running on January 1.

P100| Tuesday, May 24 | 10:15am - 11:45am

Home Care Services Update
Jennifer Niklas, California Department of Social Services

California Department of Social Services, Community Care Licensing Division and Home Care Services Bureau updates.

P200| Tuesday, May 24 | 1:45pm - 3:15pm

How to Market When You Don't Have Enough Caregivers or Clinical Staff!
Melanie Stover, Home Care Sales

We have all been there! COVID, and when your marketers do their job "well," you don't have enough caregivers. How do you get off the marketing rollercoaster and market with ease during the transition periods of gaining more caregivers? Join me for a session on how to keep your referral sources happy even when you don't have enough staff!

P300| Tuesday, May 24 | 3:30pm – 5:00pm

California Wage & Hour and Employment Update
Elizabeth Murphy, Jackson Lewis

We will be discussing and leaning all of the COVID craziness - vaccinations, client demands for only vaccinated, sick leave, what laws apply, when and to whom. In addition, we will cover other things that may have fallen by the wayside - de minimus, cell phone reimbursement, arbitration agreements, harassment claims being brought against agencies because of clients who act out sexually, and SO MUCH MORE!!!!

P400 | Wednesday, May 25 | 10:45am - 12:15pm

Private Duty Recruitment
Chris Bowker, PreIntent

Best practice considerations for creating a successful hiring process based on over 100,000 interviews scheduled over 400 home-care companies.

P500| Wednesday, May 25 | 2:15pm - 3:45pm

Operational Model Strategic Financial Planning
Mitch Opalski, SYNERGY HomeCare

You will learn an effective approach to take the pulse of the financial health of your private duty agency. This presentation will review the Private Duty Benchmarks in key performance areas that will assist you in determining the financial and operational performance of your agency. Key areas that will be addressed are: calculating your net profit margin, gross margin, lead conversion data, cash flow, efficient office staffing based on size, budgeting, accounts receivable management and many more. This is your opportunity to see what's going well and, more importantly, what you can improve in the areas of your financial and operational performance.

P600| Wednesday, May 25 | 4:00pm – 5:30pm

Details to follow.

P700| Thursday, May 26 | 10:15am - 11:45am

Delivering Personalized Care at Scale Through Advanced Technology
Andrew Lin, Honor
Marissa Muller, Honor

We will share how offering personalized care dramatically improves the care experience for clients, their families, and those providing the care. There is an art to crafting a program based on one-to-one touch but how do you deliver high-touch at scale? In this session, we'll share best practices to leverage people and tech to create an even better human experience. The surge for care is coming—from 2019 to 2050, the number of people aged 65+ is projected to jump from 703 million to 1.5 billion. That's more than double in the span of just one generation. The only way to provide quality care for that many people is with the help of new technology. Obviously, there is no substitute for the human component of home care but technology can actually help us be more human.

L100 | Tuesday, May 24 | 10:15am - 11:45am

Building Drama Free Teams In Healthcare: Less Dysfunction and Better
Nancy Benavides, Leadership Development Group

Imagine leading a team that is self-directed. One that requires minimal supervision while simultaneously providing top-of-the-line service. These teams achieve better outcomes with less stress. In this session, Dennis provides practical scripts to help any leader empower their people by eliminating excuses and victim mindsets and cultivating a sense of ownership in their place. These practices allow teams to learn to think for themselves, be creative, and be part of the solution. Discover 2 trust building skills to create more team buy-in. You will not only learn the questions to ask that raise accountability and the one question that should always be avoided but much more. This presentation is based on the best practices from 1135 healthcare organizations, and Dennis' lifework in research and fieldwork as he has helped leaders apply practical proven real-world solutions.

L200 | Tuesday, May 24 | 1:45pm - 3:15pm

Be MY Guest: Culturally Curious
Lynn Gabriel, Kaiser Permanente Care at Home Hospice

The population of California is a quilted fabric of races, ethnicities and cultures. We are guests in these homes representing this multiplicity – guests of our patients and families. As home care providers, we often forget that each patient/family represents an opportunity for us to journey on a new cultural experience; one key to providing excellent care. Just as every care plan is unique to the individual; so is the cultural map for integrating approaches to their healing and/or end-of-life. Planning care through the lens of a guest can open doors, across the interdisciplinary team, for best practices that complement the patient/family culture, avoid stereotyping, and enhance scores.

L300 | Tuesday, May 24 | 3:30 pm - 5:00 pm

Details to follow.

L400 | Wednesday, May 25 | 10:45am - 12:15pm

Staff Communications: Control, Filters & Perception
Lori Hoffner, Supporting CommUnity

The way you communicate greatly influences the outcome of a conversation. What you say and when and how you say it determines the conversation's success or failure. Our communication is continually influenced by individual filters. Those filters are established by many different factors, one of the most prevalent these days is the generational filter, developed in the process of socialization and experiences. These filters crucially affect communication and interaction. We will discuss multiple communication models, helping you determine what will be the most successful approach for you and your staff.

L500 | Wednesday, May 25 | 2:15pm - 3:45pm

Succession Planning
Brian Goodhart, Wipfli Financial Advisors

Business transitions are a fact of life. Every business will transition, but not every owner will have the chance to actively participate in the process. In order to effect a successful transition, a business owner should start by understanding if their business CAN be transitioned in its current state. Once a business owner understands the feasibility of transitioning the business, then he or she can start to explore the myriad steps involved in making a successful transition happen.

L600 | Wednesday, May 25 | 4:00pm-5:30pm

Retirement Planning
Benjamin Hayes, Wipfli Financial Advisors

Life happens. Priorities change. And sometimes, the “what-ifs” you never thought were possible become a reality in the blink of an eye. Nobody knows what the future holds — but your best defense against uncertainty is a defined plan that can instill confidence in the future and provide answers to your most complex, pressing questions. Retirement planning is an ongoing process that requires your attention as change occurs; changes within investment markets, tax law, family expenses, and most importantly your personal goals.

L700 | Thursday, May 26 | 10:15 am - 11:45 am

Q & A
Bill Dombi, National Association for Home Care and Hospice (NAHC)

G100 | Tuesday, May 24 | 10:15am - 11:45 m

Details to follow.

G200 | Tuesday, May 24 | 1:45pm - 3:15pm

Details to follow.

G300 | Tuesday, May 24 | 3:30pm - 5:00pm

Understanding Medicare Advantage
Daniel Murphy, Health Align

An insider's look at how Medicare Advantage (MA) plans are designing in-home support benefits.

G400 | Wednesday, May 25 | 10:45am - 12:15pm

Federal and California Legal Updates
Angelo Spinola, Polsinelli PC

This program will be a comprehensive and easy-to-digest review of everything your home-based care organization should be doing to be in compliance with California's employment laws and nuances. We will review the key wage and hour requirements in California – including those relating to overtime, meal periods, rest periods, wage statements, on-call time, split-shifts, drive time and expense reimbursement; California's leave requirements – including paid sick leave, COVID-19 related leaves, and the recently-amended California family Rights Act (“CFRA”); as well as a brief refresh on California's accommodation, anti-discrimination and anti-harassment laws and training requirements. We will get you up to speed on the latest court decisions and legislative updates in California and will discuss how they impact your policies and practices going forward. We will also discuss the current state of the law for California arbitration agreements, restrictive covenants and independent contractors, and best practices for protecting your business. Finally, we will discuss the latest trends in California employment and wage and hour litigation, including how to avoid a lawsuit and what to do if you're hit with one. This program aims to equip organizations with the best strategies for navigating the complex waters of California employment law.

G500 | Wednesday, May 25 | 2:15pm - 3:45pm

Mr. Johnson-Telling His Story
Della Williams, Kaiser Permanente

The true feelings and critical needs of patients can be missed, if we do not take the time to observe, listen and document accurately. Each patient has a story, they have a life lived, and as clinicians we can often make the difference in improving their lives as we address their needs

G600 | Wednesday, May 25 | 4:00pm - 5:30pm

Watch Your Mouth: Three Problems of Language in Elder Care
Jennifer Ballentine, CSU Shiley Haynes Institute for Palliative Care

Words matter, especially in times surrounding serious illness and the end of life. They can cause harm and bring comfort; express disdain and respect; mislead and explain. Rich with real-life examples and research findings, this plenary talk will explore three “problems” of language in providing care for seriously ill patients and their caregivers: elderspeak, euphemisms, and gender-based expression of illness. The talk will also offer tactics to improve communication and, thereby, patient outcomes.

G700 | Thursday, May 26 | 10:15am - 11:45am

Where did my 'Being-Efficient' go?
Sharon Fredrichs, S&S Home Care Consulting, LLC

Inconsistency with ever-changing procedures can leave you challenging yourself and asking ‘where has my 'efficiency" gone? This session will provide helpful strategies and provide tools that assist you in taking a different look at your priorities. We will work in interactive teams with the take-home tools. Come prepared to learn, discover, laugh and hit the refresh button.