TUESDAY, MAY 20, 2025 | 9:00am - 10:00am

K100 | Home Care and Hospice 2025: National Update from Washington

Dr. Steven Landers, Chief Executive, Officer, National Alliance for Care at Home

   

WEDNESDAY, MAY 21, 2025 | 9:00am - 10:00am

K200 | Overcoming Burnout: The Pathway Forward

Patrick Reicke, Director, Dignity and Spiritual Care, Parkview Health

What is moral distress? How do I know if I am experiencing it? If I am in moral distress, what should I do? How can I help my coworkers who have these feelings? In this presentation, Patrick Riecke will provide you and your team with a roadmap as you face these challenges.  Patrick understands moral distress and burnout firsthand.  He incorporates his personal story of awareness and  recovery to help others with similar experiences.

 

THURSDAY, MAY 22, 2025 | 9:00am - 10:00am

K300 | 3 Habits of Consciously Intentional Leaders

Dan Irvin, Professional Speaker, Dan Irvin Training Co.

Being intentional means setting a success framework that packs a serious punch in terms of keeping you and your team motivated and structured. The problem is, most of us fall short in that mission.  In this presentation, Dan speaks to leaders looking to sharpen their talents and be more intentional.  Relatable insights include how to keep distractions from taking center stage, how to recognize when the same way of doing things doesn’t cut it anymore, and how to establish the SMARTEST goals.

 

H100 | Tuesday, May 20, 2025 | 10:15am - 11:45am

How to Succeed at NGS Hospice ADRs!
Annette Lee, RN, MS, HCS-D, COS-C, CEO & Founder, Provider Insights

The MAC (among a variety of other auditors) are looking more and more closely at hospices!  California has additional scrutiny being one of the four states that CMS has indicated must go through additional medical review.  Learn how other hospice agencies in California have been successful on graduation- even in the first round with ADRs using a very standard approach to a "triple check" prior to billing, comparative data for supporting terminal prognosis, along with a table of contents modeled after the Medical Review Hierarchy!  
TOOLS included! 

H200 | Tuesday, May 20, 2025 | 1:45pm - 3:15pm

NGS Medicare Hospice Update

H300 | Tuesday, May 20, 2025 | 3:30pm - 5:00pm

Hospice Rulebooks: COPs vs Payment Rules
Annette Lee, RN, MS, HCS-D, COS-C, CEO & Founder, Provider Insights

H400 | Wednesday, May 21, 2025 | 10:45am - 12:15pm

Demystifying Pain Management
Caren McHenry Martin, PharmD, BCGP, Senior Clinical Manager, Enclara Pharmacia

Pain management is a top priority, particularly in hospice and palliative care. This session will review the various medication options and dispel some of the myths that are barriers to effective pain management.  Options for both long-acting and breakthrough pain control will be reviewed, as well as strategies for recognizing and managing opioid-related adverse effects. You'll leave this session feeling more confident in your ability to provide patient-centered pain management.  Objectives include:

• Discuss the various medication options for long-acting pain control, including costs, metabolic considerations, dose forms
• Review appropriate use and dosing of short-acting pain medications and adjuvant medications
• Provide strategies for recognizing and managing opioid-related adverse effects including allodynia, hyperalgesia, neurotoxicity, GI effects, pruritis    

H500 | Wednesday, May 21, 2025 | 1:45pm - 3:15pm

Managing Less Common But Troublesome Symptoms
Caren McHenry Martin, PharmD, BCGP, Senior Clinical Manager, Enclara Pharmacia

Symptoms such as cough, itching, hiccups, and dry mouth that can be troublesome to patients and somewhat challenging to treat. This presentation will discuss treatment strategies for these troublesome symptoms to enable the hospice and palliative care clinician to understand the clinical data behind various treatment options and to feel as expert in managing these symptoms as they do the other more common end of life symptoms.  Objectives include:

• Identify when less common symptoms at end of life such as pruritus, cough, hiccups, and dry mouth require treatment
• Recommend appropriate non-pharmacologic and pharmacologic management of these symptoms based on currently available evidence
• Establish goals of treatment and regularly re-evaluate with patient and caregivers

H600 | Wednesday, May 21, 2025 | 3:30pm - 5:00pm

Implementing The HOPE Instrument
Kathy Ahearn, CEO & Founder, ALECC, Inc.

This session focuses on implementation of the HOPE Instrument, replacing HIS. HOPE requires the collection of patient-level data at additional timepoints. Required timepoints at admission and discharge, along with the two additional Hope Update Visits (HUV) are reviewed. The tool, the two new quality measures, symptom follow-up visits will be presented. Who must participate, who can complete the tool, required filing time frames also anticipated visit/administrative time considerations.  Objectives Include:

• Identify the 4 required HOPE Data Collection Timepoints
• Explain what is the required timeframe for a Symptom Follow-up visit if a symptom is coded moderate or severe
• Recognize how the HOPE Instrument with its additional timepoint assessments will help to update the patients Plan of Care and improve quality of care.

H700 | Thursday, May 22, 2025 | 10:15am - 11:45am

Managing to Eliminate Hospice Cap
Anne-Marie Fontenot Marcantel, Senior Manager, SimiTree | Cameron Pirouz, MBA, FACHE, Director of Operations – Hospice, Sutter Health    

Learn how effective hospice cap management and proactive liability reduction can safeguard your organization's financial health and compliance. In this session, discover practical strategies to avoid costly Medicare penalties, protect your reputation, and ensure long-term success. If you're looking to elevate your hospice leadership skills and navigate regulatory challenges with confidence, this is a must-attend event!  Objectives include:

• Understand Hospice Cap Management: Learn how to effectively manage the hospice cap to prevent Medicare penalties and ensure financial stability.
• Identify and Mitigate Liability Risks: Discover key strategies to reduce legal liabilities and protect your organization from potential disputes
• Implement Best Practices for Compliance: Gain actionable insights to maintain regulatory compliance and strengthen your organization's reputation

M800 | Tuesday, May 21, 2024 | 10:15am - 11:45am

Social Determinants of Health and the Impact on Your Outcomes
Lisa Selman-Holman, McBee Associates | Michelle Horner, McBee Associates

Social Determinants of Health (SDoH) are part of a CMS initiative for health equity. New OASIS-E items can be used to screen your patients for increased risk of hospitalization and poor outcomes. Zeroing in on the data obtained from these items can lead to more individualized POCs leading staff to prioritize care, keep patients out of the hospital, and increase patient satisfaction. Objectives include:

• Identify the Social Determinants of Health OASIS E items.
• Explain the impact SDoH can have on outcomes.
• Explain how to use SDoH to improve outcomes.

M800 Handout

M900 | Tuesday, May 21, 2024 | 1:45pm – 3:15pm

Synergy Between Risk Adjustment and Quality Improvement
Lisa Selman-Holman, McBee

Risk adjustment is essential when comparing quality of care across providers when home care agencies provide services to populations with different characteristics. Regrettably, the complex nature of home health risk adjustment frequently has leaders and clinicians left scratching their heads. Understanding risk adjustment is key for quality improvement. This session discusses the fundamentals of accurate risk adjustment: high-quality connections with referral sources, accurate comprehensive assessments and coding, and CMS data submissions. It will review the 2024 model and how the updates change clinician assessments, plan of care development, and agency processes including acceptance of patients. Objectives include:

• Describe three fundamentals of success in risk adjustment
• Compare and contrast the 2023 risk adjustment model with the 2024 model
• Discuss clinical and process strategies to improve risk adjustment accuracy

M900 Handout

M1000 | Tuesday, May 21, 2024 | 3:30pm - 5:00pm

Home Health: Managing Operations and Revenue Through Clinical Process 
Lisa Selman-Holman, McBee

Continued reimbursement cuts in the home health industry create the need for the most efficient and effective processes. Documentation, diagnosis coding and OASIS accuracy is key for keeping revenue cycle operations on track and optimizing reimbursement. This session will discuss the importance of integrating the clinical team with your financial team to maximize reimbursement and meet revenue goals. This session will examine key clinical KPIs for admission source, clinical groupings, co-morbidity, and functional distribution to ensure the most outstanding value is being captured. Attendees will be able to pinpoint critical gaps throughout their revenue cycle processes that may negatively impact coding, OASIS, and claims submission processes. Objectives include:

• Learn keys to optimizing data collection at intake 
• Identify best practice revenue cycle operational processes for managing accurate documentation
• Analyze key metrics impacted by diagnosis coding and OASIS coding that impact reimbursement 

M1000 Handout

M1100 | Wednesday, May 22, 2024 | 10:45am – 12:15pm

Producing Single-digit Readmissions in Home Health 
Arnie Cisneros, Home Health Strategic Management | Kimberly McCormick, Home Health Strategic Management

Volume to Value (V2V) reforms have rewired the Home Health model in terms of care development and delivery since the introduction of PDGM. Earlier this year, Value-based Purchasing was installed for Home Health, connecting payment levels to outcomes for the first time in our industry. A review of the requirements for the VBP bonus reveals outcomes rarely seen to date in HHCAPS, Readmission, Timeliness, and Clinical Outcomes. HH Re-admissions must be in the single-digits if a Provider hopes to qualify for the VBP bonus, and most Providers post readmit levels in the mid-teens. This session will review agencies who have posted single-digit readmits under PDGM to identify best-practices that reduce re-admissions to single-digits. Case studies will outline how to start on the path to single-digit re-admissions in your agency. Objectives include:

• Review HH history of readmission through PPS and under PDGM
• Demonstrate prime drivers of HH re-admissions 
• Outline readmission requirements for VBP bonus qualification and Propose Operational Model that produces single-digit re-admissions 
  

M1100 Handout

M1200 | Wednesday, May 22, 2024 | 1:45pm - 3:15pm

Winning Strategies from Five Star Agencies!
Annette Lee, Provider Insights, Inc

Are you still struggling with your five star rating?  Feeling like you have hit a brick wall?  We will empower you in this session with all of the winning strategies from agencies across the nation who have turned their lackluster rating into a 4-5 Stars!  Come learn and discuss why this rating is a moving target, the changes to the ranking over time- and how a holistic approach from layered OASIS training, to a standardized approach to assessment, as well as quality oversight can make your agency a Five star winner!  BONUS- “At a glance” TOOL for OASIS items overlapping in Five Star, HHVBP and PDGM. 

M1200 Handout  |  M1200 Mini POC HH  |  M1200 OASIS Impacts  |  M1200 PIP Rehospitalization  |  M1200 POC CHF

M1300 | Wednesday, May 22, 2024| 3:30pm - 5:00pm

OASIS Updates and Mythbusters!
Annette Lee, Provider Insights, Inc

We are on the cusp of another new OASIS!  OASIS E-1 will begin in 2025, with a few great improvements, yet we still have accuracy issues with OASIS E, and next year, CMS will begin to use the performance scores in GG0130 and GG0170 for the first time in HHVBP!  This session will cover the changes for E-1, but also provide simple real-life examples of the most common of OASIS errors and how to get these right—including a few “mythbusters” of common misunderstandings that agencies see time and time again!   BONUS TOOL- “Getting the GG’s RIGHT and decreasing CMS instances of taking the wheel!” M1300 OASIS Updates

M1300 Handout

M1400 | Thursday, May 23, 2024 | 10:15am – 11:45am

Whole Person Care: Chronic disease management for Susan in her home
Cindy Campbell, WellSky | Katherine Morrison, WellSky | Yancey McManus (Bond), WellSky

Susan is a resilient 70-year-old woman with late-stage CHF and diabetes.  Over the next year, she will need home health therapy, skilled nursing services, palliative and hospice care.  In addition to facing medical challenges, Susan lives in a food desert and unfortunately does not have family support.  With the silos so often dividing these settings, she typically would be seen and navigated through care as five different patients.   Join a discussion on how whole person care for Susan can deliver key differences in her experience and outcomes.  Explore the value of patient-centered, dynamic risk-based and predictive analytics-driven care within chronic disease management.  This approach not only can improve outcomes for Susan but broadly has the potential to transform the healthcare system by making it more sustainable, cost-effective, and patient-centric.  A real-world case study will provide actual results achieved by whole person care for patients facing many of the same challenges as Susan.

M1400 Handout

P100| Tuesday, May 21, 2024 | 10:15am - 11:45am

Growing Your Business Through Third-Party Payers
Greg Bean, Paradigm Senior Services

This session outlines the process of engaging with third-party payers such as Veteran Affairs (VA), Medicaid, and Medicare Advantage in the home care sector. It covers the benefits of payer diversification including increased revenue, competitive positioning, improved caregiver retention, and community impact. Attendees will learn practical strategies for navigating government and other 3rd-Party payer relationships. Objectives include:

• Grasp the strategic value of diversifying payer sources like VA, Medicaid, and Medicare Advantage for risk mitigation, increased profitability, and competitive edge.
• Understand the ins and outs of various Third-Party Payers (3PPs) available, exploring operational aspects and benefits pertinent to the home care sector.
• Acquire actionable insights for starting, growing, and successfully managing a diverse payer mix to ensure streamlined operations and focused growth initiatives.

P100 Handout

P200| Tuesday, May 21, 2024 | 1:45pm - 3:15pm

What Should We Do Now? Build a science-based activity program for people with Dementia.
Dr. Lucy Andrews

This session will help your agency answer the question families and care staff often ask... how can I keep my loved one or client engaged, active and interested in day-to-day activities? If you have ever had a family come to you and say the staff isn't keeping my loved one active I come over and they are watching mindless TV on the couch. Well this session will help you by providing ideas and options that you can use to enrich the lives of your clients and help your staff come up with science based activities that help engagement. You will learn the reason and science behind engagement which helps people with dementia, why just saying we have staff that know dementia patients isn't good enough (legally) and how to add activities into your care plans that can improve engagement quality of care and patient and client satisfaction. 

P200 Handout

P300| Tuesday, May 21, 2024 | 3:30pm – 5:00pm

Mastering Sales & Field Marketing - R3 Reps:  Referrals- Recruiting- Retention
Melanie Stover, Home Care Sales

In this dynamic and engaging presentation, you'll discover cutting-edge techniques and tactics to help you stay ahead of the competition and achieve greater success in your growth efforts. Learning objectives for this session include:

• Learn how to break free from "old" sales approaches and embrace new and innovative techniques that resonate with today's referral sources. Home Health and Hospice is a secret source of cross referrals! (With structure comes FREEDOM!)
• Discover how to leverage remote marketing and your current clients to expand your reach and connect with a broader audience (in less TIME!)
• Gain insight into the latest trends and best practices in private duty sales, and gain practical tips for applying these strategies to your own business. (One representative walked out with six referrals in hand - hear how she did it - and you can too!)

Whether you're a seasoned sales professional or just starting in the private duty industry, this session is not to be missed. Join us and get ready to take your field marketing & sales game to the next level!

P300 Handout

P400 | Wednesday, May 22, 2024 | 10:45am - 12:15pm

Government Payors in Private Duty from a Provider's Perspective

Moderator: Brittnei Salerno, La Jolla Nurses Homecare

Panelists: Stacie Dollar, Around The Clock Care | Andy Howard, HomeCare Professionals, Inc. | Lia Smith, A Better Solution Home Care & Nursing |

Julie Wozniak, Vitale Nursing, Inc.

Have you ever wondered how your private duty agency might benefit from a contract with a government payor?  Come learn the ins and outs from other providers currently active in contracts such as the Veterans Administration, Medi-Cal and Regional Centers.

P400 Handout

P500| Wednesday, May 22, 2024 | 1:45pm - 3:15pm

California Home Care Services Bureau Update
Sonya Wilson, DSS California Home Care Services Bureau

The Home Care Services Bureau (HCSB) is responsible for licensing Home Care Organizations including processing applications, receiving and responding to complaints and conducting unannounced visits to ensure compliance.   HCSB is also responsible for the Home Care Aide application process and maintenance of the Home Care Aide Registry. California law established the Home Care Services Consumer Protection Act which, as of January 2016, requires Home Care Organizations to be licensed and creates a public online registry for Home Care Aides who have been background checked. This law is intended to promote consumer protection for elderly and disabled individuals who hire private aides to come into their homes and provide assistance with activities of daily living.

P500 Handout   |  P500 Additional Handout

P600| Wednesday, May 22, 2024 | 3:30pm - 5:00pm

New Employment Laws and Trends for 2024 and How to Avoid Claims      
Sam Sherman, Tencer Sherman 

• Learn about new laws and cases in 2024 and how they affect your business. 
• Discuss best practice to avoid employment law claims
• Address trends in employment lawsuits

P600 Handout

P700| Thursday, May 23, 2024 | 10:15am - 11:45am

Operations: What's Your End Game?
Stacie Dollar, Around The Clock Care | Andy Howard, HomeCare Professionals, Inc.

Managing a Home Care Agency can be a daunting prospect in today’s environment of increased regulatory demands, staffing shortages, escalating wages, declining reimbursement, financial instability, etc.  Savvy operators who have identified and are committed to their ultimate goal are better able to navigate today’s hurdles and even turn those challenges into tomorrow’s opportunities.  To do so, it is critical to understand what the final goal or end game for your agency is.  Is the goal to grow?  To Sell?  To have a lifestyle company?    Whatever the objective, that goal should factor into the day to day thinking and ultimately dictate how a company operates.  In this session we discuss how to identify your goal and the pros and cons of different objectives.  We will cover in depth some of the key operational strategies to help guide you with making your home care agency a success, no matter what your end game may be.

P700 Handout

L100 | Tuesday, May 20, 2025 | 10:15am - 11:45am

Healing Leadership: Building Trauma-Informed Practices in Your Organization
Molly Mackey, Chief Learning Officer, LEAdeRNship Institute

Imagine infusing your work environment with trauma-informed empathy, where curiosity replaces judgment and questions foster deeper understanding. This session will guide you in applying the six key principles of trauma-informed care to transform your workplace dynamics, enhance relationships, and build a more supportive and resilient team. Discover how this  approach can revolutionize your workplace interactions and promote a culture of compassion and trust. Objectives include:

• Review the history and importance of a trauma-informed approach
• Apply a trauma-informed approach to leadership
• Demonstrate the impact of institutional betrayal on retention
• Learn trauma-informed strategies and how to implement them in the workplace

L200 | Tuesday, May 20, 2025 | 1:45pm - 3:15pm

Key to Retention: Successful New Managers

Cindy Hatton, Founder, Hatton Consulting

Recruitment and retention of new managers is a major challenge in our competitive markets and essential to staff retention and business success. You will learn key components of onboarding and education programs, first year strategies for providing support and education & year two and beyond support and professional development.  The model includes method as to verify managers knowledge.  You will receive a framework for new manager transitioning, ready for implementation in your organization. Objectives include:

• Describe two components for a successful onboarding and orientation program
• List one method for providing support and two essential programs for one year
• Describe the creation of a professional development plan and methods to assess knowledge and implementation ability

L300 | Tuesday, May 20, 2025 | 3:30pm - 5:00pm

KPIs & Benchmarking: Delivering Immediate Results
Thomas Rose, CEO & President, 21st Century Health Care Consultants

KPI's and Benchmarking can deliver immediate financial and operational results when implemented. This session gives attendees the fundamentals and tools to use KPIs and Benchmarking to identify weak spots in their organizations compared to other agencies or themselves. Learn about dashboards, implementing them and how to use them with your team to drive accountability, improve operations, impact sales and deliver bottom line results. Objectives include:

• Gain an understanding of what KPI's are and how to track them. Learn the keys to successful measurements and how to identify errors in numbers
• Learn Benchmarking resources and see how to compare your organization to others and how to engage your team in the quest to reach higher levels
• Learn how to implement dashboards and build them for your agency and what matters most. Learn how to tie them to your budgets to help you achieve the results you need to for your business to achieve greater success

L400 | Wednesday, May 21, 2025 | 10:45am - 12:15pm

A United Approach to Improving Caregiver Retention
Bernadette Bressler, Chief Marketing Officer, Viventium

The release of our Caregiver Onboarding Experience Report has garnered the attention and praise from industry leaders, including William A. Dombi, Esq., President and CEO of NAHC, Todd Austin, and President and COO of HCP.  Our research highlights the correlation between care staff onboarding and retention, providing best practices that admins can immediately incorporate to improve care staff experience. Together, we can forge the path to improving industry standards.  Objectives include:

L500 | Wednesday, May 21, 2025 | 1:45pm - 3:15pm

From Conversations to Commitments 
Melanie Stover, Owner, Home Care Sales

Getting referrals for hospice care isn’t about being pushy isn't about guiding referral sources through a decision-making journey where they feel understood, confident, and supported. We will focus on how to shift from merely presenting information to uncovering their emotional reasons for referring (or not), building trust and positioning your agency to be a true partner to your referral sources by guiding them collaboratively all while aligning their values and needs. Objectives include:

Learn how to identify and address the emotional drivers behind referral decisions using neruo behavioral techniques

Discover how to transition referral conversations from information-sharing to a commitment-driven dialogue that builds trust

Develop a guiding process that makes referral sources feel supported, ensuring your hospice becomes their go-to partner

L600 | Wednesday, May 21, 2025 | 3:30pm-5:00pm

Yeah, Yeah.. I Know I Need Goals.. Now What?
Dan Irvin, Professional Speaker Dan Irvin Training Co.

The term “SMART goals” is now a common language for anyone in
corporate America. But 30 years have passed! Isn’t it high time to rip that BandAid off and look to an expansive and permanent version, one that meshes with our ever-changing environment?  In this practical and collaborative 60-90 minute workshop, Dan walks through each step of setting the S.M.A.R.T.E.S.T. goals. This workshop is meant to be interactive. Participants will come away with a goal creation plan that can be immediately implemented for success. Objectives include:

• Each participant will leave with meaningful goals that give them exact steps, progress, and motivation to achieve more in their personal and professional lives
• Step-by-step process for any leader that allows simple modifications for better and more consistent outcomes
• Practical ideas and concepts that give every leader an immediate way to impact themselves and his or her team

L700 | Thursday, May 22, 2025 | 10:15am - 11:45am

Are You What’s Holding Your Business Back?
Thomas Rose, CEO & President, 21st Century Health Care Consultants

This session tailored to small business owners, aimed at enhancing leadership skills to propel businesses to new heights. This session will explore strategic methods to assess your strengths and weaknesses as a leader, bridging gaps, and maximizing strengths for peak performance. Attendees will learn how to construct a robust strategic plan and roadmap to steer their businesses toward success and gain valuable insights into resources available. A sample business plan review is included.  Objectives include:

• Learn how to evaluate yourself, your strengths and weaknesses and learn how to develop them to advance your business
• Learn the fundamentals steps to develop a 5 year strategic plan and what elements it is made of
• Review the components of a well developed business plan and learn why each section is vital to the plan's effectiveness

G100 | Tuesday, May 20, 2025 | 10:15am - 11:45am

Details to follow.
Dr. Steven Landers, Chief Executive Officer, National Alliance for Care at Home

G200 | Tuesday, May 20, 2025 | 1:45pm - 3:15pm

From the Top Line to the Bottom Line - Protecting Agency Profitability in the Current World
Phil Feldman, National Director of Revenue Cycle Management, Sandata Technologies

In our current reimbursement and high cost environment, providers need to consistently follow practices to protect their bottom line.This presentation/discussion addresses the most important of those practices, including relevant metrics and KPI’s, and benefits provided by a robust agency management system. Objectives include:

• Review the main sections and components of a typical provider P&L These include: Revenue, Direct Costs, Overhead Costs
• Understand strategies to optimize major revenue and expenses in each of the areas: Revenue mix diversification, RCM, services maximization, Direct Costs management - OT, pay/benefits, nursing support costs, Overhead cost value optimization
• Identify metrics and KPI’s which will optimize achievement of objectives
• Describe the overlapping impacts of metrics from different areas of the organizational process
• Demonstrate how to compile these metrics based on system reports and BI tools

G300 | Tuesday, May 20, 2025 | 3:30pm - 5:00pm

Home Care Brand Mastery
Nick Bonitatibus, Owner and Founder, Digital Champions

This session covers boosting sales, increasing referrals, and improving caregiver recruitment. Learn to build a strong brand, generate leads, stand out from competitors, and enhance referrals.  Objectives include:

• Increase sales by utilizing video, which converts better than other mediums     
• Leverage home care youtube channel to boost referrals from top sources in your territory
• Use caregiver video testimonials to improve recruitment, show-up rates, and retention

G400 | Wednesday, May 21, 2025 | 10:45am - 12:15pm

Planning and Executing the Perfect Exit
Aaron Putroff, CExP™, CFP®, CEO, Living Legacy Financial  Services |Tim Malott, Managing Partner, Shoreline Partners 

Creating and achieving the optimum conditions for sale.  What to do in advance of selling to walk away with more money after you sell. Topics will include DOs and DON'Ts to build value, exit strategies, role of business valuation, strategies to save money and mitigate taxes.

G500 | Wednesday, May 21, 2025 | 1:45pm - 3:15pm

"Why Big-Hearted Healthcare Workers Burn Out: And How to Fix It"
Patrick Reicke, Director, Dignity and Spiritual Care, Parkview Health

Healthcare professionals are driven by compassion, but this same dedication can lead to burnout. This session uncovers why empathetic workers are at higher risk and offers practical strategies for recovery and prevention. Learn how to protect yourself and your team while maintaining the passion that brought you to healthcare.

G600 | Wednesday, May 21, 2025 | 3:30pm - 5:00pm

New PAGA Amendments: What Employers Must Know
Sam G. Sherman, Esq., TencerSherman LLP

In a surprising turn of events, California state legislators and business leaders have agreed to amend the PAGA (Private Attorneys General Act) statutes in pro-employer ways.  The new law, signed on July 1, 2024 provides employers with critical tools to reduce PAGA exposure.  Attorney Sam Sherman will breakdown the key changes to the PAGA law, new  "cure" provisions that allow you to avoid PAGA lawsuits, and actionable steps you take now to minimize your risk.

G700 | Thursday, May 22, 2025 | 10:15am - 11:45am

Key Principles and Best Practices for Hospice IDG
Kathy Ahearn, CEO & Founder, ALECC, Inc. 

Effective IDG meetings are structured and goal-oriented, focusing on specific outcomes and actionable steps. They provide a platform for addressing any challenges and ensuring that patient care remains the top priority. Communication and documentation by all team members is a fundamental principle for effective IDG meetings. This presentation focuses on key principles and best practices for an effective Hospice IDG, allowing for POC updates to meet regulations and hospice member eligibility.  Objectives include:

• Identify the impact ineffective Hospice IDG meetings can have on quality of care, survey's and reimbursement
• Recognize who is required to participate in a Hospice IDG per Medicare regulations
• Determine what elements of the clinician visit notes and assessments are critical to discuss and integrate into the patient IDG note